June 2017 Call Handling Hero® - A Better Answer - ContactCenterWorld.com Blog
This month’s hero, Linda, helped a caller get access to some much-neededcounseling, despite some hesitancies from the caller.
Call Handling Hero® — Linda
Our winner for June 2017 is Linda from the Houston office. A caller, a victim ofdomestic violence recently discharged from the hospital, asked for a call back duringbusiness hours. Initially, Linda started taking a message, however the caller didn'tknow her own phone number and began talking about pain and confusion. Lindaoffered multiple times to put the caller through to an on-call counselor, but thecaller was insistent that she didn't want to disturb anyone's holiday. Linda stoodstrong, however, insisting that it was necessary and eventually transferring thecaller to the counselor. Good job to Linda for sticking with the caller, insisting shereceive the help we could provide and being this month’s Call Handling Hero!
Listen to Linda’s call here:
Publish Date: June 30, 2017 5:00 AM
2020 Buyers Guide Speech Technology
Voxjar is your one-stop-shop for driving better phone calls with your customers. We're a modern Conversation Analytics and Call Coaching Platform.
- Custom Charts and Dashboards give you the freedom to analyze calls from the highest level down to the details of each conversation.
- AI-Powered Speech Analytics transcribes, searches, and analyzes your reps' phone conversations, at scale.
- Quality Assurance and Call Coaching tools let you evaluate and improve agent performance with a human touch.
- Long term recording storage for historical analysis
All of these together provide the holistic, easy-to-use software that you need to manage a modern call team and create better con...
View more from A Better Answer
Recent Blog Posts:
|How a Virtual Receptionist Can Improve Client Confidence In Your Small Business||January 15, 2020 5:00 AM|
|The Main Qualities to Look for in a Virtual Assistant||January 6, 2020 5:00 AM|
|How to Speak with Customers Per Platform: The Ultimate Customer Service Guide||December 16, 2019 5:00 AM|
|8 Customer Service Skills Every Employee Should Know||December 4, 2019 5:00 AM|
|How Does an Answering Service Work?||October 16, 2019 5:00 AM|
|What Does a Call Center Representative Do?||October 2, 2019 5:00 AM|
|March 2019 Call Handling Hero®||April 16, 2019 5:00 AM|
|February 2019 Call Handling Hero®||March 29, 2019 5:00 AM|
|November 2018 Call Handling Hero®||January 22, 2019 5:00 AM|
|A Better Answer Loves the Community||December 13, 2018 5:00 AM|