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5 Ways Entrepreneurs Can Save Money by Outsourcing Business Calls - A Courteous Communications - Blog

5 Ways Entrepreneurs Can Save Money by Outsourcing Business Calls

Entrepreneurs are constantly trying to keep their overhead costs and operational expenses as low as possible. In this article, our digital call center shows you how you can save money by outsourcing business calls.   


Saving Money by Outsourcing Business Calls

1. Electronic communication saves your business money.

Our virtual receptionists are very green in that they utilize electronic solutions to assist you with your calling customers. After taking a detailed electronic message, we then deliver the message via email message or sms text. Sending electronic invoices and digital monthly call tracking reports also helps us to completely take paper out of your business’s internal and external communications.   

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Keep in mind that the average American office worker:

  • • Uses 10,000 sheets of copy paper every year.
  • • Goes through around 500 disposable cups over the course of 12 months.
  • • Confesses to taking office products for use at home.


Taking these statistics into consideration, how much money would your business save if you outsourced your customer service lines to a digital call center?

2. We pay employee benefits so you don’t have to.

The average employer needs to allocate a certain amount of money towards their employee benefit packages. The Bureau of Labor recently shared that, on average, each employee benefit package costs the employer about 31.4% of that employee’s salary.

Here at A Courteous Communications, we provide our virtual receptionists with employee benefit packages so you don’t have to. Enjoy 24/7 phone coverage without having to worry about:

  • • Vacation and Sick Time Pay
  • • Overtime and/or Holiday Pay
  • • Christmas and Performance Bonuses
  • • Office Parties and Team Events
  • • Contributing to Health Insurance Premiums
  • • Maternity and Paternity Leave


Your business will only be responsible for paying a low monthly service fee and we’ll take care of the rest.

3. A $33,451 salary turns into a $648 annual investment.

Here’s how you really can save money by outsourcing business calls to a virtual receptionist team. Consider replacing your full-time, onsite receptionist today and watch your expenses shed like they just ran a marathon.  

How much, on average, does an in-house receptionist make? shares that, “The median annual receptionist salary [in America] is $33,451, as of February 22, 2017, with a range usually between $30,035 – $37,501.”

Now let’s look at how much a full-time virtual receptionist team, answering your phone 24-hours a day, would cost. Let’s say that you opt for our most popular standard service package.  

  • • Monthly Service Fee | $49 (includes 100 free calls each month)

If your business experiences a steady flow of calls throughout the month, you’ll most likely enjoy this monthly standard package. Your first 100 calls are free and all additional calls are charged at just $0.45 per call. If your business received an average of 150 calls per month, the per call charges would be an additional $22.50 each month.


  • • Monthly Message Delivery Fee | $5             

Enjoy messages delivered to you via email or sms text for a low monthly fee of just $5. 


  • • Total Annual Salary for a Virtual Receptionist:


Annual Service Fees:                                 $588

1,200 Calls Included:                                 FREE

Per Call Charges:                                      $270 (estimated at 50 additional calls per month)

Message Delivery Fees:                            $60

24/7/365 Phone Coverage:                       FREE

Award Winning Customer Service:           FREE

Taking this example answering service package into consideration, your annual investment would be roughly $918. That’s a 97.26% decrease in your company’s annual payroll expenses!

If your business gets extremely low call volumes and doesn’t exceed the 100 free call allotment each month, your investment would be just $648 for the year.    

Read more about our pricing and plans here.


4. Be more productive with income generating work. 

If you answer your own telephone lines, we’re really glad you found this article and found our 30-year-old answering service. We find that many small business owners have all their calls forwarded to their personal cellphone. But as a business owner, you need to keep your focus on tasks that directly generate revenue.

That being said, do you know the value of your time? We have published many articles that outline how important it is for a business owner to sit down and calculate the true worth of their time. In our article, How to Manage Your Time at Work by Outsourcing and Delegating, we walk you through different equations to arrive at your hourly worth.

Putting a dollar amount on your worth will allow you to properly manage and handle your time by constantly asking, “Is this worth my time?”


5. We track your monthly calls so you don’t have to.

If you’re a savvy marketeer as well as entrepreneur, you know the importance of tracking your calls and leads. Why buy an expensive app or confusing software; we can help! Our services include a tracking report that is provided to you at the end of the month that details all incoming and outgoing calls.

Since our customers can fully customize their account details, we can help keep track of multi-channel marketing efforts. For instance, if you have a 1-800 number that is specifically associated with your social media marketing campaign, you can opt to receive a monthly report that shows how many calls you received on that telephone number. If you have ads in your community newspapers, we can track your local number as well in the same report.  

Don’t have a 1-800 number to designate to multiple, ongoing marketing campaigns? Don’t worry; we’ve got you covered. We have thousands of available toll free numbers, as well as local numbers all around the U.S. that you can use to track your marketing ROI.

Let us help your business save money this year!

What are you waiting for? Save money by outsourcing business calls today! Give us a call now at 1-800-785-6161 to speak with an account specialist or request a quote here. 


Publish Date: March 16, 2017 5:00 AM

2021 Buyers Guide Training


Call Centers
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Davis-Mayo Associates

"Service Excellence" Customer Service Training
Live onsite training for your teams. Experienced by more than 450,000 people in 48 US states and 18 countries. No-nonsense approach by our experts with field-test content customized to your situation and using your scenarios.


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Documentation in Happitu is automated, detailed, and consistent. Go beyond handle times and service levels with the rich insights of Happitu – from granular interaction data to aggregate data and trends – you get the complete CX journey!

We intentionally built the Happitu Workflow Designer with your customer support team in mind. Using our intuitive tools that provide quick and safe iteration, you eliminate the...
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PH: 833-427-7488

Lieber & Associates

Training Executives, Managers, Supervisors, and Reps
Lieber & Associates provides training for all levels of the contact center team. The firm customizes its off-the-shelf trainings to meet your specific company needs,

Executive and manager sessions address topics such as customer experience, metrics, technology, AI, and video calls. Supervisor sessions train your leaders to better coach and motivate reps. Phone staff modules include sessions on customer service, order-taking, cross-selling, handling difficult calls, phone "soft skills," and more.
PH: +1-773-325-0608

Manitoba Customer Contact Association

Making Training and Development Part of Your Corporate Landscape

Organizations are always on the look out to save money and make more profit. Usually when it comes to crunch time some leaders will scrap training in order to tighten the belt. The downside of this is the cycle it creates.

Because some employers see training as a flexible benefit, employee development is often taken off the table. When employees don’t feel valued it becomes easy to see a revolving door. The constant need to hire goes up which ultimately means costs go up; we know that hiring costs more than retaining the right people.

Start the conversation: Explore our Training Page
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PH: 204-975-6468


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Human Capital & Organisational Development
Omni HR Consulting provides business and people development solutions through Training and Consulting services.

We work across a number of sectors to provide solutions from both a Skills Development / Business perspective.

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Orion Learning Services Inc.

Learning & Development
Learning & Development for Agents, Supervisors, Managers and Administration/Support Staff

Orion Learning is a global leader in providing accredited learning and development solutions for organizations globally. We offer call/contact center certification programs for Agents, Supervisors and Managers, business certifications and examinations for wide range of topics including project management, change management and service management, leadership soft skills and a full suite of assessment tools which can be used for recruitment, talent management, succession planning and coaching/mentoring. We deliver our solutions to global community and all of our solutions are delivered digitally.
PH: 1-416-992-5158


VADS Training Center
PT VADS Indonesia as a Learning Center provides trainers, modules, development programs for individuals and teams. VADS Indonesia owns a vast curriculum for training provided by local trainers with flexible training locations that can be arranged at the client's place or PT VADS Learning Center. VADS Provide knowledge process, transformation consultancy, customer service training, leadership training, interpersonal development, and training for trainers.

Benefit :
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PH: 0217991445

The Forum

Get connected to raise standards. Established in 2000, we are celebrating 20 years of best practice, our community of professionals is recognised as the ‘go-to place’ for innovation in customer operations, from contact centre and digital to field, back office, branch & retail services, working across all industry sectors.

We offer an independent and trusted space for learning and sharing, proud to welcome members are into a thriving and active community to network with other like-minded professionals. Benchmark against the best in class and learn from innovators and pioneers. Our team of independent experts can also offer bespoke advice, consultancy and training. We have helped many organisations develop the capability of their vital support functions.
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5 Ways Entrepreneurs Can Save Money by Outsourcing Business CallsMarch 16, 2017 5:00 AM
20 Ways to Easily and Instantly Improve Customer ServiceJanuary 17, 2017 5:00 AM
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