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A Better Answer Loves the Community - A Better Answer - ContactCenterWorld.com Blog

A Better Answer Loves the Community

We love being a part of our communities. They welcome us and prop us up when we need help and become our neighbors. It’s also a place to give back and meet new people. At A Better Answer, we are part of many communities and have offices throughout Texas.

Being Part of the Community

We’ve been in Texas for nearly 50 years, with offices throughout the state. Needless to say, that comes with all of the southern charm, cowboy boots and football games you’d expect. Part of our culture is to give back to the communities we live in. We’ve had the fortune to work with several local charities, such as Habitat for Humanity.

For us, taking a little time to give back helps us remember those that have helped us throughout the years. It’s about doing what’s right to enhance our communities and aid our neighbors.

Why Community is So Important

Community is more than just giving back when the opportunity arises, it’s about being close to those around you. We want to build a neighborhood, locally or not, that helps each other in times of need. We believe in becoming part of our customers’ communities and ingraining ourselves in the nuances that come with it.

It’s about being friendly and personal and making everyone feel welcome. It’s that small town vibe, even in a big city like Houston.

We have the fortune of belonging to many different communities. Though each of our offices is part of their own regional communities we complement and enhance each client community with a team of specialists.

For us, community is a core part of making business personal and letting who we are shine through. It’s part of what makes us who we are, and why we love what we do. We are so happy to have the opportunity to be a part of each one.

Source: https://www.abetteranswer.com/blog/a-better-answer-loves-the-community

Publish Date: December 13, 2018 5:00 AM


2021 Buyers Guide Help Desk Software

 
1.) 
eGain Corporation

eGain CallTrack™
eGain CallTrack™ is a dynamic call tracking and case management solution that helps companies provide quick, high-quality, and cost-efficient resolution of customer issues across traditional and emerging interaction channels. It is one of the many innovative customer interaction products in eGain Solve™ suite, the unified customer engagement and knowledge management software suite, which helps businesses transform their traditional call centers into omnichannel customer engagement hubs. eGain CallTrack will enable you to track, manage and resolve cases and maintain service level agreements (SLA), across channels.

2.) 
Happitu

Happitu is your customer support team’s personal coach. It guides your team through every interaction with custom workflows, responsive scripting, and dynamic help topics.

Documentation in Happitu is automated, detailed, and consistent. Go beyond handle times and service levels with the rich insights of Happitu – from granular interaction data to aggregate data and trends – you get the complete CX journey!

We intentionally built the Happitu Workflow Designer with your customer support team in mind. Using our intuitive tools that provide quick and safe iteration, you eliminate the need to involve IT or Development. Yes, you will no longer have to dread submitting a change request to Devin from IT!

Try it free for 45 days!

3.) 
Knowmax

Knowmax
Knowmax is an omnichannel knowledge management platform. Our mission is to transform contact centers into resolution centers and drive customer self service.
The platform is an industry-agnostic enterprise-grade knowledge platform with components helping in easy findability of actionable information at the right time across the desired touchpoint.

4.) 
Nuxiba Technologies

CenterWare
Nuxiba's Help Desk Software is ideal for delivering top-level contact help desk services. It not only tailors to your existing technology resources but also allows you to set staff priorities that forward clients to the most knowledgeable agents.

Give personalized assistance, and analyze performance with our real-time monitoring, recording, and reports. Integrate Salesforce or VTiger CRM systems, be TCPA compliant, protect your cardholder's data during calls, and more!

Request a quote or demo today and start the journey to increase your first-contact resolution percentages in less than three months!

5.) 
OneDesk

OneDesk's software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place. Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows.

6.) 
Teckinfo Solutions Pvt. Ltd.

ActivDesk Help Desk Software
ActivDesk Help Desk Software is an intelligent ticketing software for multi- channel customer interaction & engagement. It streamlines the entire ticket management process. With its SLA & escalation management, it enables your help desk to deliver enriching customer experience.
 



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