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Businesses That Can Benefit From Hiring an Answering Service - A Better Answer - Blog

Businesses That Can Benefit From Hiring an Answering Service

Are you looking for ways to reduce overhead while increasing the efficiency of your business? 

Hiring an answering service may be a better answer than hiring someone to help in-house or handling the issues yourself. Many businesses think hiring an answering service is only useful to larger companies or offices that place a heavy emphasis on customer service but that’s not the case. Industries across the board — from law offices to real estate agents, hospitals and unlimited others — can benefit from an answering service.

Let’s dive into a few types of businesses that are leveraging answering services and how they benefit from the solution.

Small Businesses and Start-Ups

Small business owners struggle with balancing day-to-day administrative tasks, delivering quality client services and focusing on business growth and development. That’s why small businesses of all types can leverage an answering service to deal with incoming client calls and online inquiries. A stellar customer service experience will help young businesses create a helpful and friendly reputation from the very beginning.

Many answering services also offer virtual assistants who can handle tasks like data entry, CRM updates and full-funnel customer service help. Adding these services onto your answering service will unload the more mundane tasks from your plate so you can focus on activities that grow your business. 

An answering service is also less expensive than hiring a full-time receptionist or part-time help, so you can cut costs and set yourself up for business growth at the same time.

Healthcare Facilities

Healthcare offices and facilities receive an influx of customer calls — all of which need to get answered or addressed. Most incoming calls to healthcare facilities or hospitals are for scheduling, billing, medical emergencies and general questions. In the healthcare industry, customer support needs to be available 24/7 and needs to deliver a welcoming and delicate service.

Hiring an answering service specialized in keeping things cool during chaos and providing a calm customer experience can help boost your reputation. They will also help you achieve an around-the-clock solution for high-quality customer service for your patients.

Law Offices

Law is another industry that receives a high volume of calls; many of these calls are from clients concerned about their legal cases and who need immediate help. If lawyers are handling mundane tasks like answering calls, scheduling appointments and typing up legal documents, they can easily become overwhelmed and neglect their more important tasks.

An answering service will be able to provide law offices with the help they need to update clients on developing cases with care and clarity. Answering services can also help manage your calendar and schedule appointments without error.

By outsourcing administrative tasks that require a specialized role, you’ll be able to get back to what you do best, which is practicing law and helping clients.


Retail stores receive many inquiries a day concerning returns, shipping errors, product information, and other general questions. It’s important to have a dedicated team available to answer calls as soon as an issue arises or if a potential customer has a question.

You could be losing out on a huge chunk of potential sales if you don’t have a designated person to answer your phone calls and answering customer questions as 74% of people are likely to switch brands if they find the purchasing process too difficult. If a prospect has a problem purchasing online and no one is there to help them, it’s highly likely they will go to one of your competitors and buy from them instead.

Answering phone calls in a timely manner is also important to help defuse customer frustrations quickly. Staying available to your current customers helps show you care and you’re there for them whenever they need you. A Better Answer is an answering service which will provide constant customer support to make sure your company is maximizing customer satisfaction rates and revenue.

Financial Institutions

Financial services tend to come with a lot of customer hand-holding. If you own a financial institution, your customer service representatives should be knowledgeable, friendly and helpful.

Financial discussions are also highly sensitive and confidential; you should take this into consideration when you’re searching for an answering service.

An answering service well-versed in finances can provide the level of insight your clients are looking for. Clients will need to be treated delicately as financial topics can be highly stressful for some people. 

Customers typically call financial institutions to ask about billing errors, loans, insurance, credit card qualifications, balance inquiries, deposits, and investments.

Real Estate Offices

Real estate agents are constantly on-the-go showing properties and scoping out new potential showings. At the same time, they have to balance these tasks with constant client calls concerning walk-throughs, market updates, new sellers, clients looking to buy and tenant emergencies. If an office line is their main source of client communication, they could be missing out on many potential sales a day and leaving many clients hanging without an answer to their question or concern.

An answering service can easily help provide updated information to clients who are in the process of selling their house as well as clients looking to buy. They can also provide detailed updates on the state of the housing market as well as scheduling meetings and walk-throughs.

As long as this information is documented somewhere, an answering service can pass along the message.

When real estate agents are out of the office, an answering service will provide the care your clients deserve. This will help you build a positive relationship with your clients and free you from unnecessary tasks at the office.

Many Industries Can Use an Answering Service

The industries mentioned in this article are just a few that can benefit from hiring an answering service. In reality, every type of industry that deals directly with prospects or clients can benefit.

In addition, most answering services can help with many other tasks such as data entry, bookkeeping, scheduling, and marketing efforts. Here are some of the ways an answering service can grow your business other than simply answering phones.

Publish Date: April 15, 2021

2023 Buyers Guide Automation

1.) Agara

Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls.

Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. Powered by advanced Real-time Voice AI that understands speech in real-time, automatically determines the right process to follow and guides the caller along in the process with natural conversation.


EVA Voice Biometrics
Powered by Auraya's patented ArmorVox engine, EVA is a voice biometric extension that provides secure and seamless identification & verification capabilities for Amazon Connect. EVA provides delightful customer experience by removing the friction of providing PINs, passwords or secret information in order to prove caller identity. EVA comes standard with active and passive modes and a simple yet powerful agent interface. This allows for personalised self-service and a more friendly and efficient experience when interacting with an agent.

Outdated security methods such as PINs, passwords and security questions have become insecure and unreliable. Forgetting passwords and security answers o...
(read more)

Call Adapt

Soundboard Software
Call Adapt is a cloud-based digital soundboard application designed for contact centers. It works with any type of call and integrates with your existing dialer system. Powered by smart audio technology, Call Adapt gives your agents the ability to converse with customers in real time using programmed keyboard shortcuts. The result is perfect pitch delivery and less time spent on repetitive tasks.


Cognigy is a global leader in Conversational AI Automation. Its platform, Cognigy.AI, enables enterprises to automate customer and employee communications using intelligent voice and chatbots

Consilium Software

Consilium UniCloud™
UniCloud™ is an intuitive platform that allows Enterprises to deploy and manage their Unified Communication (UC) and Contact Center (CC) services with ease and entire provisioning can be completed in seconds using this comprehensive tool supporting digital transformation. The latest release 7.0 of UniCloud™ is a multi-tenant platform that transforms the delivery, management, and integration of collaboration and contact center solutions, for both Cloud and On-Premise deployment models.
With its single-pane-of-glass views and quick provisioning tool, UniCloud™ is instrumental in reducing the time to provision an entire multi-cluster Cisco collaboration platform, including contact centers (C...
(read more)

eGain Corporation

eGain Solve
Proven, Easy, and Guided Journey to Automate Customer Engagement in a Digital+AI World


Automated Language Testing
Emmersion offers automated assessments to quickly and accurately test speaking, writing, and grammar fluency in 9 languages and counting. We help contact centers improve CSAT scores by screening for top talent and retaining top performers.

OpsTel Services

The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)

View more from A Better Answer

Recent Blog Posts:
5 Thoughts You Need To Stop Ignoring When It Comes to Customer ServiceAugust 19, 2021
How To Provide 24/7 Customer Service Without Working Around the ClockJuly 22, 2021
How AI Is Changing the Customer Service SpaceJune 28, 2021
Virtual Assistant vs. Answering Service: Which Is Right for You?June 22, 2021
6 Most Common Call Center Myths DebunkedJune 21, 2021
Live Chat vs. Phone Support: Choosing the Right One for Your BusinessJune 21, 2021
Tips To Help Improve Your Company’s First Call ResolutionMay 30, 2021
The Importance of Stellar Customer Service for E-Commerce BusinessesMay 25, 2021
Growing a Business: Automated Messages vs. Hiring an Answering ServiceMay 21, 2021
5 Benefits of Using an Answering Service for Educational FacilitiesMay 20, 2021

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