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Upcoming Events


How To Enter the 2020 Members' Choice Awards - For Vendors




Impact of Artificial Intelligence on Customer Experience: Utilities Industry Round Table - Altivon - Blog

Impact of Artificial Intelligence on Customer Experience: Utilities Industry Round Table

Artificial Intelligence (AI) is the next wave of the customer experience revolution. The first waves took time, as customers invested in Internet access and mobile devices. This wave is moving fast, because there are no more barriers to adoption from the customer’s perspective. Now the expectation is that every interaction will be like the best interactions they’ve already had with Amazon, Netflix and Google.

Utilities have a great opportunity to leverage artificial intelligence throughout their businesses. Quick wins include usage analysis to help customers cut their bills, and predictive analytics for proactive notifications of potential overages and outages.

Join us for a lively round table discussion of artificial intelligence and customer experience in the Utility industry. Representatives from Idaho Power and Consolidated Edison share the virtual stage with Genesys Gold Partner Altivon.

During this webinar you will learn about:

  • Blended AI and the continuous conversation
  • Hyper-personalization
  • Discovering behavior patterns in massive data
  • Siri, Alexa and Cortana as your virtual agent
  • Proactive intelligent notifications
  • Predictive analytics
  • Preserving knowledge through the big shift change
  • Real-time virtual supervisor for agent oversight and support

Register Now!


Publish Date: March 9, 2020 5:00 AM

2020 Buyers Guide Visual Communications


Co-Browsing Integration
Co-Browsing is the practice of web-browsing where two or more people are navigating through a website on the internet. Software designed to allow Co-Browsing focuses on providing a smooth experience as two or more users use their devices to browse your website. In other words, your customer can permit the agent to have partial access to his/ her screen in real-time.

View more from Altivon

Recent Blog Posts:
Idaho Power Rated #1 in Energy Industry Benchmark of Contact Center IVR SystemsJuly 27, 2020 5:00 AM
Remote Work is WorkingJune 13, 2020 5:00 AM
Impact of Artificial Intelligence on Customer Experience: Utilities Industry Round TableMarch 9, 2020 5:00 AM
Driving Contact Center Change: Chatbots, OmniChannel, CloudMarch 20, 2018 5:00 AM
Preparing Your Contact Center for 2018October 11, 2017 5:00 AM
Digital Transformation, Healthcare and the Contact CenterSeptember 28, 2017 5:00 AM
Hidden Ways Contact Centers Shape CXJuly 31, 2017 5:00 AM
TCPA 2017: Key Issues and Proactive Steps for Contact CentersNovember 15, 2016 5:00 AM
Self-Service Success: Convenienct, Fast, Friction-lessAugust 29, 2016 5:00 AM
Nine Characteristics of a Modern Cloud ArchitectureApril 6, 2016 5:00 AM
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