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Why Your Company Needs a Virtual Receptionist | Tips for Small Businesses - A Better Answer - ContactCenterWorld.com Blog

Why Your Company Needs a Virtual Receptionist | Tips for Small Businesses

In order to keep a business running smoothly, there are all sorts of mundane, redundant-feeling administrative tasks that need to be taken care of. On top of those tasks, you also need to make sure you have top-notch customer service available 24/7. 

In this article, we’ll discuss why you should consider hiring a virtual receptionist to handle your customer service and admin duties so you can get some stress off your plate and refocus on other responsibilities that need your attention.


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Content continues ….

What is a Virtual Receptionist?

Also known as a virtual assistant, a virtual receptionist is like an in-house receptionist but has some of its own advantages. They take care of admin tasks while also handling incoming calls, making outgoing calls, and more—all from a remote location. What’s so great about this? You’re about to find out!

How Does a Virtual Receptionist Work?

Seeing growth in your customer base is a good thing—but it also means an ever-growing number of calls, more than someone can handle when they have other tasks to complete. A virtual receptionist can ease the burden of handling these client calls, so you can concentrate more on the service side of your company and growing your business.

Here’s what you can expect the process to look like:

  1. Current customers and new clients call your business number
  2. The call is forwarded to the virtual receptionist
  3. They answer in a professional and pleasant manner, using your customized script
  4. After discovering the reason for the call, they either handle the issue themselves or promptly forward the call to someone else who can better assist.

Curious what this could mean for your business? When it comes to the benefits this solution could bring, the possibilities are virtually endless! The following is how you can take your company to the next level by partnering with a virtual receptionist.

Publish Date: November 15, 2020


2021 Buyers Guide Call Routing Optimization

 
1.) 
Eastwind Communications

Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.

2.) 
Lieber & Associates

Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.

3.) 
OpsTel Services

SPEED
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring
 



View more from A Better Answer

Recent Blog Posts:
5 Thoughts You Need To Stop Ignoring When It Comes to Customer ServiceAugust 19, 2021
How To Provide 24/7 Customer Service Without Working Around the ClockJuly 22, 2021
How AI Is Changing the Customer Service SpaceJune 28, 2021
Virtual Assistant vs. Answering Service: Which Is Right for You?June 22, 2021
6 Most Common Call Center Myths DebunkedJune 21, 2021
Live Chat vs. Phone Support: Choosing the Right One for Your BusinessJune 21, 2021
Tips To Help Improve Your Company’s First Call ResolutionMay 30, 2021
The Importance of Stellar Customer Service for E-Commerce BusinessesMay 25, 2021
Growing a Business: Automated Messages vs. Hiring an Answering ServiceMay 21, 2021
5 Benefits of Using an Answering Service for Educational FacilitiesMay 20, 2021

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