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January 2018 Call Handling Hero® - A Better Answer - ContactCenterWorld.com Blog

January 2018 Call Handling Hero®

Lindsay earned her spot as the Call Handling Hero® for January by being vigilent and acting quickly.

Call Handling Hero® — Lindsay

Lindsay answered a call one Saturday afternoon to find a very frustrated caller who needed to get her ninety-year-old father’s medication as soon as possible. The caller had spent the day before waiting for the prescription to be filled so she could go pick it up, but it seemed something had gone wrong and the pharmacy never received the prescription. The caller was upset and worried about her father — rightfully so. Lindsay knew she had to act and escalated the call immediately to the physician’s assistant when the on-call practitioner wasn’t able to help. She was able to work with the PA and get the situation resolved quickly, much to the relief of her patient.

Thanks to Lindsay’s persistence she was able to get an elderly man the prescription he needed and earned her place as January’s Call Handling Hero®. Our clients rely on our out-of-the-box thinking often needed in difficult times. They appreciate our quality of service and care we extend to their customers.

Congrats to Lindsay as our Call Handling Hero®!

Source: https://www.abetteranswer.com/blog/january-2018-call-handling-hero

Publish Date: February 19, 2018 5:00 AM


2021 Buyers Guide Employee Engagement Solutions

 
1.) 
ContactCenterWorld

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Typical Problem!

In-house surveys can be time consuming, cumbersome at best and many staff often don't provide valid feedback as they fear ‘being too honest' with their employer for fear of retribution.

Even some 3rd party ‘managed' surveys can be challenging, costly and then there is no benchmark or significant value other than ‘managed by a 3rd party' approach, which leads to the problem of validity of data, security and integrity plus costs and time required by you.

The Solution!

TopPlace2Work is an easy to use program that allows you to gather valuable data on employee morale and engagement.
 



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