Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
Become a Basic Member for free. Click Here

How Hiring a Virtual Assistant Can Help Your Business During COVID-19 - A Better Answer - ContactCenterWorld.com Blog

How Hiring a Virtual Assistant Can Help Your Business During COVID-19

The pandemic has thrown everyone for a loop.

Especially businesses.


Sponsor message - content continues below this message

2021 '16th annual' Global Contact Center World Awards CLOSING SOON!

Enter your Center, Strategy, Technology Innovation, People and more into the ONLY TRULY GLOBAL awards program - regarded by many as being like the Olympics for the Contact Center World! Join the best from over 50 nations and compete for the most prestigious awards out there! Join the FREE Webinar

FIND OUT MORE HERE


Content continues ….

Many industries are struggling to handle the influx of calls or having trouble finding a way to increase cold calls with their current infrastructure. Hiring a business development specialist or a full-time administrative assistant is costly, but hiring a virtual assistant will free up your team for more important tasks and scale your business while keeping your budget intact.

How Hiring a Virtual Assistant Can Help Your Business During COVID-19

The Role of a Virtual Assistant

A virtual assistant (VA) is a person who works remotely and provides support services to a business. Typically, they are hired to take on administrative and receptionist duties, but many can also help with support tickets, perform administrative tasks, and update CRM systems.

Whatever your business needs, you will be able to find a qualified virtual assistant to help with your endeavors. 

How a Virtual Assistant Can Benefit Your Business During the Pandemic

The coronavirus has changed the way we function in society, but it has also turned businesses upside down. Those that depended on foot traffic for revenue have been hurt the most, and many others have had to completely change their business model and transform to function in the digital space.

A virtual assistant is a cost-efficient way to help with sales and marketing, business operations and development, admin tasks, and customer service.

Cost-Efficiency

Compared to hiring for a full-time position, a virtual assistant is more cost-efficient.

Hiring someone full-time means paying for an employee’s salary, time off, benefits, equipment, training, and access to paid software.

That’s a lot to take on during such uncertain times.

Since VAs work remotely and are never expected to go to an office (post-pandemic), this option saves many costs for a business. Most of the time, the VA will already have their own equipment (like headsets and laptops) to start their position, which means no additional cost for you.

If you’re thinking about hiring a VA, figure out if part-time work will be more cost-efficient. If your business line is getting calls around the clock, hiring an assistant full-time makes sense—but the worst thing you could do is hire someone to work a typical 9-5 workday without enough work in their queue. It is estimated that hiring a full-time VA instead of a full-time employee can improve operating costs by as much as 78%.

If you hire a virtual assistant who is already well-versed in admin duties and customer service, you won’t have to worry about training them, either. The only training they should need is learning the specific programs and processes of your business.

Improve Time Management

When companies are understaffed and employees are overloaded with work that is outside their responsibilities, many functions in your business can fall short.

Imagine if a hospital or doctor’s office didn’t increase their staff on hand during the pandemic—thousands of phone calls would go unanswered, offices would be extra chaotic, and doctors would be trying to handle the receptionist desk. Anyone who is not hired to answer phones and manage customer service tasks should not be required to do so.

It is okay to have double-dipping in smaller businesses, since it is often an “all hands on deck” atmosphere, but it should be limited. Encourage your staff to do what they were hired to do.

Salespeople should be making calls to bring in new businesses. Owners should be making sure all aspects of the company are running as smoothly as possible. Receptionists and assistants should be handling customer calls.

24/7 Customer Service 

It’s important customers are tended to whenever a problem arises, no matter the time of day. Not answering a call or a support chat can result in the loss of business.

When calls are only answered at your establishment for eight hours a day in your specific time zone, you could be missing out on a significant number of customer service issues.

Especially during the pandemic, customers and prospects are looking to order from and be associated with companies that value their time and money. The majority of the world is staying at home now, with odd working hours and limited free time. Many are making personal calls late at night and companies aren’t able to jump on the phone, so the shopper opts for chat support.

Offering 24/7 customer service will help attract customers and leave them satisfied with their experience.

Help With Scaling 

Depending on the situation, scaling a business during the pandemic can be difficult—but with the right infrastructure, plan, and new hires in place, it can be done. A virtual assistant on your team can assist your company in areas that are falling short and hindering your growth.

Too many calls going unanswered? No problem. Can’t get your CRM updated? There’s A Better Answer for that. Inconsistency with cold calls? A virtual assistant can do that, too.

When a virtual assistant handles the admin and customer service tasks, the rest of the company and leadership can focus on larger avenues that have better opportunities for growth. 

Consider Hiring a Virtual Assistant for Your Business

Devising a strategy to combat the setbacks of COVID-19 is necessary to keep operations running as smoothly as possible.

Companies need to accept the new “work from home” world we live in and hire positions to help them save time and money, grow their business, and improve operations. 

If you’re in the market to add a virtual assistant to your team, we rounded up the main qualities you should look for in one. There is A Better Answer.

Publish Date: February 15, 2021 5:00 AM


2021 Buyers Guide Automated Call Distributors

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

2.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS inbound call center software caters to all incoming customer requests. These incoming requests can come through any channel of customer’s choice e.g. voice, video, email, chat, WhatsApp, facebook etc.. company page or from an integrated website chat. Using InterDailog UCCS call centers can respond to inquiries of the customers and they can also register the complaints of customer as a customer support desk.
 



View more from A Better Answer

Recent Blog Posts:
5 Ways To Give More Personalized Customer ServiceFebruary 20, 2021 5:00 AM
How Hiring a Virtual Assistant Can Help Your Business During COVID-19February 15, 2021 5:00 AM
How to Deal with the 5 Most Common Types of Customer Service CallersNovember 30, 2020 5:00 AM
What is Customer Service? A Look at It's History & FutureNovember 22, 2020 5:00 AM
Why Your Company Needs a Virtual Receptionist | Tips for Small BusinessesNovember 15, 2020 5:00 AM
Outsourcing Customer Service vs In-House Solutions | A Guide for Small BusinessOctober 30, 2020 5:00 AM
How to Help Your Call Center Reduce Wait Time and Abandoned CallsAugust 30, 2020 5:00 AM
Celebrating Hildie's 40th Anniversary With A Better Answer!August 20, 2020 5:00 AM
Why Having an Answering Service for Your Hospice Services is Extremely BeneficialJuly 30, 2020 5:00 AM
Why an Answering Service is Critical to the Medical Field During COVID-19April 15, 2020 5:00 AM

ABOUT US IN 60 seconds!

Sponsor Message

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =