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Celebrating Hildie's 40th Anniversary With A Better Answer! - A Better Answer - ContactCenterWorld.com Blog

Celebrating Hildie's 40th Anniversary With A Better Answer!

Hildie interviewed 40 years ago on August 11th with June Danner, Manager. June instantly saw that Hildie would make the perfect addition to the ABA Family and so Hildie was hired on the spot. How little did we know way back then that Hildie would be a huge anchor for ABA for 40 years – and still going and going and going.

Hildie started as a Telephone Service Receptionist (TSR) but after only a year was advanced to billing and collections where she was a super star. After doing that job for a few years, she moved and took her family with her to the Houston office where she managed 7 years. Missing family and friends because of the long-distance commute, she transferred back to the Dallas-Plano office where she trained, supervised and always did customer service. After several years with a fabulously trained operations staff, ABA moved to Plano and Hildie took over Managing not only Customer Service (her first love) but also took on Billing. These jobs have kept her busy, challenged, and doing a marvelous job. We were proud of her when she began, we remain proud of her now and we will always be proud of Hildie and all her wonderful achievements.

....NOTE - content continues below this message

INVITATION

We invite you and your colleagues to join us online as we take the highest rated industry conference online - join us and the elite in the industry at the NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!

>>>>> FIND OUT MORE: HERE


....CONTENT CONTINUED BELOW

Hildie came to us as her first job and until now, her only job. Isn’t ABA the lucky and blessed one? Hildie was single when hired, then married, had 2 wonderful children, was widowed and now has 5 lovely grandkids – all the while working full time. We wish Hildie "Big Congratulations" on a highly successful career, family and friends and many, many more happy years and joyful memories! God Bless you Hildie as you have been a blessing to so very many other lives.

Dee Hawkins,
CEO

Publish Date: August 20, 2020 5:00 AM


2020 Buyers Guide Computer Telephony Integration

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

2.) 
ComSys S.A.

CLink for CRM and Call Center Integration
CLink by Comsys is a middleware that connects in real-time the CRM and the contact center applications. CLink enhances the CRM with interaction management capabilities from the contact center that allow agents to work more productively across all communication channels.
Comsys is a provider of οmnichannel customer engagement solutions that assist companies around the world in delivering unique customer experiences. For the last 15 years, Comsys designs and implements complex projects for clients from the outsourcing, financial services, telecommunications, and retail sectors. Comsys enjoys strategic partnerships with technology vendors like Cisco®, Aspect Software®, and Microsoft® for the delivery of innovative interaction management and contact center optimization solutions.
PH: +302109241486

3.) 
IntraNext Systems

IntraNext Systems develops agent efficiency tools and data security software solutions for medium-to-large contact centers. Our Event Intelligence® Platform solutions include SmartCTI™, iGuard®, and SmartSIP™. SmartSIP is based on our patented SIP layer technology and provides a DTMF masking solution for VoIP environments.
PH: 888.638.6398

4.) 
Megacall

CRM integration
CRM
We know how important it is for a business to obtain data from its customers and to manage them effectively, so we help small to large companies by integrating their CRM with the Virtual Switchboard.

This type of integration will simplify the work of your team and improve the management performance of the contact list and its information.
PH: +34 952 667 511

5.) 
NovelVox

NovelVox CTI Connector
NextGen Cisco Finesse, Genesys & Avaya Embedded CTI Connectors for Salesforce, Microsoft Dynamics, ServiceNow, Zendesk & more.
PH: (+1) 301 202 3672
 



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Join professionals in the CX and contact center world at our online Expo, part of the 15th annual NEXT GENERATION Contact Center & Customer Engagement Best Practices event.

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