Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
Become a Basic Member for free. Click Here

The Main Qualities to Look for in a Virtual Assistant - A Better Answer - ContactCenterWorld.com Blog

The Main Qualities to Look for in a Virtual Assistant

Feeling the pangs of burnout? Wondering why there doesn’t seem to be enough hours in the day to complete all your work at an optimal level? To maximize your productivity and ensure you’re able to satisfy all high-level initiatives of your job, consider hiring a Virtual Assistant.  

There is a myriad of ways you can utilize a virtual assistant - from customer service to administrative duties to design work. While each virtual assistant possesses their own unique skill sets, there are some must-have qualities that every VA should have for you to reap the benefits. 


Sponsor message - content continues below this message

2021 '16th annual' Global Contact Center World Awards CLOSING SOON!

Enter your Center, Strategy, Technology Innovation, People and more into the ONLY TRULY GLOBAL awards program - regarded by many as being like the Olympics for the Contact Center World! Join the best from over 50 nations and compete for the most prestigious awards out there! Join the FREE Webinar

FIND OUT MORE HERE


Content continues ….

Here’s what to look out for. 

They’re Highly Reliable

Reliability is essential. They could be one of the most brilliant, qualified individuals you’ve ever encountered, but if you can’t rely on them to report on the progress of a project or answer your emails in a timely manner, it will hurt your business in the long run. Since your virtual assistant will most likely be working in a remote capacity, they need to exhibit a level of responsibility and autonomy to perform the tasks assigned to them without any hand holding.

In the end: You should feel confident they can produce high-quality work - not just show up when they’re supposed to. 

They’re an Excellent Communicator

Before you even extend an offer to someone, they should have demonstrative and effective communication skills in responding to your emails or phone calls in a timely manner. Poor communication, especially when it comes to a problem or issue they’re experiencing, can lead to disastrous outcomes.

An inability to communicate could result in misunderstandings that delay processes, generate extra costs, and hurt your relationship with clients. Make sure your VA is completely comfortable navigating different mediums of communication - whether FaceTime, the specific email provider you use, any project management software, text messaging, etc. 

VAs are Resourceful and Proactive

The last thing you want is to hire a virtual assistant who simply goes through their checklist without truly investing time in producing quality work or putting in extra effort. The whole point of employing the help of a VA is to have a helping hand to carry out assigned tasks, find solutions, and solve issues that may arise with clients.  

While it’s unrealistic to assume your VA will be a jack or jill-of-all-trades and know how to do everything, they should be resourceful. They could inquire about a particular task in a VA forum, watch a YouTube tutorial, or research articles that divulge the necessary info. 

For example:

If one of your client’s requests to have a spreadsheet reordered alphabetically, a simple Google search would show your VA how to do it.  

Virtual assistants that are experts at their craft will proactively stay on top of industry trends, competitor on-goings, and the latest technology. This could be a game-changer for your business. 

VA’s who can solve problems, think of their feet, and take the initiative to deliver the highest quality work will save you time and sanity. 

They’re Trustworthy and Honest

Of course, no one wants to hire an employee who is untrustworthy, but when working with someone in a virtual capacity, honesty is more prevalent than ever. Just like anyone, your VA is bound to make a mistake or error every once in a while. 

The difference is, a good VA will come to you about any problems that arise or delays that prevent them from completing the work on time. Many companies use a screen and time monitoring system to track their VA’s progress and ensure they’re clocking in the correct hours. 

However, that’s a personal decision and comes down to the level of trust you have in your VA. 

Virtual Assistants are Able to Multitask

If we were to list out the top five areas a virtual assistant must excel in, multitasking would certainly be one of them. After all, they will likely have multiple projects or tasks on their plate and they must be able to stay organized, keep things moving forward, and juggle multiple clients without breaking a sweat. 

Keeping a good schedule, knowing what to prioritize, and working efficiently is a vital component of a successful virtual assistant. 

They’re Able to Work Well Under Pressure

Things may get a little chaotic on your end, but you never want clients to see what’s going on behind the scenes. This is important for your VA to understand as well. 

They should place an emphasis on making each client feel as though they are the number one priority - regardless of how hectic the workload may be. 

Instances may occur where there’s a short turn-around time or a higher workload than normal, and your VA should be able to not only handle the pressure but refrain from passing on any stress or negativity to a client (even if it’s unintentional). 

They’re Great with Follow-Up

You’ve struck gold when you find a virtual assistant who can stay on top of all their tasks, even when a client may not. Sometimes things fall through the cracks on the client’s end, but your VA should possess the know-how to reach out and follow up - rather than just sitting on that task forever. 

For example, if your VA needs a client’s approval on a social ad you created and they don’t hear back from them after 2 or 3 days, they should follow up with an email or a phone call as a reminder to the client. 

VAs are Contributing to Business Growth

A virtual assistant that is truly skilled at their job will ultimately help your business grow. Whether it’s because they freed up your time to pursue new opportunities or their outstanding work resulted in an upsell or client referral, VA’s can contribute to your profitability when they possess the right skill sets.  

Hiring a virtual assistant can be a daunting task. After all, you want to find a highly qualified candidate that you can partner up with. But, if you keep the above qualities in mind while you’re on the hunt for a VA, it should make the hiring process a much easier one.

Publish Date: January 6, 2020 5:00 AM


2021 Buyers Guide Translation Services

 
1.) 
OpsTel Services

Platform Data Transformation
OpsTel is proud to provide our clients with a software automation service that is used to aid in the transition from one platform to another utilizing both speed and accuracy. Whether it is going from premises to premises, premises to cloud, premises to private cloud or even a hybrid deployment; OpsTel has the ability to help cut your transition time so you can focus your efforts on remaining architecture priorities.

We’ve observed conversions as high as 85% - in as little time as 30-minutes - with remaining client specific complex integrations being done by employees or professional services of your choice leveraging our Platform Data Transformation™ solution.

Features include:

*T...
(read more)
PH: 1+480-435-9390

2.) 
Tru29 Outsource Solutions Inc.

Back Office Solutions
Although the customer-facing type of tasks is essential to good customer experience, tasks being done in the background is as important.

Tru29 has been providing this type of outsourcing solutions to various businesses across the globe so you can be assured of a reliable and experienced workforce.
 



View more from A Better Answer

Recent Blog Posts:
5 Ways To Give More Personalized Customer ServiceFebruary 20, 2021 5:00 AM
How Hiring a Virtual Assistant Can Help Your Business During COVID-19February 15, 2021 5:00 AM
How to Deal with the 5 Most Common Types of Customer Service CallersNovember 30, 2020 5:00 AM
What is Customer Service? A Look at It's History & FutureNovember 22, 2020 5:00 AM
Why Your Company Needs a Virtual Receptionist | Tips for Small BusinessesNovember 15, 2020 5:00 AM
Outsourcing Customer Service vs In-House Solutions | A Guide for Small BusinessOctober 30, 2020 5:00 AM
How to Help Your Call Center Reduce Wait Time and Abandoned CallsAugust 30, 2020 5:00 AM
Celebrating Hildie's 40th Anniversary With A Better Answer!August 20, 2020 5:00 AM
Why Having an Answering Service for Your Hospice Services is Extremely BeneficialJuly 30, 2020 5:00 AM
Why an Answering Service is Critical to the Medical Field During COVID-19April 15, 2020 5:00 AM

ABOUT US IN 60 seconds!

Sponsor Message

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =