Abtran employee journeys – inspired! - Abtran - ContactCenterWorld.com Blog
Some weeks back, we shared a blog on Abtran’s ‘Inspire’ Learning & Development Programme. We talked about how ‘Inspire’ is helping our people to grow and develop and to prepare them for leadership roles.
We’ve had some great success stories emerge from ‘Inspire’ so we thought we’d share some of these with you over the coming weeks as part of an Abtran ‘People Journey’ Series. This week we talk to Brendan Stapleton from Abtran’s Finance Department.
Having studied Accounting in college, Brendan’s ambition has always been to work in Finance.
Upon joining Abtran, Brendan initially worked as a Customer Service Advisor. After several months, he was transferred to a back office role where he particularly enjoyed the financial dynamic of his role within adjudication and application processing. From the very get-go, Brendan was proactive. He regularly made suggestions and his Team Leader listened and took these on board. He underwent the required accreditation exams to progress within the Operation and completed these as quickly as possible.
And, what was Brendan’s goal? To become a Team Leader or to get back into a more dedicated finance & accounting role. Brendan’s Team Leader encouraged him to apply for the Inspire Programme. Brendan’s application was successful. Throughout the four month programme, he was armed with People Management and Communication skills. Within the Operation, he was mentored and given more autonomy. With more responsibility came a better understanding around how back office processes worked. For Brendan, this meant the delivery of better performance and better results.
Before graduating from the Inspire Programme in August, Brendan applied for and was successful in being promoted to an Accounts role in Abtran’s Finance Department.
“To get ahead at Abtran, you need to work hard and show what you can do. For me, the ‘Inspire’ Programme gave me the confidence and communication skills to go for what I wanted. Just under two years since joining Abtran, I have arrived at where I wanted to be.”
Brendan is from Araglen in North Cork. He lives in Ballincollig with his wife, Travice and their three children, Mark, 8, Niamh, 5 and Stephanie, 2. In his spare time, Brendan enjoys playing sports and gardening.
About Abtran’s Inspire Programme:
‘Inspire’ is part of a suite of Management Development Programmes at Abtran. The four month programme is designed for people aspiring to be leaders and covers a range of learning opportunities, both classroom and ‘on the job’.
Inspire has been very successful with 75% of participants achieving promotions internally. There were 118 applications for the last programme. We’re delighted to be offering our fourth programme (2nd this year) starting in November 2015.
Publish Date: October 8, 2015 5:00 AM
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