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How To Know if Your Company Needs a Virtual Assistant - A Better Answer - ContactCenterWorld.com Blog

How To Know if Your Company Needs a Virtual Assistant

When you’re deep in the weeds, so to speak, running a business and trying your best to get everything done every day, recognizing you need help can be a hard pill to swallow. If you are a business owner feeling overwhelmed, overworked and in need of a break, it’s probably time to bring on help -- a virtual assistant to lighten your load.

Here’s good news: hiring help or your first employee is a sign of growth, not failure! A virtual assistant assists with any task you need them to — data entry, social media, business development and everything in between.

Are you curious if it’s time to hire a virtual assistant for your company? Don’t worry; here are things to look for to know when it’s the right time to hire a VA.

Missing Opportunities

Can’t keep up with inquiries, client quotes and opportunities? it’s time to hire a virtual assistant. Employees and owners need the capacity to complete client work.

Suppose your employees are too busy with their core responsibilities, can’t keep up the company’s customer service needs or are pulled away from their duties to work on smaller, mundane tasks. In that case, they can’t fulfill their position in its entirety.

For example, in small companies, owners and employees inevitably wear many hats. A sales representative might help with social media and answering phones. When there is an influx of calls or emails in one day, the salesperson is forced to focus on those tasks and so may neglect their more significant tasks or ignore opportunities to improve the business. Not answering prospect or client calls could lead to a loss of business and revenue. But missing calls is not the only way you’re missing business opportunities.

If your company lands a deal with a large client that requires extra attention you can’t give, you’ll fall short of expectations. High-paying clients who need an attentive partner won’t stick around when their needs aren’t being met.

Another missed opportunity many small business owners run into is double-booking meetings with clients, which causes obvious issues. Opportunities will be missed and prospects will not feel like a priority to your company.

Not showing up to meetings, constantly having to reschedule, or blowing clients off (albeit accidentally) are all signs that you need to hire a virtual assistant.

Want to Scale Your Business

Do you finally have your process down to where you can start scaling your business but don’t have the necessary resources to do so? A virtual assistant can be your stepping stone to leveling up your business.

Virtual assistants provide an affordable alternative when compared to hiring expensive in-house team members. By providing step-by-step processes for your virtual assistant, they can complete any job you put in front of them. VAs are skilled in following directions and improving processes.

Once you bring in more revenue by utilizing a virtual assistant, you can consider bringing in more specialized help.

Customer Service Is an Afterthought

Have you noticed customer calls going unanswered? Emails stacking up in your inbox?

If yes, it’s time to hire a virtual assistant. 

As we touched on previously, missed calls and unanswered emails mean you’re missing out on business opportunities. Not only does it mean you’re missing out on business, but you’re also letting down your current customers. When customer service goes by the wayside, businesses start to go downhill.

Microsoft reports: 96% of consumers say customer service is an important factor in their choice of loyalty to a brand.

It is crucial to answer every inquiry in a timely manner. Taking too long to get back to a customer may cause them to move on to another company that responds more promptly.

When a company consistently provides poor customer service, it spreads. You’ll begin to collect negative reviews online and a lousy reputation for your brand.

It’s challenging to amend a negative reputation and that will inevitably cost you future business.

Problems Balancing Work and Personal Time

If you don’t know the last time you took a vacation or had a day off, it’s time to hire a VA.

Stepping away from work is an essential factor in a healthy work/life balance. Having a break from work every so often reduces stress and helps you get back to work feeling rejuvenated and determined to pursue business goals.

If you don’t have enough hands on deck to handle tasks that come with running your business, you’ll never get time off. The whole point of being an entrepreneur is to work hard and play hard, right? But working too hard with no relaxation and downtime leads to burnout. As someone running a business, it’s crucial to know when to step back and delegate tasks where possible.

Having a well-balanced team you can trust will relieve pressure from your life and allow you to take time away from your work so you can come back refreshed.

Leverage a Virtual Assistant for Your Business

Remember, there is nothing wrong with bringing in extra help to handle tasks to keep your business running smoothly and help you scale.

Bringing a virtual assistant on board will get mundane tasks off your plate, improve your customer service processes and land more business.

If you’re considering hiring a virtual assistant, there is A Better Answer - make sure to look for one with these qualities.

Publish Date: April 30, 2021 5:00 AM


2021 Buyers Guide Inbound Call Handling Services

 
1.) 
2Ring

2Ring Gadgets for Cisco Finesse
2Ring Gadgets for Cisco Finesse, offered in three bundles (standard, enhanced, premium), empowers supervisors and enables agents to become more efficient.

Supervisors are able to handle everyday tasks on their own from within Cisco Finesse: reskill agents, view detailed information about agents and customer interactions in real-time, receive alerts about important call center events (RONA, Calls in Queue, ..), send messages to agents, or even change wallboards on the fly. Be flexible to provide help when needed.

Agents gain all the features that they need to serve customers faster - repetitive tasks are automated, alerts about important call center events pop-up on top of all the appli...
(read more)
PH: +1 (916) 426-3790

2.) 
3Fiftynine

Branches
Calls are received by the right person or department. The right corresponding information is shown to the agent which makes that appointments are handled quicker and more secure.

3.) 
Agara

Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls.

Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. Powered by advanced Real-time Voice AI that understands speech in real-time, automatically determines the right process to follow and guides the caller along in the process with natural conversation.
PH: +1 (512) 333 4634

4.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

5.) 
Connect Assist

Contact Centre Services
We’re a specialist Contact Centre business and market leaders helping socially focused organisations deliver quality support to their clients and service users. We do this by providing 24/7 helplines, software solutions and consultancy services.

Since launching in 2006, we’ve operated at the sharp end of customer service, supporting some of society’s most vulnerable people. We’ve pioneered in our space to become a specialist in helplines, whilst using the most advanced communication and database technologies available.

Our social mission has remained a constant throughout, providing many meaningful career prospects and growth opportunities to people within our local communities and fur...
(read more)
PH: 07973640527

6.) 
Jointly International Inc.

Front Office Solutions
Front office is your Company’s first line of customer interaction and serves as the mirror of your business. Focus on your core business and let our competent staff handle your various front office needs such as:

* Customer Service via chat, email or phone
* Technical Support via chat, email or phone
* Helpdesk
* Virtual Assistant/Receptionist
* Answering Service
* Lead Generation
* Appointment Setting
* Verification
* Surveys
* Debt Recover, Collections
PH: +61 7 5660 6284

7.) 
MattsenKumar LLC

Contact Center Outsourcing
By catering valuable, usable and enjoyable customer service, businesses can increase their CSAT Score and Customer Retention Rate. We help organizations to provide quality customer service through varied channels like email, phone and live chat. Ensuring quality after-sales support is our USP and we rely on proven approaches to ensure quality customer service.

8.) 
OpsTel Services

SPEED
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring
PH: 1+480-435-9390

9.) 
Vads

VADS Inbound Contact Center
VADS Inbound Contact Center Services provide live operators who answer incoming calls as you would yourself. A team of professional script writers is available to help you script a greeting and experience programmers will set up a time and money saving program. Our unique approach to call center services is client-focused, and takes each project’s unique needs into account to our client’s satisfaction. We offer solution as part of our service to keep you in touch with your client and drive sales.

- Customer Service
- Walk In Center
- Service Desk
PH: 0217991445

10.) 
Tru29 Outsource Solutions Inc.

Front Office Solutions
Any part of your business operations that requires constant end-customer facing task is an essential part of your business.

This task requires a good customer experience results for every customer interaction. Our extensive experience in handling Front Office related tasks can help you focus on your core business while being cost-efficient at the same time.
 



View more from A Better Answer

Recent Blog Posts:
How To Know if Your Company Needs a Virtual AssistantApril 30, 2021 5:00 AM
Businesses That Can Benefit From Hiring an Answering ServiceApril 15, 2021 5:00 AM
How a Virtual Assistant Can Save Your Company MoneyMarch 25, 2021 5:00 AM
5 Ways To Give More Personalized Customer ServiceFebruary 20, 2021 5:00 AM
How Hiring a Virtual Assistant Can Help Your Business During COVID-19February 15, 2021 5:00 AM
How to Deal with the 5 Most Common Types of Customer Service CallersNovember 30, 2020 5:00 AM
What is Customer Service? A Look at It's History & FutureNovember 22, 2020 5:00 AM
Why Your Company Needs a Virtual Receptionist | Tips for Small BusinessesNovember 15, 2020 5:00 AM
Outsourcing Customer Service vs In-House Solutions | A Guide for Small BusinessOctober 30, 2020 5:00 AM
How to Help Your Call Center Reduce Wait Time and Abandoned CallsAugust 30, 2020 5:00 AM

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