Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK

THE NEXT EVENT STARTS IN: 1 DAY - REGISTER NOW -

Upcoming Events

CUSTOMER EXPERIENCE BEST PRACTICES

HOME AGENT TECH & ENVIRONMENTS

CUSTOMER LOYALTY

ARTIFICIAL INTELLIGENCE AND TECH SOLUTIONS

WORKFORCE MANAGEMENT

Abtran employee journeys – inspired! - Abtran - ContactCenterWorld.com Blog

Abtran employee journeys – inspired!

Some weeks back, we shared a blog on Abtran’s ‘Inspire’ Learning & Development Programme. We talked about how ‘Inspire’ is helping our people to grow and develop and to prepare them for leadership roles.

We’ve had some great success stories emerge from ‘Inspire’ so we thought we’d share some of these with you over the coming weeks as part of an Abtran ‘People Journey’ Series. This week we talk to Brendan Stapleton from Abtran’s Finance Department.

Having studied Accounting in college, Brendan’s ambition has always been to work in Finance.

Upon joining Abtran, Brendan initially worked as a Customer Service Advisor. After several months, he was transferred to a back office role where he particularly enjoyed the financial dynamic of his role within adjudication and application processing. From the very get-go, Brendan was proactive. He regularly made suggestions and his Team Leader listened and took these on board. He underwent the required accreditation exams to progress within the Operation and completed these as quickly as possible.

And, what was Brendan’s goal? To become a Team Leader or to get back into a more dedicated finance & accounting role. Brendan’s Team Leader encouraged him to apply for the Inspire Programme. Brendan’s application was successful. Throughout the four month programme, he was armed with People Management and Communication skills. Within the Operation, he was mentored and given more autonomy. With more responsibility came a better understanding around how back office processes worked. For Brendan, this meant the delivery of better performance and better results.

Before graduating from the Inspire Programme in August, Brendan applied for and was successful in being promoted to an Accounts role in Abtran’s Finance Department.

“To get ahead at Abtran, you need to work hard and show what you can do. For me, the ‘Inspire’ Programme gave me the confidence and communication skills to go for what I wanted. Just under two years since joining Abtran, I have arrived at where I wanted to be.”

Brendan is from Araglen in North Cork. He lives in Ballincollig with his wife, Travice and their three children, Mark, 8, Niamh, 5 and Stephanie, 2. In his spare time, Brendan enjoys playing sports and gardening.

About Abtran’s Inspire Programme:

‘Inspire’ is part of a suite of Management Development Programmes at Abtran. The four month programme is designed for people aspiring to be leaders and covers a range of learning opportunities, both classroom and ‘on the job’.

Inspire has been very successful with 75% of participants achieving promotions internally. There were 118 applications for the last programme. We’re delighted to be offering our fourth programme (2nd this year) starting in November 2015.

Source: http://abtran.com/abtran-employee-journeys-inspired/

Publish Date: October 8, 2015 5:00 AM


2020 Buyers Guide Recruitment Products/Services

 
1.) 
MainTrax

HireTrax
HireTrax, MainTrax's standalone pre-hire virtual interviewing solution, automatically analyzes the behavioral characteristics found in each candidate's VOICE to help you select reps better suited for the specific job at hand. After all, agents speak with your customers for hours each day so it's vital they possess the behavioral characteristics and personality traits necessary to be successful. By picking those with tendencies of empathy and positive behavioral traits, you'll have a higher caliber of candidates who will perform better on the job and stay.
PH: 612-817-4090

2.) 
Orion Learning Services Inc.

Assessments for Recruitment, Talent Management, Succession Planning
Looking for assessment tools to help you recruit faster, better and more accurately?

Orion Learning offers a full suite of assessment tools designed to target and report on candidate potential. Our tools are used for recruitment, talent management, succession planning and coaching/mentoring. All of the tools are delivered online and the reports are available online and will provide you with an amazing view of the candidate/individual's potential, interview questions, coaching/mentoring steps and much more.

If you're looking to find the candidate/individual with the highest potential, call Orion today!
PH: 1-416-992-5158

3.) 
TactiCall Recruitment Services

TactiCall Recruitment Services
Permanent Placement
Temporary / Labour Hire / Contingent and Contract Hire
Recruitment Consulting Services
Assessment Centre Design and Facilitation
PH: 07 3831 6333
 



View more from Abtran

Recent Blog Posts:
Bringing it Back to the Customer in 2017January 25, 2017 5:00 AM
When it Comes to Delivering Great Service – Change is the Only ConstantAugust 11, 2016 5:00 AM
‘Service Futures’ in UtilitiesMay 31, 2016 5:00 AM
Abtran Employee Journeys – Inspired!April 19, 2016 5:00 AM
Service through the regulatory lenseMarch 8, 2016 5:00 AM
Putting the Customer at the Centre of Technology DesignFebruary 9, 2016 5:00 AM
Empowering government services with data analyticsJanuary 12, 2016 5:00 AM
Part 2 – Scaling for the delivery of service excellenceDecember 10, 2015 5:00 AM
Scaling for the delivery of service excellenceNovember 17, 2015 5:00 AM
Abtran employee journeys – inspired!October 8, 2015 5:00 AM

Survey - Online Event

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =