Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used




Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used


This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties


Upcoming Events


How To Enter the 2020 Members' Choice Awards - For Vendors




4 Key Benefits to Call Recording - Ambs Call Center - Blog

4 Key Benefits to Call Recording

Some telephone answering services record all the calls they answer. Other don't. Does it really matter? Why should you care?

Here are four reasons why professional telephone answering services record their calls. Make sure your answering service is one that does.

1. A Dispute Resolution Source

Having a recording of a phone conversation is key to resolving conflicts. Disputes can occur over what people said and when they said it. Recordings also reveal things people failed to say. Our memories at times prove incomplete. But a recording provides an accurate record of the communication. Most conflicts over communication issues are immediately resolved after listening to a call’s recording.

Answering services that have confidence in the quality of their service record their calls. Furthermore they are open to share the recording if a question arises. If you have nothing to hide, there is no reason not to record calls.

2. A Verification Method

What if you need to double-check a phone number, confirm an email address, or verify credit card information? A voice recording of the call makes this easy to do. Imagine having a voice backup just in case there is a question about a typed message. Most all messages an answering service takes are completely accurate. But knowing there is a way to verify information is a nice assurance.

3. A Legal Resource

No one wants to be sued. If a lawsuit happens and a phone call looms as a critical element in the case, what a relief it is to have access to a complete recording of the call. Without a tangible record it becomes an issue of one person’s word against another. No one knows who a jury will believe, but a clear recording of the transaction removes all doubt.

4. A Quality Assurance Tool

A side benefit of call recording is quality assurance. This is why leading answering services install software to record calls. They also add servers to store messages as a means to assess the quality of their staff. Every answering service thinks they provide quality service and claim that they do. But, those who are serious about quality record all their calls. Then each week they check a random sample of the recordings. This is to ensure their staff continues to meet their high quality standards.

An answering service without call recording capability can’t make this claim.

Digital Convenience

Modern call-recording systems are 100 percent digital. This means it’s easy to record calls, store the results, attach metadata, and share files. This way it’s easy to log in and listen or attach a call recording to an email message and send it anywhere in the world within seconds.

Call recording is a given at leading telephone answering services. If you want the best for your business, pick an answering service that records all their calls.


Publish Date: March 24, 2016 5:00 AM

2020 Buyers Guide Automated Call Distributors

Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

View more from Ambs Call Center

Recent Blog Posts:
Can Your Answering Service Provide These Medical Call Center Services?December 11, 2016 5:00 AM
4 Reasons to Use an Answering Service for ElectriciansNovember 28, 2016 5:00 AM
What Does a Virtual Receptionist Do?November 15, 2016 5:00 AM
Call Recording Essentials You Should KnowOctober 29, 2016 5:00 AM
6 Reasons to Use a Property Management Answering ServiceOctober 20, 2016 5:00 AM
What is a Virtual Receptionist?October 11, 2016 5:00 AM
4 Tips for Setting up a HVAC Answering ServiceSeptember 29, 2016 5:00 AM
6 Technology Tools Your Medical Answering Service Should ProvideSeptember 20, 2016 5:00 AM
Four Key Traits to Look for in a Telephone Answering ServiceSeptember 15, 2016 5:00 AM
Established vs. Start-Up, Which Answering Service is Right for You?September 12, 2016 5:00 AM
Submit Event

Upcoming Events

15th annual Best Practice Conference - this is the contact center world's most highly rated event - a whopping 100% of delegates say they would recommend it!

100's of best practice tips and ideas from contact center professionals Read More...

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =