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Why Having an Answering Service for Your Hospice Services is Extremely Beneficial - A Better Answer - ContactCenterWorld.com Blog

Why Having an Answering Service for Your Hospice Services is Extremely Beneficial

Managing a hospice service involves several difficult challenges. Hospice managers must be able to offer empathy as they support patients and families during their most difficult times. They also need to be able to work with health care providers and insurance companies while managing other typical office needs, like hiring workers or ordering supplies. Hospice service managers are busy, so hiring a medical answering service can take some of the jobs off of their plates and boost the quality of their patient services. 

How Can an Answering Services Help Hospice Services?

Medical offices of all types rely on answering services to improve their customer service. Hospice services can benefit from using an answering service, so they can meet the needs of their patients and families. 


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Never Miss a Call

Medical answering services answer calls 24 hours per day. This is critical in the world of hospice because patients also require care at all hours of the day and night. With an answering service, hospice offices never miss a call, even if the office is closed. The answering service can contact nurses, doctors or other hospice staff at any time. 

Cost Savings

Hiring an answering service can highly reduce operational and administrative office expenses. , Hospice offices have staff on-site to answer phones rather than hiring an answering service but this is an expensive alternative. With an answering service, hospice offices pay only for the service, rather than the cost of employing people to answer phones with so much idle time in between. 

With the cost savings, hospice offices can allocate funds for other things such as equipment upgrades, hire staff members to work with patient care or many other areas. 

Build Professional Reputation

Medical answering services are more than just fancy answering machines. The service hires people who are knowledgeable about the hospice services provided. The professionals at the answering services can answer most questions with sensitivity and concern. If they are unable to answer questions or they recognize the caller needs care from the nurse or physician, the answer service employees take the necessary steps to reach the providers. 

With a medical answering service, the hospice office builds their professional reputation as their phones are always answered promptly and professionally. Family members who have loved ones in hospice care can rely on the answering service to help them get the answers they need when they need them. They can also use the answering service to get to the health care provider, too. 

What Can An Answering Service Do For Your Business?

Once you turn to an answering service, you will quickly wonder why you didn’t do it sooner. The benefits are far-reaching as they make it easier to get your other work done more effectively and efficiently. It can truly be not only A Better Answer but a great decision.

Set an Appointment 

Receptionists and other office staff can make appointments, but answering services can do it, too. With someone always available to answer the phone, patients and their families can manage their appointments with more efficiency. Someone is always available to make, change, or cancel an appointment at all hours of the day or night. And, when a family is in the throngs of hospice services, they often need to make appointments at unusual hours. 

Without an answering service, patients and their family members are restricted from making appointments when the office is open. This is not always convenient for family members who might be providing care at odd hours. 

Helps with Influx Calls

There will be times when the hospice office is busier than others. And incoming calls can become overwhelming for office staff who often have to juggle several duties at once. When calls pick up, answering services can provide respite for office staff so they can work with the patients and their families who are already receiving care by handling calls which overflow.

Answering service employees are trained to handle phone calls with efficiency. They know how to get to the point of the call while maintaining empathy for the caller. They take care of business quickly and effectively so they can get to other calls without having to leave anyone on hold for long periods of time. 

Relay Important Messages 

Answering services will help patients and their family members with their needs. Sometimes the calls require quickly getting in touch with doctors or nurses. Other times, answering services know when to take messages and relay them to the appropriate person. The hospice center manager can work with the answering service to determine when it is time to contact a health care provider or when a message works best.

Escalate Emergencies and Medication Reminders

In the world of hospice care, emergencies happen frequently. A top-notch answering service can calmly talk to patients and caregivers when an emergency happens. They are trained to help a frantic caller stay under control with compassion and professionalism. The answering service can also contact a healthcare provider in real-time when necessary. 

Answering services can also be used to make reminder phone calls, so patients do not miss appointments. This is an important service that can free up time for the office staff. The answering service can also send texts or emails for patients who prefer those methods of communication. They can send reminders to patients when it is time to take their medication, which is helpful for patients and their caregivers who are in hospice care. 

Hospice centers that use answering services find them to be beneficial. They can help hospice offices save money and make better use of their limited funds. They can help hospice offices provide better customer services as every patient and family member can trust their phone calls will always be answered. 

Answering services can take messages, contact health care providers and send medication reminders to patients. They can also help hospice offices with emergencies and with busy times. By hiring an answering service, hospice offices are able to better focus their energy on patient care rather than managing phone calls. With a medical answering service, patients and their families can trust their calls will be answered at all hours of the day and night. 

Publish Date: July 30, 2020 5:00 AM


2021 Buyers Guide Help Desk Software

 
1.) 
eGain Corporation

eGain CallTrack™
eGain CallTrack™ is a dynamic call tracking and case management solution that helps companies provide quick, high-quality, and cost-efficient resolution of customer issues across traditional and emerging interaction channels. It is one of the many innovative customer interaction products in eGain Solve™ suite, the unified customer engagement and knowledge management software suite, which helps businesses transform their traditional call centers into omnichannel customer engagement hubs. eGain CallTrack will enable you to track, manage and resolve cases and maintain service level agreements (SLA), across channels.

2.) 
Happitu

Happitu is your customer support team’s personal coach. It guides your team through every interaction with custom workflows, responsive scripting, and dynamic help topics.

Documentation in Happitu is automated, detailed, and consistent. Go beyond handle times and service levels with the rich insights of Happitu – from granular interaction data to aggregate data and trends – you get the complete CX journey!

We intentionally built the Happitu Workflow Designer with your customer support team in mind. Using our intuitive tools that provide quick and safe iteration, you eliminate the need to involve IT or Development. Yes, you will no longer have to dread submitting a change request to Devin from IT!

Try it free for 45 days!

3.) 
Knowmax

Knowmax
Knowmax is an omnichannel knowledge management platform. Our mission is to transform contact centers into resolution centers and drive customer self service.
The platform is an industry-agnostic enterprise-grade knowledge platform with components helping in easy findability of actionable information at the right time across the desired touchpoint.

4.) 
Nuxiba Technologies

CenterWare
Nuxiba's Help Desk Software is ideal for delivering top-level contact help desk services. It not only tailors to your existing technology resources but also allows you to set staff priorities that forward clients to the most knowledgeable agents.

Give personalized assistance, and analyze performance with our real-time monitoring, recording, and reports. Integrate Salesforce or VTiger CRM systems, be TCPA compliant, protect your cardholder's data during calls, and more!

Request a quote or demo today and start the journey to increase your first-contact resolution percentages in less than three months!

5.) 
OneDesk

OneDesk's software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place. Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows.

6.) 
Teckinfo Solutions Pvt. Ltd.

ActivDesk Help Desk Software
ActivDesk Help Desk Software is an intelligent ticketing software for multi- channel customer interaction & engagement. It streamlines the entire ticket management process. With its SLA & escalation management, it enables your help desk to deliver enriching customer experience.
 



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