5 Home Health Services an Answering Service Can Provide - A Better Answer - ContactCenterWorld.com Blog
It’s almost impossible for home health care practitioners to be ready and available for patients 24 hours a day. Whether you’re out on the field or simply don’t have enough time to check up on all your residences, hiring an answering service can be extremely beneficial. In case you aren’t aware, here are five home health services you can enjoy by hiring an answering service:
1. After-Hours Support
It’s difficult for companies to provide 24/7 care in general; it’s almost impossible to provide 24/7 care to each and every patient. With an answering service, on the other hand, your patients will always have access to friendly, helpful receptionists 24 hours a day, seven days a week, 365 days a year. That means there will be no “after hours” for your home health patients.
2. Emergency Escalation
In the healthcare industry, there are always emergency situations that should only be handled by medical professionals. That’s why answering services escalate calls when appropriate. You can rest assured the receptionist will maintain composure and do his or her best to calm the patient as they complete the emergency escalation as efficiently as possible.
3. Medication Reminders
Don’t have time to remind your patients to take their medication? This is just one of the seemingly small tasks an answering service can provide. As you already know, medication reminders may seem inefficient, but they’re crucial for preventing the potentially severe problems that can be caused by missing a dose of medication.
4. On-Call Support
In addition to after-hours support, an answering service can provide on-call support. That means you can potentially have designated receptionists for specific patients, meaning the two parties will be familiar with each other and the receptionists will only be a phone call away.
5. Personal Checkup Calls
As mentioned above, finding the time to check in on each and every patient can be difficult. An answering service solves this problem by scheduling regular checkup calls for each patient to ensure everything is fine and there are no issues. This gives both you and your patients peace of mind.
In the end, you want what’s best for your home health patients and hiring an answering can ensure you give them the attention they deserve.
Publish Date: March 21, 2017 5:00 AM
2020 Buyers Guide IVR
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