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Why Having an Answering Service for Your Hospice Services is Extremely Beneficial - A Better Answer - ContactCenterWorld.com Blog

Why Having an Answering Service for Your Hospice Services is Extremely Beneficial

Managing a hospice service involves several difficult challenges. Hospice managers must be able to offer empathy as they support patients and families during their most difficult times. They also need to be able to work with health care providers and insurance companies while managing other typical office needs, like hiring workers or ordering supplies. Hospice service managers are busy, so hiring a medical answering service can take some of the jobs off of their plates and boost the quality of their patient services. 

How Can an Answering Services Help Hospice Services?

Medical offices of all types rely on answering services to improve their customer service. Hospice services can benefit from using an answering service, so they can meet the needs of their patients and families. 

Never Miss a Call

Medical answering services answer calls 24 hours per day. This is critical in the world of hospice because patients also require care at all hours of the day and night. With an answering service, hospice offices never miss a call, even if the office is closed. The answering service can contact nurses, doctors or other hospice staff at any time. 

Cost Savings

Hiring an answering service can highly reduce operational and administrative office expenses. , Hospice offices have staff on-site to answer phones rather than hiring an answering service but this is an expensive alternative. With an answering service, hospice offices pay only for the service, rather than the cost of employing people to answer phones with so much idle time in between. 

With the cost savings, hospice offices can allocate funds for other things such as equipment upgrades, hire staff members to work with patient care or many other areas. 

Build Professional Reputation

Medical answering services are more than just fancy answering machines. The service hires people who are knowledgeable about the hospice services provided. The professionals at the answering services can answer most questions with sensitivity and concern. If they are unable to answer questions or they recognize the caller needs care from the nurse or physician, the answer service employees take the necessary steps to reach the providers. 

With a medical answering service, the hospice office builds their professional reputation as their phones are always answered promptly and professionally. Family members who have loved ones in hospice care can rely on the answering service to help them get the answers they need when they need them. They can also use the answering service to get to the health care provider, too. 

What Can An Answering Service Do For Your Business?

Once you turn to an answering service, you will quickly wonder why you didn’t do it sooner. The benefits are far-reaching as they make it easier to get your other work done more effectively and efficiently. It can truly be not only A Better Answer but a great decision.

Set an Appointment 

Receptionists and other office staff can make appointments, but answering services can do it, too. With someone always available to answer the phone, patients and their families can manage their appointments with more efficiency. Someone is always available to make, change, or cancel an appointment at all hours of the day or night. And, when a family is in the throngs of hospice services, they often need to make appointments at unusual hours. 

Without an answering service, patients and their family members are restricted from making appointments when the office is open. This is not always convenient for family members who might be providing care at odd hours. 

Helps with Influx Calls

There will be times when the hospice office is busier than others. And incoming calls can become overwhelming for office staff who often have to juggle several duties at once. When calls pick up, answering services can provide respite for office staff so they can work with the patients and their families who are already receiving care by handling calls which overflow.

Answering service employees are trained to handle phone calls with efficiency. They know how to get to the point of the call while maintaining empathy for the caller. They take care of business quickly and effectively so they can get to other calls without having to leave anyone on hold for long periods of time. 

Relay Important Messages 

Answering services will help patients and their family members with their needs. Sometimes the calls require quickly getting in touch with doctors or nurses. Other times, answering services know when to take messages and relay them to the appropriate person. The hospice center manager can work with the answering service to determine when it is time to contact a health care provider or when a message works best.

Escalate Emergencies and Medication Reminders

In the world of hospice care, emergencies happen frequently. A top-notch answering service can calmly talk to patients and caregivers when an emergency happens. They are trained to help a frantic caller stay under control with compassion and professionalism. The answering service can also contact a healthcare provider in real-time when necessary. 

Answering services can also be used to make reminder phone calls, so patients do not miss appointments. This is an important service that can free up time for the office staff. The answering service can also send texts or emails for patients who prefer those methods of communication. They can send reminders to patients when it is time to take their medication, which is helpful for patients and their caregivers who are in hospice care. 

Hospice centers that use answering services find them to be beneficial. They can help hospice offices save money and make better use of their limited funds. They can help hospice offices provide better customer services as every patient and family member can trust their phone calls will always be answered. 

Answering services can take messages, contact health care providers and send medication reminders to patients. They can also help hospice offices with emergencies and with busy times. By hiring an answering service, hospice offices are able to better focus their energy on patient care rather than managing phone calls. With a medical answering service, patients and their families can trust their calls will be answered at all hours of the day and night. 

Publish Date: July 30, 2020 5:00 AM


2020 Buyers Guide Consultancies

 
1.) 
Call Center Masters

Giving consulting services to call centers

2.) 
CC-CMM Certification Institute

CC-CMM Certification

3.) 
COPC

Service Journey Thinking
Service Journey Thinking is a comprehensive approach for improving the experience customers have along the service journey. It considers the service journey not only from the customer’s perspective, but it also examines the components that support the experience, including people, technology, processes and policies. By applying Service Journey Thinking, COPC Inc. helps brands promote greater efficiency, improved performance and reduced cost within their operations. For customers, this means reduced effort, improved satisfaction and enhanced loyalty.
PH: 1.407.304.9032

4.) 
CTCOMM

Genesys PureConnect
Call Centers, Contact Centers and Cloud Solutions Consultancies

5.) 
Customer Support Asia

Offshoring
Customer Support Asia assures the success of service offshoring initiatives in the Philippines. Our consultancy serves both:
- clients that have service partners in the Philippines, and need to implement a major service initiative (performance/CX improvement, service change, site expansion, etc); and
- clients that desire to outsource services to the Philippines for the first time, and need expert help to qualify an an "ideal fit" partner, and manage an end-to-end service transition

We support both contact center services and "back office" BPO projects, limiting our practice to sites in the Philippines
PH: +1 919 446 5114

6.) 
CX Central

Contact Centre Specialist Consulting
CX Consult provides specialist contact centre consulting with decades of experience across Australia and Asia/Pacific lead by industry expert Justin Tippett. Services include health checks, optimisation, outsourcing (local and offshore), technology upgrades, strategy and more.

Whether you have a 5 seat contact centre or a large multi-site operation we'll provide you with expert advice to ensure you can achieve your business objectives.
PH: +61 3 9008 7287

7.) 
ERIC YOUNG ASSOCIATES (Tele-Centre Assist Inc.)

Contact Center Consulting & Profit Improvement (Lean Six Sigma), Inside Sales, Efficiencies, Call Center Audit, Technology & vendor selection, Telephony, Recruiting, Training, Performance Management, Customer Journey Mapping, Software (CRM) Implementations
PH: (416) 498-9440

8.) 
Lieber & Associates

Contact Center Consulting
Lieber & Associates assists organizations with contact center issues.This includes management, processes, training, and technology. The firm's assessments evaluate and make recommendations for 15 call center areas ranging from call seasonalities to staffing to better use of the telephone systems. Contact center technology services range from new technology selection and implementation to problem-solving and optimization to technical trouble-shooting. Senior consultants have more than 20 years of experience each and are leaders in their discipline. Clients span most business sectors.
PH: +1-773-325-0608

9.) 
Mpathy Plus

Mpathy Plus transform service, improve performance and provide operational support. We work in all areas of customer service and contact centres from initial strategy, feasibility studies, business cases, project management through to operational reviews, resource planning etc. We are independent and have vast experience of implementing, managing and changing contact centres and the customer experience.
PH: 08450 569800

10.) 
Outsourcing Solutions Europe

Outsourcing Solutions Europe is an advisory firm that helps companies to find the right contact center/BPO partner to serve European customers

11.) 
proceo.consulting

We can help You boost Your business results by:

- Building or developing high performing multi-channel customer care operations

- Improving metrics like Customer Satisfaction, Net Promoter Score (NPS), Customer Effort Score (CES), First Contact Resolution (FCR), Customer Retention rate, Inbound conversions

- Developing Your teams' skills to excel front and back-office operations and Customer relations

- Preparing and executing efficient Voice of the Customer and Customer Advocacy approach

- We will help You manage challenges and risks when changes affect people, operations and technology.

12.) 
SCC Services Group

Contact Center Operations Performance Management
In today’s competitive business environment, contact center and marketing professionals are constantly challenged to manage a growing business, achieve superior performance levels and at times are asked to support services and products that are becoming more complex.

Faced with this reality, the consulting disciplines that SCC Services Group focuses on are operations management and service delivery excellence in the customer service, contact center and brand marketing arenas.

Our consulting practice puts emphasis on:

- Contact Center Operational Assessments
- Human Capital Management
- Organizational Structure
- Brand Marketing
- Strategic Planning
- Sales and Customer Care Tra...
(read more)
PH: 954-444-3668

13.) 
The Taylor Reach Group

Established in 2003, The Taylor Reach Group is an award winning, call, contact centre and customer experience consulting and advisory firm. The company is based in Toronto and has offices in New York, Atlanta, Washington, Ottawa, London, Bangalore, Hong Kong and Beijing. We are vendor agnostic and do not partner with technology or outsource agencies. The only one who pays us are our clients. Each of our consultants possess a minimum of 20 years of ‘hands-on’ call/contact center operational management experience. We do not sell the pyramid, the seasoned experts you deal with through the sales process are the same people who will complete your project.
Taylor Reach has worked with contact cen...
(read more)
PH: 8663343739

14.) 
Triad Services

Services Triad is a consulting firm with experience in the field of customer relations. He will celebrate his 25th professional anniversary in 2021. His facilitation skills and creativity allow him to work on many transformations related to the operational management challenges of customer contact centers.
With the support of his consulting team, he collaborates to many projects in Canada and abroad for public and private sector organizations. More than 275 consulting assignments and 150 benchmarking studies are part of his curriculum.
PH: 514-738-2197
 



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Recent Blog Posts:
Why Having an Answering Service for Your Hospice Services is Extremely BeneficialJuly 30, 2020 5:00 AM
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How Does an Answering Service Work?October 16, 2019 5:00 AM
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