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Abtran Employee Journeys – Inspired! - Abtran - ContactCenterWorld.com Blog

Abtran Employee Journeys – Inspired!

In this issue of the Abtran Service Exchange, we share a blog post by Aaron Long. Here, Aaron describes his own Abtran journey from Customer Service Advisor to Social Media Executive and how after ten years of seeing the company grow and expand, the great people culture remains unchanged.

Aaron Long
Social Media Specialist

I began my Abtran journey just over ten years ago, when the company had less than 100 people filling a single site in Curraheen. Many things have changed massively over the last decade. There are now over 2,000 people employed across four sites, in both Cork and Dublin. The portfolio of prestigious clients and range of services has grown and established Abtran as one of the fastest growing business process management (BPM/BPO) providers in the world.

One thing that has not changed at all, since that day in November 2005, when I began my Abtran career, is the vibrant, energetic, people centric environment. I have had the opportunity to work across a spectrum of clients in various roles from Customer Service Advisor to Product Specialist, Administration Specialist to Social Media Executive. Wherever I have wanted to go, Abtran has been there to help me develop, to encourage and nurture that development and to provide me with a platform to further my career.

I last wrote a testimonial for the Abtran website in 2008. Back then my current role did not exist! As a Social Media Executive I am lucky to be part of one of the most exciting and innovative teams in the company. The Digital team is constantly evolving, as customers look to interact across more Digital channels. I am often asked if I now ‘tweet for a living’. While Twitter is certainly a big part of my daily routine, being a Social Media Executive involves so much more. Ten years into my service career I have found myself learning (and embracing) a whole new skillset, from reporting and analytics to outbound content creation. Inspired by this, I recently completed a Certificate in Digital Marketing and Online Strategy and am about to undertake a diploma. Going back to education is something I have aspired to do for many years, and I am so grateful to Abtran for giving me the inspiration and confidence to achieve this goal.

Looking back over the last decade I am thankful to have made wonderful, lifelong friends and to have turned a job into a career. If I have learned one important lesson, it is not to look back, but to look forward. And I will continue to do so on my onward journey with Abtran. I signed off my 2008 testimonial with the following: “Quite simply, it’s a wonderful place to work!” and in that sense, nothing has changed.

To find out more about careers at Abtran, click here.

Source: http://abtran.com/abtran-employee-journeys-inspired-3/

Publish Date: April 19, 2016 5:00 AM


2020 Buyers Guide Speech Technology

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

2.) 
Daisee

Daisee
Daisee builds technology that empowers people to solve problems by making interactions simple and smart so they can have a more significant impact, be more productive and be better at what they do. We believe incremental improvements carry huge potency and provide exponentially greater change for the better.

Genesys customers can now automate risk and quality management using Daisee’s speech and sentiment analytics and remediation workflow software. Daisee helps improve customer experience, ensure regulatory compliance, identify missed commercial opportunities & training requirements as well as provide valuable insights back to the business directly from the frontline – the true voice-of-...
(read more)
PH: +61404697151

3.) 
Eckoh

EckohASSIST
Advanced speech recognition and natural language expertise that routes callers by simply asking ‘how can I help you?’. It allows customers to use their own words to ask for what they want and steers them to the right place.

Menus are eliminated altogether and contact centres can use a single inbound telephone number.
PH: 01442 458300

4.) 
MattsenKumar LLC

SmartSpeech
SmartSpeech – The Best In Class Speech Analytics Software

An all-inclusive speech analytics application that enables you to visualize your audio using state-of-the-art speech recognition, transcription, and text analytics technologies.
PH: +91 99026 10044

5.) 
Voci Technologies Incorporated

V-Blaze Speech to Text
Our GPU-accelerated, AI-based technology enables you to deliver greater insights to the contact center by transcribing audio into analyzable text.

- Transcribe large volumes of recorded audio quickly
- Integrate transcripts with your analytics or business intelligence platform
- Reduce your hardware footprint and minimize total cost of ownership
PH: 412-621-9310

6.) 
Voxjar

Voxjar
Voxjar is your one-stop-shop for driving better phone calls with your customers. We're a modern Conversation Analytics and Call Coaching Platform.

- Custom Charts and Dashboards give you the freedom to analyze calls from the highest level down to the details of each conversation.

- AI-Powered Speech Analytics transcribes, searches, and analyzes your reps' phone conversations, at scale.

- Quality Assurance and Call Coaching tools let you evaluate and improve agent performance with a human touch.

- Long term recording storage for historical analysis


All of these together provide the holistic, easy-to-use software that you need to manage a modern call team and create better con...
(read more)
 



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