Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
BECOME
A MEMBER
TODAY TO:
CLICK HERE
TELL A
FRIEND
[HIDE]

Here are some suggested Connections for you! - Log in to start networking.

Eric Sherman
VP Business Development
15
Scott Walles
Operations Manager
10
Metin Tiryaki
Call Center Consultant
167
Wayne Henry
Head Continuous Improvement Coordinator
38

20 Ways to Easily and Instantly Improve Customer Service - A Courteous Communications - ContactCenterWorld.com Blog

20 Ways to Easily and Instantly Improve Customer Service

Providing superior service to customers during all interactions can be a daunting task for some small business owners. Excellent service should be your constant priority, but sometimes a busy SMB owner can have trouble keeping up with all the moving parts of their business. 

To help you out, here are 20 ways you can easily and instantly improve customer service as early as today.    

Easy Ways to Improve Customer Service Instantly

 

  1. 1.) Answer Your Telephone 

It may sound silly, but the simple act of answering your business line every single time it rings will instantly increase your customer satisfaction levels. Someone is calling your business because they need you; answer their call and be available.   

 

  1. 2.) Solve a Problem Weekly

If you make a commitment to solving one problem a week, by the end of the year, you’ll have solved over 50 problems within your organization. Choose problems that are related to customer service and focus on finding solutions that keep your customers happy.  

 

  1. 3.) Take a Customer Service Call

Find time in your day to personally take a customer service call every now and then. Remember that, “Your most unhappy customers are your greatest source of learning.”

 

  1. 4.) Create a FAQ Website Page

Your customers are satisfied when they can find the information they seek quickly and effortlessly. If your website doesn’t have a section dedicated to answering your business’s FAQs, it’s time to start writing that content. 

 

  1. 5.) Google Your Business

Open yourself up to listening to what your customers are saying about your company, products and/or services. Read all reviews and make note of what you’re doing right and what needs improvement.         

 

  1. 6.) Be Your Own Customer

Want to instantly improve customer service with a really easy fix? Use your product and/or service daily. If your product doesn’t meet your own high standards – being the customer – you’re going to want to make changes until your 100% happy and satisfied.   

 

  1. 7.) Talk to Your Staff

Call a staff meeting and ask lots of questions. Find out if your team has any suggestions to improve customer service. Reward employees that take initiative.   

 

  1. 8.) Send a Satisfaction Survey

Shoot an email to everyone on your customer list and politely ask them for their feedback. For tips on organizing a satisfaction survey read: 5 Creative Ways to Gather Customer Feedback.

 

  1. 9.) Add a Search Function Now  

Your website needs a search function if you’re sharing content. A search function is a feature that allows your visitors to easily find information on your website. You can place a free one on your site or have your developer build one.  

 

  1. 10.) Anticipate Customers’ Needs

Start training your team to think about anticipating your customers’ wants and needs so you’re always ahead of the game.  

 

  1. 11.) Offer Human Assistance

Not everyone wants to send a message or email; some of your customers want to talk to a human being. Give your customers a chance to speak one-on-one with a live representative and instantly improve customer service.

 

  1. 12.) Start a Team Challenge

Break up your employees into teams and create an employee contest to encourage healthy competition. Make customer service the main challenge and reward the winners with prizes they can use as a team.   

 

  1. 13.) Lower Your Hold Times

When calling a business, “75% of customers believe it takes too long to reach a live agent.” Have the phone coverage you need to decrease your customers hold times. Consider outsourcing calls to a digital call center that only charges for the calls they take on your behalf.  

 

  1. 14.) Call Old Customers

Look at your customer lists and reach out to anyone that has not purchased from you recently. Start a conversation and try to learn why they’ve been away and how you can earn back their business.  

 

  1. 15.) Say Please and Thank You

Offer courteous customer service and watch how even just a small display of manners will increase your overall customer satisfaction.

 

  1. 16.) Offer Multilingual Assistance

Nothing says close personal attention like offering customer service in your caller’s native language. This customer service booster will help you reach broader markets and cater to new customers.

 

  1. 17.) Enter Customer Service Contests

No matter what industry you’re in, you can find a customer service contest to enter. Having your service monitored is going to keep your employees on their toes. It’ll also help you understand how to improve your customer service practices based on the grades received.    

 

  1. 18.) Create Customer Service Policies

Before an employee answers customer service calls on behalf of your company, you have to first put them through extensive training. And before you can train anyone, you need a set of rules, policies and procedures when it comes to your expectations.

 

  1. 19.) Make Time to Write Content

A large part of providing elite service is making sure that your customers are constantly assisted. Start writing How To articles that help your audience solve a specific problem.

 

  1. 20.) Offer 24/7 Customer Service

Allow your customers to reach out with their questions and orders 24 hours a day, 7 days a week, 365 days a year. Offering a 24-hour hotline shows your customers that you take their time and satisfaction very seriously.

Try as many of these tips as possible if you want to instantly improve customer service in your business.

Need Help Improving Your Customer Service? 

If you need help, we have award winning virtual receptionists that would be able to give you 24-hour phone coverage. Give us a call today at 1-800-785-6161 to speak with an account specialist and receive a custom quote. 

Source: http://courteouscom.com/blog/helpful-hints-for-your-business/instantly-improve-customer-service

Publish Date: January 17, 2017 5:00 AM


2021 Buyers Guide Visual Communications

 
1.) 

Co-Browsing Integration
Co-Browsing is the practice of web-browsing where two or more people are navigating through a website on the internet. Software designed to allow Co-Browsing focuses on providing a smooth experience as two or more users use their devices to browse your website. In other words, your customer can permit the agent to have partial access to his/ her screen in real-time.
 



View more from A Courteous Communications

Recent Blog Posts:
The Importance of an Answering Service During the HolidaysNovember 3, 2017 5:00 AM
Answers to the Top 10 Questions You Have About Hiring a Telephone Messaging ServiceMay 10, 2017 5:00 AM
5 Ways Entrepreneurs Can Save Money by Outsourcing Business CallsMarch 16, 2017 5:00 AM
20 Ways to Easily and Instantly Improve Customer ServiceJanuary 17, 2017 5:00 AM
Keep Your Business New Year’s Resolutions by Hiring a Virtual Live Receptionist ServiceJanuary 4, 2017 5:00 AM
Adventist Health System Selects A Courteous Communications as Preferred Answering Service ProviderDecember 21, 2016 5:00 AM
5 Ways to Boost Employee Morale with Creative Holiday CheerDecember 19, 2016 5:00 AM
10 Facts About Hiring a Virtual Live Receptionist ServiceDecember 8, 2016 5:00 AM
10 Ways a Professional Can Benefit from Hiring a Human Wake-Up Call ServiceNovember 16, 2016 5:00 AM
How a Technical Support Answering Service Can Help Field Your CallsNovember 8, 2016 5:00 AM

New 2021 Membership

About us - in 60 seconds!

Industry Champion Award Leaderboard

Most active award (top 10) entrants in the past 48 hours! - Vote for Others / About Program

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =