Next Generation Customer Experience Learnings - Altivon - ContactCenterWorld.com Blog
Aristotle observed more than 2 millennia ago that ‘we learn by doing’. In that spirit, Altivon is hosting a series of learning events in early December. These web-based sessions focus on transferring the learnings from two Contact Center implementations in two very different industries. If you have any interest in best practices and overcoming the challenges encountered during complex projects, be sure to attend at least one session.
The first session, December 2, will focus on a contact center implementation at AAA. Learn about project decision drivers and process as well as the overall solution architecture. Then delve into the specifics of the implementation including challenges encountered during the project. Gain insight into how the project is expected to improve customer experience, reduce agent headcount via virtualization and reduce operational cost by simplifying infrastructure and eliminating multiple points of integration. Register now.
The second session, December 3, will detail a Blue Cross Blue Shield contact center project. This session will include an overview of decision drivers, process and deployment followed by an in-depth discussion of the implementation itself. The featured speaker was directly involved in the project, which was aimed at improving member service/experience, transitioning from call center to contact center and cost savings through simplified infrastructure. Register now to gain clear insights on project implementation.
Both sessions will also include a quick review of trends to watch in 2016. A lot is going on in contact center technology and best practices. Don’t miss this chance to learn from others who learned by doing!
Publish Date: November 10, 2015 5:00 AM
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Gamification consultancy and services / products, focused in the call center / contact center / bpo industry.
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