November 2018 Call Handling Hero® - A Better Answer - ContactCenterWorld.com Blog
Call Handling Hero® — Pam
Our November Call Handling Hero® Pam from our Houston office showed how seemingly unimportant details are actually quite the opposite. For this particular account, electronic responses usually include identifiers to assist dispatchers in delivering any pending messages. But, on this day, she noticed that the responses were oddly formatted.
Because she lacked the necessary information to deliver any of the pending messages, she contacted the on-call person. The on-call was surprised to hear from us, since we normally leave everything to the electronic responses, and mentioned that she hadn't received any messages. Pam pulled the number programmed in order for her to confirm, only to be surprised that it belonged to an employee who no longer worked for the company.
Pam immediately took steps to remedy the situation for the rest of the weekend and notified programming for all the changes needed. Everything was fixed and the customer was ecstatic. Good clients and great TSR's make A Better Answer the better answer.
Publish Date: January 22, 2019 5:00 AM
2020 Buyers Guide Call Routing Optimization
View more from A Better Answer
Recent Blog Posts:
|How a Virtual Receptionist Can Improve Client Confidence In Your Small Business||January 15, 2020 5:00 AM|
|The Main Qualities to Look for in a Virtual Assistant||January 6, 2020 5:00 AM|
|How to Speak with Customers Per Platform: The Ultimate Customer Service Guide||December 16, 2019 5:00 AM|
|8 Customer Service Skills Every Employee Should Know||December 4, 2019 5:00 AM|
|How Does an Answering Service Work?||October 16, 2019 5:00 AM|
|What Does a Call Center Representative Do?||October 2, 2019 5:00 AM|
|March 2019 Call Handling Hero®||April 16, 2019 5:00 AM|
|February 2019 Call Handling Hero®||March 29, 2019 5:00 AM|
|November 2018 Call Handling Hero®||January 22, 2019 5:00 AM|
|A Better Answer Loves the Community||December 13, 2018 5:00 AM|