Everyday our telephone messaging service receives questions about what we do and how we do it. We handle millions of caller transactions every year and are proud of our award-winning services. If you’re a business owner that wants to ask a few questions before outsourcing your business telephone calls, take a look at the top 10 questions received and how we answer each inquiry.
To use an answering service, all you have to do is follow these easy steps:
An answering service will handle all of your incoming phone calls; take and deliver messages in real-time; schedule, confirm and cancel your appointments; and provide elite customer service to your callers.
Depending on the type of telecommunication services your business needs, the rates and packages vary greatly. We have a highly detailed article dedicated to this question: How Much Does an Answering Service Cost?
If your business receives low call volumes, you could take advantage of our super value package that starts at just $20 per month. If you’re in the medical industry and are in need of a medical answering service that is HIPAA compliant, our rates start at just $59 each month.
When researching various answering services, be on the lookout for these common hidden fees:
Check out the article referenced above to take a deeper look into the fees associated with virtual receptionists.
Unless you specifically select an auto attendant service, your lines will be answered by REAL HUMAN BEINGS. Our highly skilled virtual receptionist team is provided custom training to answer your business’s lines according to your exact specifications. Our main office is located in Orlando, Florida and our doors are always open to our customers.
To give you an in-depth, behind the scenes look at our call center, check out our article: 10 Rules Our Virtual Receptionists Must Follow. In the article, we discuss the following rules our team abides by to ensure excellent customer service:
When you hire A Courteous Communications, rest assured knowing that professional receptionists are providing your callers with award-winning customer service; all day every day.
One of the greatest benefits of having virtual receptionists answer your business calls is that you never pay for overtime, weekend and holiday work. As the employer, we retain the responsibility to provide employee benefits and packages.
All of our virtual receptionists enjoy the perks of working at A Courteous Communications:
Hiring a telephone messaging service is a big step for many business owners that feel weary about outsourcing their telephone lines. As the client, you have complete control of the greeting, script and disposition of each call your business receives.
Make sure the digital call center you end up going with gives you 100% customization options for your account. Just to name a few, here are some ways you can lay out your preferences:
Again, we can be as detailed as you prefer when customizing your account. Our standard message intake form includes:
Our virtual receptionists will then email, text, fax or call you with the phone message upon completion of the call. If you need the email address of your caller, we can take that information down as well.
Basically, we can take down whatever information you’d like to gather from each of your callers.
The moment a phone message is taken on your business’s account, you will be forwarded the message in real-time. Depending on your preference, you can have the phone message delivered via:
Our state of the art technology and equipment ensures that your business information is secure and protected. A Courteous Communications is a digital call center that is HIPAA compliant and treats all messages as sensitive and confidential.
To further protect our client accounts, all virtual receptionists are required to sign a confidentiality and non-disclosure agreement upon being hired.
There’s a reason most business owners eat, sleep and live with their work cellphones nearby. We’ve spent the last three decades teaching our clients that a missed phone call equates to a missed opportunity. Does that mean we should wake you up at 3am on a Sunday with a mundane, administrative call? Of course not.
An experienced, structured and well-trained business answering service will be able to detect what constitutes an emergency and requires immediate action. When you first setup your account with us, we will discuss the types of emergencies your business receives.
When a caller does meet the qualifications of an emergency, we will then follow your exact procedures. This can look like:
We have many articles that detail why a business owner should not answer their own business lines. As the CEO, you have more pressing matters at hand than informing a caller of your business hours. Stop trying to do it all yourself and hire a virtual telephone support staff.
Take a look around our blog and you’ll find many other articles that focus on how we can act as an extension of your in-house team.
We can only speak for how we do business; so keep that in mind. But here at A Courteous Communications, there are no long-term annual commitments. We offer month-to-month services and only ask that our clients give us a 30-day notice of their intent to cancel services.
Be sure to ask the business answering services you’re researching what their personal cancellation policy is before signing up.
There you have it, the answers to the top 10 questions our telephone messaging service receives on a daily basis. We hope this helps you better understand the basics of a digital call center.
If you have a specific question that wasn’t addressed in this article, please don’t hesitate to reach out and start the conversation. We can be reached via telephone at 1-800-785-6161 or you can submit your question here and we’ll get back to you with an answer.
Publish Date: May 10, 2017 5:00 AM
Co-Browsing is the practice of web-browsing where two or more people are navigating through a website on the internet. Software designed to allow Co-Browsing focuses on providing a smooth experience as two or more users use their devices to browse your website. In other words, your customer can permit the agent to have partial access to his/ her screen in real-time.
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