As a HVAC contractor, using a telephone answering service is a great option for you to consider. Having a live person (actually an entire team) to answer your phones when you need them 24/7 is never a bad thing. It's the ultimate in customer service and gives you a leg up on the competition.
Common service that HVAC Answering Services provide:
For the best experience, follow these 4 tips when setting up HVAC answering service.
Using a call center that has experience with working with other HVAC companies is your best bet. The best telephone answering services will be able to share their documented proven process.
It explains the set-up process, what happens when service begins and what to expect day to day. You should also be able to get their advice on what best practices others in your industry are using.
It might be tempting use the telephone answering service right away. Especially if you’re shorthanded. Fight the urge to do this! You’ll be glad that you did. Make sure your expectations are clear for each type of call you expect to receive. This will help the call center provide the best level of customer service to your callers.
This is where using a call center that provides HVAC answering services pays dividends. Most will have a template that can be used and then adjusted to your specific needs and instruction. This can make set-up a breeze while ensuring that you’ll receive excellent customer service.
Always think about the caller's experience. The telephone answering service becomes an extension of your business. There are many ways to wow your customers with a HVAC answering service. From how the phone is answered, to already knowing the caller’s name because the caller ID brought up their name on the screen.
Here are some ways the right answering service can provide a personal touch:
The answering service and your staff need to be in sync. Make sure that your front office staff and technicians know how work with the service that you select. They should know how to update on-call schedules and how to check-in to clear service calls. Most services offer online options for both of these.
Pro Tip: Create a contact for the HVAC Answering Service that has their check-in line. Text it to your service technicians so they will know who is calling or can easily reach the service if needed.
Publish Date: September 29, 2016 5:00 AM
|1.)||All Ears Ltd|
Freemate headsets, and sanitary solutions for headsets
Freemate headsets available, corded and wireless for telephony and USB. 3 year warranty compatible with all model phones. We supply accessories from downleads, USB leads, ear cushions, leatherettes and we service call centre headsets, these are sanitised and repaired or serviced as required.
We supply the corporate environment, Government departments, security, medical and professional offices and meet the needs of many of New Zealand's SOHO market.
We can even develop and create one-off solutions for those with mobility or disability limitations opening up a world of freedom in communications. And we like to have fun on the journey.
Smith Corona Headsets
3 year warranty compatible with all model phones. Accessories also available. Cords, earpads, etc all factory direct pricing
Since 1998 Headsets123 has been supplying Call Center Grade corded phone headsets, wireless headsets, headset telephones and a wide range of headset accessories to accommodate Medical, Insurance, Financial offices and large Call Centers environments offering you value, comfort, flexibility and increased productivity in your day to day business.
Our offices are located just outside of Seattle, WA. We hope you enjoy our wide range of headsets and accessories.
Jabra is a leader in engineering communications and sound solutions – innovating to empower both consumers and businesses. We are committed to letting people hear more, do more, and be more than they ever thought possible. Through sound and video, we help transform lives. Jabra engineering excellence leads the way, building on 150 years of pioneering work. This allows us to create integrated headsets and communications tools that help professionals work more productively; wireless headphones and earbuds that let consumers better enjoy calls, music, and media; and pioneering video conferencing solutions, enabling seamless collaboration between distributed teams. Jabra employs approx. 1,400 people worldwide
Based in Dorset, England, JPL designs and manufactures innovative professional telecom headsets. We have a wide range of professional telecom and call centre use headsets in wired, wireless DECT and Bluetooth styles.
Making sure that your customer’s voice can be heard is vital. JPL Telecom ensures that your customer’s experience is first-class. All headsets have our Surround Shield™ noise cancellation to make certain your customer only hears what you want them to hear. Comfortable and attractively designed headsets are built to withstand the constant use in any call centre environment.
Our aim is to continuously improve customer choice, offering a fair price and value to our resellers and end users.
|7.)||Unicom Services Ltd.|
Contact center headsets and conference solutions
Unicom Services Ltd. is a distributor of professional headsets and communication solutions for all possible applications.
Products and Services:
* Headsets for contact center, office, small office and home, mobile phones, computer headsets and adapters.
* Conference systems - audio video terminals, personal and group multipoint conferences.
* Telecom Products - office wired and wireless phones, dect systems, softphones.
* Video conference software for contact centers and offices.
* Unified Communication Solution.
|8.)||Xiamen Mairdi Electronic Technology Co., Ltd|
Call Center Headsets
Mairdi is a professional call center headsets maker in China. We've designed, produced and exported professional communication headsets for 16 years. Our headsets were exported to over 120 countires in the world.
Our headsets are widely compatible with nearly all IP Phones, desk phones, PC and mobiles. They are all noise cancelling and with built-in hearing protection technology. Our headset accessories are Plantronics or Jabra compatible. All the headsets and accessories are CE,FCC, RoHS certificated.
|Can Your Answering Service Provide These Medical Call Center Services?||December 11, 2016 5:00 AM|
|4 Reasons to Use an Answering Service for Electricians||November 28, 2016 5:00 AM|
|What Does a Virtual Receptionist Do?||November 15, 2016 5:00 AM|
|Call Recording Essentials You Should Know||October 29, 2016 5:00 AM|
|6 Reasons to Use a Property Management Answering Service||October 20, 2016 5:00 AM|
|What is a Virtual Receptionist?||October 11, 2016 5:00 AM|
|4 Tips for Setting up a HVAC Answering Service||September 29, 2016 5:00 AM|
|6 Technology Tools Your Medical Answering Service Should Provide||September 20, 2016 5:00 AM|
|Four Key Traits to Look for in a Telephone Answering Service||September 15, 2016 5:00 AM|
|Established vs. Start-Up, Which Answering Service is Right for You?||September 12, 2016 5:00 AM|