‘Service Futures’ in Utilities

In this video blog post, we invited some of our thought leaders to share their insights on the future of service within the ever changing Utilities space.

The importance of channel choice, digital and putting the customer front and centre, are just some of the themes covered in this special ‘futures’ edition of the Abtran Service Exchange.

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Source: http://abtran.com/service-futures-in-utilities/

2020 Buyers Guide

Get Listed

Dialer Solutions

 

1.)

Acqueon Technologies Inc. Acqueon's AI-driven conversational engagement software enables sales, marketing and service organizations to engage in emotionally connected dialogs with customers via their channel of choice for significantly improved results. The Acqueon suite adds multichannel campaign management, contact center analytics, desktop, and CRM connectors for your contact center software of choice, including Amazon Connect, Cisco, Nice inContact, and Twilio. Acqueon conversational engagement software leverages the Acqueon IQ platform to aggregate data from the various applications, assemble rich customer contexts, and drive next-best-action using powerful statistical and predictive models. PH: +1 888-946-6878 https://www.acqueon.com/

2.)

Call Center Studio Call Center Studio Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time. PH: +1 512-872-7565 https://callcenterstudio.com/

3.)

Cloud IT Services GmbH Dialfire Dialfire offers you a complete call center solution that is simple and intuitive to use and adapts to your needs. It's completely cloud-based, saving you the hassle of setting up a phone system and installing software. In addition to predictive dialing and call blending of inbound calls, you can create personalized campaigns through an intuitive and easy-to-use interface. Features include automated workflows and full control over the agent screen. You can see the full list of features here: https://www.dialfire.com/info/features

4.)

contactSPACE contactSPACE Dialer software that makes customer contact pain free, so your team aren’t worried about complex technology and can focus on what they do best. Dramatically increase agent productivity using a variety of dialers, combined with AI, leveraging data-driven contact strategies to ensure the right agent is contacting your customers at the right time. Take control, and ensure your team are on-message by designing the perfect agent interface with a drag-n-drop visual WYSWYG editor. Rotate CLIDs, and auto-wrap certain calls to ensure maximum agent productivity and performance. PH: +6188803111 https://www.contactspace.com/

5.)

Megacall Megadialer With Megadialer you will get a customized call center software. With the creation of personalized questions, surveys and sales script you will have the information you need from your customers quickly and efficiently. Improve the performance of your agents with a 100% online contact center, real-time analytics and predictive dialer to optimize the time between one call and another. All rates include: Instant Call Reports On-Demand Recording Call Supervisor Call Layout after Completion Your Own Caller ID Call Monitor Automatic Re-Calls Automatic sending of Mails Incoming Call Management Real-time Activity Panels Call Lists for Agents Different Levels of Administration PH: +34 952 667 511 https://megacall.es/

6.)

PrimoDialler Predictive Dialler A predictive dialler is an outbound call system that automatically dials from a list of telephone numbers. Also known as Power or Auto dialers it will automatically help agents make more calls, generate higher rates of connections, increase conversions, manage voicemail, no-answers and disconnected numbers. We’ve made it easy to get started, we offer packages to best suit your needs and don't tie you into long term contracts. Don't take our word for it take out a no-commitment free trial! PH: +441617102740 https://primodialler.com/predictive-dialler/

 

View more from Abtran

Recent Blog Posts:

Bringing it Back to the Customer in 2017	January 25, 2017 5:00 AM
When it Comes to Delivering Great Service – Change is the Only Constant	August 11, 2016 5:00 AM
‘Service Futures’ in Utilities	May 31, 2016 5:00 AM
Abtran Employee Journeys – Inspired!	April 19, 2016 5:00 AM
Service through the regulatory lense	March 8, 2016 5:00 AM
Putting the Customer at the Centre of Technology Design	February 9, 2016 5:00 AM
Empowering government services with data analytics	January 12, 2016 5:00 AM
Part 2 – Scaling for the delivery of service excellence	December 10, 2015 5:00 AM
Scaling for the delivery of service excellence	November 17, 2015 5:00 AM
Abtran employee journeys – inspired!	October 8, 2015 5:00 AM