The Importance of an Answering Service During the Holidays - A Courteous Communications - ContactCenterWorld.com Blog
The holiday season can be a stressful time, as everyone knows. With Black Friday stress starting off the chaos, there’s a lot to think about through the next few months, and running a business through the holidays can add even more to your to do list. While you’re worrying about what to get your mom for Christmas and how to balance your marketing budget, your customers are being forgotten. To ensure you don’t lose any sales or anger any clients, employing an answering service will help your holiday season run a bit more smoothly.
What Can an Answering Service Do?
Before you jump right in, I’m sure you’re wondering how an answering service can work with you to help your customers. No matter the industry, your business can benefit from an answering service. If you have clients or customers who call you far too often during the day, a virtual receptionist will help you to better organize and answer your calls. If you have patients who call after office hours when you cannot help them, an answering service can give medical advice to your patients. Customer service is their job so you can focus on other things.
What if I Go on Vacation?
The holidays are a time for family and fun, so if part of your holiday tradition is to fly to Europe and visit your family, your business won’t have to suffer. An answering service will be able to help your customers with any issues they may have while you’re gone! Customers will be happy and you will be relaxed and your business will be waiting for you when you get back.
What About After the Holidays are Over?
If you find yourself not needing help with your customer service after the holiday season is over, you can end your plan with your answering service! They are here to help your business grow and succeed as long as you need them. The holidays are crazy for everyone and if things calm down afterwards, you have no obligation to keep your plan active.
Don’t let your holiday stress spill over into your customer service, work with an answering service! Your customers will appreciate the dedication to their happiness and you will have more time to worry about other important things for your business. Take the time to call us and learn more about how A Courteous Communications can help you get through this holiday season.
Publish Date: November 3, 2017 5:00 AM
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We’re a specialist Contact Centre business and market leaders helping socially focused organisations deliver quality support to their clients and service users. We do this by providing 24/7 helplines, software solutions and consultancy services.
Since launching in 2006, we’ve operated at the sharp end of customer service, supporting some of society’s most vulnerable people. We’ve pioneered in our space to become a specialist in helplines, whilst using the most advanced communication and database technologies available.
Our social mission has remained a constant throughout, providing many meaningful career prospects and growth opportunities to people within our local communities and fur...
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