The Importance of an Answering Service During the Holidays - A Courteous Communications - ContactCenterWorld.com Blog
The holiday season can be a stressful time, as everyone knows. With Black Friday stress starting off the chaos, there’s a lot to think about through the next few months, and running a business through the holidays can add even more to your to do list. While you’re worrying about what to get your mom for Christmas and how to balance your marketing budget, your customers are being forgotten. To ensure you don’t lose any sales or anger any clients, employing an answering service will help your holiday season run a bit more smoothly.
What Can an Answering Service Do?
Before you jump right in, I’m sure you’re wondering how an answering service can work with you to help your customers. No matter the industry, your business can benefit from an answering service. If you have clients or customers who call you far too often during the day, a virtual receptionist will help you to better organize and answer your calls. If you have patients who call after office hours when you cannot help them, an answering service can give medical advice to your patients. Customer service is their job so you can focus on other things.
What if I Go on Vacation?
The holidays are a time for family and fun, so if part of your holiday tradition is to fly to Europe and visit your family, your business won’t have to suffer. An answering service will be able to help your customers with any issues they may have while you’re gone! Customers will be happy and you will be relaxed and your business will be waiting for you when you get back.
What About After the Holidays are Over?
If you find yourself not needing help with your customer service after the holiday season is over, you can end your plan with your answering service! They are here to help your business grow and succeed as long as you need them. The holidays are crazy for everyone and if things calm down afterwards, you have no obligation to keep your plan active.
Don’t let your holiday stress spill over into your customer service, work with an answering service! Your customers will appreciate the dedication to their happiness and you will have more time to worry about other important things for your business. Take the time to call us and learn more about how A Courteous Communications can help you get through this holiday season.
Publish Date: November 3, 2017 5:00 AM
2020 Buyers Guide Outsourced Contact Center Services
|1.)||2P Perfect Presentation|
Customer Experience Services
Outsourced contact center services It is one of the most important service that provided by "2P" and specialize to provide services for the establishment and operation of contact centers, customer service and Customer Experience, the most important services provided by this unit are:
• Establish, manage and operate call centers and supply the required systems and applications.
• Customer Feedback Technology
• Social Account Management System (customer interaction, reports, marketing and e-publishing services)
• Customer Relationship Management System (CRM)
• Artificial Intelligence Systems and Automation Services (AI & Automation)
• Business Intelligence Technologies and Performance...
|2.)||31 West Global Services|
We offer after-hours, business hours & 24/7 customer support & help desk services. Over the last 17 years, we have helped 130+ small & mid-sized business companies across US & Europe.
|3.)||Abacus Cambridge Partners|
Combining unmatched experience and specialised skills across more than 40 industries and business functions, Abacus works at the intersection of business and technology to help organisations meet their key priorities and create sustainable value for their stakeholders. Headquartered in the United Kingdom and offices in the United Arab Emirates, the Kingdom of Saudi Arabia, Pakistan and Egypt, Abacus has more than 800 global customers and over 2800 customer-focused employees working in 30+ countries.
We offer the following services:
Business Process Outsourcing
Customer Experience and Customer Relationship Management
Enterprise Resource Planning
AI & Robotic Process Automation
PH: +44 (0) 207 397 8725
|7.)||CallNovo Contact Center|
Multilingual Customer Service
Inbound and outbound customer service/after sales support is the two general types of call center services offered globally by Callnovo. Inbound services are performed by reps who field calls from customers. Outbound reps make calls to customers to follow up on or inquire about account issues.
Regardless if you are looking for a telephone, email, live chat or email customer service/after sales support, Callnovo outsourcing call center team is right here to help. With more than 10 years’ experience, Callnovo one-stop multi-language customer service/after sales support call center team takes care of clients’ every single detailed customer service/after sales support need. We are happy to pr...
CGS is a global provider of business applications, enterprise learning, and outsourcing services that support clients’ most fundamental business activities.
With optimized call center resources to serve global clients, CGS offers a unique hybrid approach through automation and live agents in its contact centers located in North America, South America, Europe, Asia and the Middle East. Its AI-enriched chatbot and RPA technologies complement the customer support services provided by thousands of multilingual call center agents. CGS supports many of the world's industry-leading global brands from retail, hospitality, healthcare, technology, and telecom. The company's innovative, scalable and...
PH: 1 (212) 408-3800
- Prospecting, commercial appointments
- Customer Care
- Technical Support
We specialize in all aspects of customer contact services:
• Customer Service
• Technical Support
• Employee Help Desk
• Customer Acquisition / Retention
• Order Processing / Administration
• Quality Monitoring
View more from A Courteous Communications
Recent Blog Posts:
|The Importance of an Answering Service During the Holidays||November 3, 2017 5:00 AM|
|Answers to the Top 10 Questions You Have About Hiring a Telephone Messaging Service||May 10, 2017 5:00 AM|
|5 Ways Entrepreneurs Can Save Money by Outsourcing Business Calls||March 16, 2017 5:00 AM|
|20 Ways to Easily and Instantly Improve Customer Service||January 17, 2017 5:00 AM|
|Keep Your Business New Year’s Resolutions by Hiring a Virtual Live Receptionist Service||January 4, 2017 5:00 AM|
|Adventist Health System Selects A Courteous Communications as Preferred Answering Service Provider||December 21, 2016 5:00 AM|
|5 Ways to Boost Employee Morale with Creative Holiday Cheer||December 19, 2016 5:00 AM|
|10 Facts About Hiring a Virtual Live Receptionist Service||December 8, 2016 5:00 AM|
|10 Ways a Professional Can Benefit from Hiring a Human Wake-Up Call Service||November 16, 2016 5:00 AM|
|How a Technical Support Answering Service Can Help Field Your Calls||November 8, 2016 5:00 AM|
Upcoming EventsSubmit Event