January 2018 Call Handling Hero® - A Better Answer - ContactCenterWorld.com Blog
Lindsay earned her spot as the Call Handling Hero® for January by being vigilent and acting quickly.
Call Handling Hero® — Lindsay
Lindsay answered a call one Saturday afternoon to find a very frustrated caller who needed to get her ninety-year-old father’s medication as soon as possible. The caller had spent the day before waiting for the prescription to be filled so she could go pick it up, but it seemed something had gone wrong and the pharmacy never received the prescription. The caller was upset and worried about her father — rightfully so. Lindsay knew she had to act and escalated the call immediately to the physician’s assistant when the on-call practitioner wasn’t able to help. She was able to work with the PA and get the situation resolved quickly, much to the relief of her patient.
Thanks to Lindsay’s persistence she was able to get an elderly man the prescription he needed and earned her place as January’s Call Handling Hero®. Our clients rely on our out-of-the-box thinking often needed in difficult times. They appreciate our quality of service and care we extend to their customers.
Congrats to Lindsay as our Call Handling Hero®!
Publish Date: February 19, 2018 5:00 AM
2020 Buyers Guide Speech Technology
Voxjar is your one-stop-shop for driving better phone calls with your customers. We're a modern Conversation Analytics and Call Coaching Platform.
- Custom Charts and Dashboards give you the freedom to analyze calls from the highest level down to the details of each conversation.
- AI-Powered Speech Analytics transcribes, searches, and analyzes your reps' phone conversations, at scale.
- Quality Assurance and Call Coaching tools let you evaluate and improve agent performance with a human touch.
- Long term recording storage for historical analysis
All of these together provide the holistic, easy-to-use software that you need to manage a modern call team and create better con...
View more from A Better Answer
Recent Blog Posts:
|How a Virtual Receptionist Can Improve Client Confidence In Your Small Business||January 15, 2020 5:00 AM|
|The Main Qualities to Look for in a Virtual Assistant||January 6, 2020 5:00 AM|
|How to Speak with Customers Per Platform: The Ultimate Customer Service Guide||December 16, 2019 5:00 AM|
|8 Customer Service Skills Every Employee Should Know||December 4, 2019 5:00 AM|
|How Does an Answering Service Work?||October 16, 2019 5:00 AM|
|What Does a Call Center Representative Do?||October 2, 2019 5:00 AM|
|March 2019 Call Handling Hero®||April 16, 2019 5:00 AM|
|February 2019 Call Handling Hero®||March 29, 2019 5:00 AM|
|November 2018 Call Handling Hero®||January 22, 2019 5:00 AM|
|A Better Answer Loves the Community||December 13, 2018 5:00 AM|