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Why Your Company Needs a Virtual Receptionist | Tips for Small Businesses - A Better Answer - ContactCenterWorld.com Blog

Why Your Company Needs a Virtual Receptionist | Tips for Small Businesses

In order to keep a business running smoothly, there are all sorts of mundane, redundant-feeling administrative tasks that need to be taken care of. On top of those tasks, you also need to make sure you have top-notch customer service available 24/7. 

In this article, we’ll discuss why you should consider hiring a virtual receptionist to handle your customer service and admin duties so you can get some stress off your plate and refocus on other responsibilities that need your attention.

What is a Virtual Receptionist?

Also known as a virtual assistant, a virtual receptionist is like an in-house receptionist but has some of its own advantages. They take care of admin tasks while also handling incoming calls, making outgoing calls, and more—all from a remote location. What’s so great about this? You’re about to find out!

How Does a Virtual Receptionist Work?

Seeing growth in your customer base is a good thing—but it also means an ever-growing number of calls, more than someone can handle when they have other tasks to complete. A virtual receptionist can ease the burden of handling these client calls, so you can concentrate more on the service side of your company and growing your business.

Here’s what you can expect the process to look like:

  1. Current customers and new clients call your business number
  2. The call is forwarded to the virtual receptionist
  3. They answer in a professional and pleasant manner, using your customized script
  4. After discovering the reason for the call, they either handle the issue themselves or promptly forward the call to someone else who can better assist.

Curious what this could mean for your business? When it comes to the benefits this solution could bring, the possibilities are virtually endless! The following is how you can take your company to the next level by partnering with a virtual receptionist.

Publish Date: November 15, 2020 5:00 AM


2021 Buyers Guide Automated Call Distributors

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565
 



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Why Your Company Needs a Virtual Receptionist | Tips for Small BusinessesNovember 15, 2020 5:00 AM
Outsourcing Customer Service vs In-House Solutions | A Guide for Small BusinessOctober 30, 2020 5:00 AM
How to Help Your Call Center Reduce Wait Time and Abandoned CallsAugust 30, 2020 5:00 AM
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Why Having an Answering Service for Your Hospice Services is Extremely BeneficialJuly 30, 2020 5:00 AM
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How to Do Customer Service the Right Way: Say Goodbye to Automated MessagesFebruary 20, 2020 5:00 AM

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