Top Reasons Companies are Embracing Cloud Phone Systems - Altus UC - ContactCenterWorld.com Blog
Top Six Reasons Companies are Moving Communications to the Cloud
Over the past three years the adoption of cloud-based phone systems has really accelerated. Multiple industry analysts predict the market to continue adopting these cloud VoIP solutions at a rapid pace, displacing legacy premise-based phone systems. This evolution is taking place across the market, with SMB, mid-size, and enterprise companies all adopting cloud communications. Gartner, Infonetics, and others are predicting market growth of 20%+ annually over the next five years.
What’s driving this shift? Could hosted unified communications be a fit for your company? Here are the top six reasons why other companies are making the switch…
Affordability + No Cap Ex
The last thing you want to do is spend thousands of dollars on a new phone system, only to turn around and be forced to purchase software assurance or enter into expensive maintenance contracts just to ensure that your brand-new system keeps working. With cloud phone systems, there is no up-front cost, only an affordable monthly fee with free software upgrades and all local and long-distance included. Not only is the cost of the system spread over time, but most businesses realize savings in excess of 30% compared to the total cost of ownership associated with premise-based PBX systems.
Dispersed Offices + Remote Workers
For years companies have struggled with how to incorporate remote offices and dispersed workforces into the corporate communications ecosystem, often ending up with multiple premise-based systems and no interoperability between locations. Cloud-based phone systems eliminate all of this hassle, seamlessly connecting multiple locations and remote workers into the same communications ecosystem. Call transferring, conferencing, and four-digit dialing are immediately available to all.
Mobility + BYOD
More and more employees are utilizing their own cell phones and tablets in the business environment, and companies are looking for ways to integrate these end-points with their communications infrastructure. Cloud based phone systems make each of these devices an endpoint.
Features + Functionality
Even if you’re jaded about technology, once you see all of the advanced features and functionality that are available from a cloud-based phone system, you’ll be seriously impressed by the impact it can have on your business. From computer softphones and mobility clients to video calling and web collaboration, the full impact of unified communications is at your fingertips the moment you decide to deploy a cloud solution.
Flexibility + Reduced IT Burden
Unlike the traditional phone systems that sit in a dark closet, hosted VoIP requires virtually no IT support or training to administer. You can quickly add users, enable features, or reassign stations – all through a simple web interface. The simplicity of the system and unlimited support from the service provider both reduce the burden placed on your IT staff trouble-shooting phone issues and getting your team up and running.
Business Continuity + Disaster Recovery
Lost calls and service interruptions result in missed revenue opportunities, damaged customer relationships, and unforeseen expenses. Cloud based communications offer inherent business continuity advantages compared with their premise based counterparts. Even if your company experiences a network or power outage at your business or office, all of the calls will be seamlessly rerouted to another device or location. Never miss a call and keep your business on the go.
Publish Date: January 11, 2016 5:00 AM
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