Celebrating 30 Years of Award Winning Answering Services!! - A Courteous Communications - ContactCenterWorld.com Blog
30 Years of Award Winning Answering Services
Orlando, Florida: A Courteous Communications, a phone answering service located in Orlando, will celebrate its 30 year anniversary on June 12th. Their team of virtual receptionists have been providing the best in class customer service to their clients since 1986, and they accredit this to their success.
Success from the start
Current president and founder Doris Primicerio started A Courteous Communications in 1986 in a small office located in the heart of Central Florida. When first opening the doors Doris had just one client, a physician's office that still trusts them with their answering services 30 years later, and one virtual receptionist, herself. Over the years her dedication, hard work and wise business ventures have helped her build the largest telephone answering service in Central Florida; top 10% in the USA and was one of the first in her industry to take it global.
Over the years, A Courteous grew from a small business answering service with just one client, to a large corporation providing the best answering services possible to businesses throughout the entire nation. Some of their major clients they have served throughout the years include Walt Disney World, Pepsi, Barnies and Nordstrom. Their virtual receptionists’ skill, reputation and elite customer service has placed them as one of the best answering services in the telecommunications industry.
Staying up with the times
Staying up to date with new technology in the telecommunications industry has helped A Courteous to stay ahead of the competition. Doris makes sure her call center stays modern with all new technology, software, services and features available. In fact, their state of the art system has never went down in all 30 years of business- even during the many Florida hurricanes and natural disasters.
A Dedicated Staff
A big challenge the call center industry faces is acquiring and keeping quality virtual receptionists. A Courteous Communications has managed to retain a strong team of answering service professionals who are truly dedicated to the success of the company. Many of these team members have been with Doris and her call center for over 15 years. This commitment provides for an amazing work atmosphere that almost seems like a family affair. Their pride in their company and general interest in giving back to their community just solidifies this bond.
One of these team members who has been with Doris since the start is Jean Pearson, current VP and partner of A Courteous. Jean has been with the company for over 28 years and has assisted in the growth of the company. Doris considers Jean to be a huge part of her company’s success and wouldn’t have been able to stay ahead of the pact without her.
Doris Primicerio spoke highly of her answering service team:
“I want to thank each and every team member for their dedication and loyalty. Some of our employees have been with the company for 15, 20 and even 25 years! I think their loyalty to and tenure with A Courteous Communications really shows what kind of company culture we have. We aren’t just colleagues, supervisors, agents and administrative assistants to each other, we are family. To me, it seems that a company in our industry that has expanded and grown, and continues to do so, for nearly 30 years is a success. Here’s to the next 30 years!”
Publish Date: June 15, 2016 5:00 AM
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