Orlando, Florida: A Courteous Communications, a leading business answering service, has been honored with the exclusive ATSI Award of Excellence at their 2016 Annual Convention held at Hilton Downtown, Tampa, FL. This is the 4th consecutive year A Courteous has been honored with this award due to their dedication in providing outstanding customer service.
The ATSI was founded in 1942 as a National Trade Association representing live answering service providers. Their annual conference is considered to be the premier event for professionals within the telecommunications industry as it rewards companies based on proven excellence in their services.
This coveted award started 20 years ago as a way to improve the overall quality of the industry by defining measurements and setting expectations to ensure customer satisfaction. Independent judges are chosen by the ATSI to evaluate services over a 6-month period. The scoring criteria for this highly competitive award includes many aspects such as response time and knowledge of the account.
"The ATSI Award of Excellence recognizes that excellence requires a level of service that considers the caller first in every aspect of the call. Companies that earn this award are continuously focusing on delivering first class service to their customers. It is truly an honor!" states ATSI President Jeffrey W. Zindel.
A Courteous recently celebrated their 30-year anniversary of the opening of their highly reputable corporation. President and Founder Doris Primicerio started the company with just one telephone agent and one client, and since then, she has managed to turn it into one of the largest and most trusted phone answering service providers in the Nation. Doris and her team of skilled virtual receptionists provide a wide variety of specialized and industry specific answering service solutions to businesses nationwide.
Now a four-time winner, A Courteous Communications is ecstatic to once again receive the Silver Plus Award of Excellence. They look forward to keeping this winning streak going by continuing to provide award winning customer service.
Doris spoke with great appreciation in regards to their accomplishment:
“We take great pleasure in receiving our award because it validates our hard work and success. This award separates us from our competitors and showcases our strengths: exceptional customer service. Thank you to my dedicated team and to the ATSI for honoring us for 4 years in a row!”
For more information about this company and their services please contact Jean Pearson at (407) 896-4800 or visit http://courteouscom.com
Publish Date: July 7, 2016 5:00 AM
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