Keep Your Business New Year’s Resolutions by Hiring a Virtual Live Receptionist Service - A Courteous Communications - ContactCenterWorld.com Blog
We don’t want to burst any entrepreneurial bubbles, but, “Only 8% of Americans that make a New Year’s resolution, achieve their resolution.” How can a business owner beat this sad statistic?
Hiring a virtual live receptionist service this year is guaranteed to increase your chances of achieving these common New Year’s resolutions:
- • I want to attract new/more customers this year;
- • I want to be able to afford to hire help in 2017;
- • I want to better manage my time to make the most out of my workday; or
- • I want to achieve a healthier work-life balance in 2017.
How a Virtual Live Receptionist Service Can Help Keep Your Business New Year’s Resolution:
Business New Year’s Resolution: Attract New Customers
If your number one business goal for 2017 is to attract new customers, a team of virtual receptionists can help you in a variety of ways. Outsourcing your business lines gives you the capability to reach a broader market by providing:
- • 24-hour phone coverage to assist customers in different time zones.
- • Multilingual telephone agents to provide customer service in different languages.
- • Scheduling services to continuously add new meetings and consultations 24/7.
- • Qualified telephone agents to process new orders with award winning customer service.
- • A 24-hour customer assistance hotline that assists new marketing campaigns.
Show your new leads that you make customer service a priority by giving them the option to reach out to your company on their timetable. This 24-hour personal attention will give your potential customers the confidence to choose your brand over your competition.
Business New Year’s Resolution: Hire Affordable Help
Unless you have severe control issues, all small business owners wish they could hire employees to help handle the workload. However, when first starting out, many SMB owners can’t afford an extra set of hands.
Outsourcing your telephone lines and administrative tasks to a team of virtual assistants can be an affordable investment that yields high returns. Some of our service packages can cost as little as $19.95 per month, $0.75 per call and even includes 50+ free calls each month.
How can a virtual receptionist be this cost-effective? It’s simple, you’re going to share your virtual receptionist with other business. Your small business is not going to be receiving calls every minute of every hour. This allows our team of virtual receptionists to answer your lines, together with our other customers’ lines 24 hours a day, 7 days a week, 365 days a year.
Dividing up a virtual receptionist’s hourly rate between multiple businesses allows us to offer continuous phone coverage for a dramatic fraction of the cost an in-house employee would cost you. This system also allows us to charge you only for the calls taken on your behalf. So if you don’t receive any incoming calls, you don’t incur any extra fees for having someone on-call 24/7.
Business New Year’s Resolution: Focus on Only Revenue Generating Tasks
Many business owners are forced to answer their own telephone calls and handle menial administrative tasks when running a one-person show. If you fall into this category, your 2017 business New Year’s resolution may be to better manage your time and dramatically increase profits.
When you have a dedicated administrative support staff, as the CEO, you can devote your time exclusively to tasks that make you money. A robust virtual live receptionist service can handle a variety of duties that’ll keep you focused on strategic and important responsibilities without losing momentum in your customer service and administrative departments.
To give you an idea of the non-revenue generating tasks that you can outsource to qualified agents, here are the top 10 tasks that our customers trust us with:
- 1.) Answering Business Calls and Taking Messages
- 2.) Transferring VIP and Emergency Calls 24-Hours a Day
- 3.) Providing Answers to Your Callers’ FAQs
- 4.) Filling Out Intake Sheets, Screening Callers and Prequalifying Leads
- 5.) Setting Appointments on Your Calendar in Real-Time
- 6.) Confirming, Canceling and Rescheduling Appointments
- 7.) Processing Purchases and Payments
- 8.) Offering After-Hour, Weekend and Holiday Phone Coverage
- 9.) Dispatching Technicians and Processing Service Orders
- 10.) Providing Reliable Wakeup Call Services
To better manage your time, you must first calculate what your time is worth. In our article, How to Manage Your Time at Work by Outsourcing and Delegating, we walk you through different equations to arrive at your hourly worth. Putting a dollar amount on your worth will allow you to properly manage and handle your time by constantly asking, “Is this worth my time?”
Business New Year’s Resolution: Achieve a Healthy Work-Life Balance
Was 2016 such a profitable year that you found yourself working longer hours and always being on-call? That’s great for your business’s bottom line, but you don’t want to make a habit of placing your personal life on the back burner. And so, you may be the entrepreneur that resolves to not let your work schedule monopolize your personal time this year.
Having a healthy work-life balance is a popular challenge amongst the self-employed. In fact, “57% of small business owners say they work six or more days each week.” Having a virtual receptionist team will allow you to have the best of both worlds; you can be available 24-hours a day but not have the responsibility of being on-call personally.
Train us to answer your customer FAQs and how you’d like your after-hour calls handled and we’ll be on-call 24/7. Following your exact specifications, we’ll assist your callers by providing helpful and friendly information about your company’s products, services, rates, practices, etc.
Try Our Virtual Live Receptionist Service Out for a Month!
Our virtual live receptionist service offers month-to-month contracts so you’ve got nothing to lose (and everything to gain) by test driving our services. Give us a call today at 1-800-785-6161 to discuss our custom services and how we can help you achieve your business’s 2017 New Year’s resolution.
Need more New Year’s resolution inspiration for 2017? Read the Next Article:
The Ultimate 2017 New Year’s Resolution for Small Business Owners
Publish Date: January 4, 2017 5:00 AM
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