Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used




Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used


This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties


Here are some suggested Connections for you! - Log in to start networking.

Nikhil B Krishnan
Head of CRM & Contact Center
Alex Coombes
Marketing Manager
Nedal Khatib
Product Manager

How Hiring a Virtual Assistant Can Help Your Business During COVID-19 - A Better Answer - Blog

How Hiring a Virtual Assistant Can Help Your Business During COVID-19

The pandemic has thrown everyone for a loop.

Especially businesses.

Many industries are struggling to handle the influx of calls or having trouble finding a way to increase cold calls with their current infrastructure. Hiring a business development specialist or a full-time administrative assistant is costly, but hiring a virtual assistant will free up your team for more important tasks and scale your business while keeping your budget intact.

How Hiring a Virtual Assistant Can Help Your Business During COVID-19

The Role of a Virtual Assistant

A virtual assistant (VA) is a person who works remotely and provides support services to a business. Typically, they are hired to take on administrative and receptionist duties, but many can also help with support tickets, perform administrative tasks, and update CRM systems.

Whatever your business needs, you will be able to find a qualified virtual assistant to help with your endeavors. 

How a Virtual Assistant Can Benefit Your Business During the Pandemic

The coronavirus has changed the way we function in society, but it has also turned businesses upside down. Those that depended on foot traffic for revenue have been hurt the most, and many others have had to completely change their business model and transform to function in the digital space.

A virtual assistant is a cost-efficient way to help with sales and marketing, business operations and development, admin tasks, and customer service.


Compared to hiring for a full-time position, a virtual assistant is more cost-efficient.

Hiring someone full-time means paying for an employee’s salary, time off, benefits, equipment, training, and access to paid software.

That’s a lot to take on during such uncertain times.

Since VAs work remotely and are never expected to go to an office (post-pandemic), this option saves many costs for a business. Most of the time, the VA will already have their own equipment (like headsets and laptops) to start their position, which means no additional cost for you.

If you’re thinking about hiring a VA, figure out if part-time work will be more cost-efficient. If your business line is getting calls around the clock, hiring an assistant full-time makes sense—but the worst thing you could do is hire someone to work a typical 9-5 workday without enough work in their queue. It is estimated that hiring a full-time VA instead of a full-time employee can improve operating costs by as much as 78%.

If you hire a virtual assistant who is already well-versed in admin duties and customer service, you won’t have to worry about training them, either. The only training they should need is learning the specific programs and processes of your business.

Improve Time Management

When companies are understaffed and employees are overloaded with work that is outside their responsibilities, many functions in your business can fall short.

Imagine if a hospital or doctor’s office didn’t increase their staff on hand during the pandemic—thousands of phone calls would go unanswered, offices would be extra chaotic, and doctors would be trying to handle the receptionist desk. Anyone who is not hired to answer phones and manage customer service tasks should not be required to do so.

It is okay to have double-dipping in smaller businesses, since it is often an “all hands on deck” atmosphere, but it should be limited. Encourage your staff to do what they were hired to do.

Salespeople should be making calls to bring in new businesses. Owners should be making sure all aspects of the company are running as smoothly as possible. Receptionists and assistants should be handling customer calls.

24/7 Customer Service 

It’s important customers are tended to whenever a problem arises, no matter the time of day. Not answering a call or a support chat can result in the loss of business.

When calls are only answered at your establishment for eight hours a day in your specific time zone, you could be missing out on a significant number of customer service issues.

Especially during the pandemic, customers and prospects are looking to order from and be associated with companies that value their time and money. The majority of the world is staying at home now, with odd working hours and limited free time. Many are making personal calls late at night and companies aren’t able to jump on the phone, so the shopper opts for chat support.

Offering 24/7 customer service will help attract customers and leave them satisfied with their experience.

Help With Scaling 

Depending on the situation, scaling a business during the pandemic can be difficult—but with the right infrastructure, plan, and new hires in place, it can be done. A virtual assistant on your team can assist your company in areas that are falling short and hindering your growth.

Too many calls going unanswered? No problem. Can’t get your CRM updated? There’s A Better Answer for that. Inconsistency with cold calls? A virtual assistant can do that, too.

When a virtual assistant handles the admin and customer service tasks, the rest of the company and leadership can focus on larger avenues that have better opportunities for growth. 

Consider Hiring a Virtual Assistant for Your Business

Devising a strategy to combat the setbacks of COVID-19 is necessary to keep operations running as smoothly as possible.

Companies need to accept the new “work from home” world we live in and hire positions to help them save time and money, grow their business, and improve operations. 

If you’re in the market to add a virtual assistant to your team, we rounded up the main qualities you should look for in one. There is A Better Answer.

Publish Date: February 15, 2021 5:00 AM

2021 Buyers Guide Customer Relationship Management

Alliance Infotech Pvt Ltd

alliance Infotech (P) Ltd. is an ISO 9001:2008 certified company and OEM having more than a decade of experience in CRM and Computer Telephony (CT) software solutions. Our CT products are sold in Telecom, Police, Media, Bank, Corporate, Defense and Contact-Centers. We have established technical relationship with leading component providers as a Digium Select partner, Sangoma, Microsoft Certified Partner and Dialogic amongst others.

Alycom Business Solutions

CRM Solutions, Digital Marketing, Business Management Consultancy, HubSpot CRM, SugarCRM, Goldmine CRM
Since 2000, we help businesses to grow and increase revenues. We are a certified CRM solutions provider and digital marketing agency that align and automate your marketing and sales efforts to connect with ideal customers and make customers for life.

We strive every day to learn, improve, and grow in our ability to bring practical, efficient, state of the art, and affordable solutions for our customers. We use latest technologies to improve your business's marketing, sales, and customer relationship management.

We are looking forward to serving you with our knowledge, expertise, and experience, so you and your team may benefit by closing more sales, providing exceptional service to and retaining customers for life.


Zoho CRM Suite
Zoho CRM is a world leading cloud based customer relationship management suite covering all CRM functionalities a modern company needs :
- Multi Channel Lead Management
- Sales Force Automation
- Quotation & Order Management
- Full 'Lead to Order' process
- After Sales Services
- Social Media Management
- Mass E-mailing & Marketing Automation

& several other capabilities

Commence Corporation

Commence CRM
Comprehensive solution for automating sales, marketing, customer service ticketing and project management.
PH: 732-380-9100

eGain Corporation

eGain Solve™
eGain Solve™ is the industry’s leading cloud solution for omnichannel customer service and engagement. As the industry’s only unified customer engagement and knowledge management software suite, eGain Solve helps businesses design and deliver smart, connected customer journeys across social, mobile, web, and contact centers. The suite consists of modular, best-of-breed applications built on a unique customer engagement hub platform, eGain CEH™ Platform, that combines 360-degree customer context, intelligent process guidance, and actionable knowledge to enhance every customer interaction. The web-services-based architecture of the platform enables rapid innovation and extension of customer engagement capabilities.


FinCRM - CRM Software
FinCRM holds expertise in providing Customer Relationship Management (CRM) software and Full Stack Office Management solutions. The company possesses prowess in developing tailored CRM software solutions with integration of advanced features to empower your workforce and lead to the pathway of lucrative business opportunities. It also offers CRM integrated Office Management Software to streamline your internal operations, improve marketing proficiency, and upsurge productivity.

FinCRM is developed to serve several industries, including insurance, bank, NBFC, education, e-commerce, auto dealership, and more. The software is developed in such a way that any industry player can customize it...
(read more)
PH: 9962646830

MFE International

Creatio(formerly bpm'online) Process-driven unified CRM
Unified Marketing, Sales, Service CRM built on a business process management (BPM) platform. Award winning CRM .Recognised by Gartner, Forrester, OVUM, Nucleus research as leading marketing automation, sales automation, customer engagement, business process automation and dynamic case management software.
A new process-driven CRM and not the traditional CRM type.
PH: 96386615

NetHunt CRM

NetHunt CRM
NetHunt CRM blends entirely with Gmail, placing the full-featured CRM right next to your emails. Everything you need is now available in Gmail inbox: customer profiles, deals and opportunities, data filters and views, team collaboration, email tracking, bulk email campaigns, and much more! Simple setup process, intuitive UI, and personal guidance of customer success allow quick integration.

Core Functionality:
- one-click lead capturing;
- pipeline and deals stage management;
- unmatched integration with G Suite apps;
- integration with Linkedin and other apps via Zapier;
- automated contact sync;
- bulk email campaigns, open and clicks tracking;
- dashboard, performance reporting, and tasks;
- full customisation.


A complete contact centre technology offering including a flexible and highly configurable CRM solution which can be multi-tenanted, relational and visually configured. CRM entities are fully embedded in a sophisticated dynamic call scripting drag & drop solution which allows for complex process flows and integration to external systems for the delivery of an integrated intelligent agent desktop solution. The solution can be integrated to telephony for both inbound and outbound using the Noetica Voice Platform which is a fully featured contact centre telephony platform.
PH: +44 345 0181 070

Notoriety Group

Customer Relationship Management
We Offer a great service level to outsourcers, our teams are focus to provide an added value to end clients and our partners.
we provide services with excellence. Our customer centricity is our secret to always deliver a great customer experience.
NOTORIETY is your power to grow and thrive
PH: +212645845790


Customer Relationship Management enables you to focus on your organization’s relationships with individual people – whether those are customers, service users, colleagues, or suppliers.

CRM is a hybrid business solution that can increase sales and marketing efficiency many other key customer relationship matters. CRM platform enables you to focus on your organization’s relationships with individual people – whether those are customers, service users, colleagues, or suppliers.

Benefits :
- Help to see 360 degrees of customer view perspective
- Analysis to measure performance and gain new target and business insight
- Tracking and scheduling are centralized in one database
- Help to stay abreast and stay close each other, increase productivity.
PH: 0217991445


Trendzact CRM
Trendzact’s CRM case management platform specializes in contact engagement centers with complex workflows or integrations. Our features, full customization, scalability, native on-demand AI and flat-fee pricing sets us apart from the competition.
PH: 3854343250

View more from A Better Answer

Recent Blog Posts:
Businesses That Can Benefit From Hiring an Answering ServiceApril 15, 2021 5:00 AM
How a Virtual Assistant Can Save Your Company MoneyMarch 25, 2021 5:00 AM
5 Ways To Give More Personalized Customer ServiceFebruary 20, 2021 5:00 AM
How Hiring a Virtual Assistant Can Help Your Business During COVID-19February 15, 2021 5:00 AM
How to Deal with the 5 Most Common Types of Customer Service CallersNovember 30, 2020 5:00 AM
What is Customer Service? A Look at It's History & FutureNovember 22, 2020 5:00 AM
Why Your Company Needs a Virtual Receptionist | Tips for Small BusinessesNovember 15, 2020 5:00 AM
Outsourcing Customer Service vs In-House Solutions | A Guide for Small BusinessOctober 30, 2020 5:00 AM
How to Help Your Call Center Reduce Wait Time and Abandoned CallsAugust 30, 2020 5:00 AM
Celebrating Hildie's 40th Anniversary With A Better Answer!August 20, 2020 5:00 AM

New 2021 Membership

About us - in 60 seconds!

Submit Event

Upcoming Events

Join Calabrio May 5th at 10am GMT in our first annual CX quiz that tests—and rewards—your expertise in arguably the most important aim of contact centres. 1 hour + 16 questions + multiple discussions = An unforgettable experience. You and your fellow... Read More...

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =