Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK

Upcoming Events

HOW TO CELEBRATE INTERNATIONAL CONTACT CENTER WEEK

EMPLOYEE ENGAGEMENT

HOME AGENT TECH & ENVIRONMENTS

The Importance of an Answering Service During the Holidays - A Courteous Communications - ContactCenterWorld.com Blog

The Importance of an Answering Service During the Holidays

The holiday season can be a stressful time, as everyone knows. With Black Friday stress starting off the chaos, there’s a lot to think about through the next few months, and running a business through the holidays can add even more to your to do list. While you’re worrying about what to get your mom for Christmas and how to balance your marketing budget, your customers are being forgotten. To ensure you don’t lose any sales or anger any clients, employing an answering service will help your holiday season run a bit more smoothly.

What Can an Answering Service Do?

Before you jump right in, I’m sure you’re wondering how an answering service can work with you to help your customers. No matter the industry, your business can benefit from an answering service. If you have clients or customers who call you far too often during the day, a virtual receptionist will help you to better organize and answer your calls. If you have patients who call after office hours when you cannot help them, an answering service can give medical advice to your patients. Customer service is their job so you can focus on other things.

What if I Go on Vacation?

The holidays are a time for family and fun, so if part of your holiday tradition is to fly to Europe and visit your family, your business won’t have to suffer. An answering service will be able to help your customers with any issues they may have while you’re gone! Customers will be happy and you will be relaxed and your business will be waiting for you when you get back.

What About After the Holidays are Over?

If you find yourself not needing help with your customer service after the holiday season is over, you can end your plan with your answering service! They are here to help your business grow and succeed as long as you need them. The holidays are crazy for everyone and if things calm down afterwards, you have no obligation to keep your plan active.

Don’t let your holiday stress spill over into your customer service, work with an answering service! Your customers will appreciate the dedication to their happiness and you will have more time to worry about other important things for your business. Take the time to call us and learn more about how A Courteous Communications can help you get through this holiday season.

Source: https://courteouscom.com/blog/the-importance-of-an-answering-service-during-the-holidays

Publish Date: November 3, 2017 5:00 AM


2020 Buyers Guide IVR

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

2.) 
Megacall

Virtual Switchboard
Megacall provides a fully customised Virtual Switchboard software for all companies (including IVR service). No matter the size of your business, our services adapt to the needs of each client.

Are you looking for a more effective way to communicate with your customers? Discover the advantages of using the IVR and how it can help in your communications.
PH: +34 952 667 511

3.) 
MightyCall

MightyCall's IVR that will increase your business’s efficiency at a fraction of the cost of a secretary. Your auto-attendant is designed to:
- Greet callers
- Deliver necessary information
- Forward calls to the appropriate extension
- Take human error out of the system
PH: +1 (888) 256-8312
 



View more from A Courteous Communications

Recent Blog Posts:
The Importance of an Answering Service During the HolidaysNovember 3, 2017 5:00 AM
Answers to the Top 10 Questions You Have About Hiring a Telephone Messaging ServiceMay 10, 2017 5:00 AM
5 Ways Entrepreneurs Can Save Money by Outsourcing Business CallsMarch 16, 2017 5:00 AM
20 Ways to Easily and Instantly Improve Customer ServiceJanuary 17, 2017 5:00 AM
Keep Your Business New Year’s Resolutions by Hiring a Virtual Live Receptionist ServiceJanuary 4, 2017 5:00 AM
Adventist Health System Selects A Courteous Communications as Preferred Answering Service ProviderDecember 21, 2016 5:00 AM
5 Ways to Boost Employee Morale with Creative Holiday CheerDecember 19, 2016 5:00 AM
10 Facts About Hiring a Virtual Live Receptionist ServiceDecember 8, 2016 5:00 AM
10 Ways a Professional Can Benefit from Hiring a Human Wake-Up Call ServiceNovember 16, 2016 5:00 AM
How a Technical Support Answering Service Can Help Field Your CallsNovember 8, 2016 5:00 AM
Submit Event

Upcoming Events

15th annual Best Practice Conference - this is the contact center world's most highly rated event - a whopping 100% of delegates say they would recommend it!

100's of best practice tips and ideas from contact center professionals Read More...
 7
 14024 
Share

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =