Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used




Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used


This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties



Upcoming Events







Here are some suggested Connections for you! - Log in to start networking.

4 Tips for Setting up a HVAC Answering Service - Ambs Call Center - Blog

4 Tips for Setting up a HVAC Answering Service

As a HVAC contractor, using a telephone answering service is a great option for you to consider. Having a live person (actually an entire team) to answer your phones when you need them 24/7 is never a bad thing. It's the ultimate in customer service and gives you a leg up on the competition.   

Common service that HVAC Answering Services provide:

  • Sales leads capture
  • Service call dispatching
  • Appointment scheduling

For the best experience, follow these 4 tips when setting up HVAC answering service.  

1. Look for an Answering Service That Has a Proven Process

Using a call center that has experience with working with other HVAC companies is your best bet. The best telephone answering services will be able to share their documented proven process.

It explains the set-up process, what happens when service begins and what to expect day to day.   You should also be able to get their advice on what best practices others in your industry are using. 

2. Make Sure Your Instructions Are Clear

It might be tempting use the telephone answering service right away. Especially if you’re shorthanded. Fight the urge to do this! You’ll be glad that you did. Make sure your expectations are clear for each type of call you expect to receive. This will help the call center provide the best level of customer service to your callers.

This is where using a call center that provides HVAC answering services pays dividends. Most will have a template that can be used and then adjusted to your specific needs and instruction. This can make set-up a breeze while ensuring that you’ll receive excellent customer service.

3. Put Yourself in the Customer’s Shoes

Always think about the caller's experience. The telephone answering service becomes an extension of your business. There are many ways to wow your customers with a HVAC answering service. From how the phone is answered, to already knowing the caller’s name because the caller ID brought up their name on the screen.

Here are some ways the right answering service can provide a personal touch:

  • Have the phone answered in your company’s name the same way they are familiar with during hours.
  • Make sure the telephone answering service can automatically look up customer information by caller ID match or by name. The caller feels appreciated that you know who they are and are more likely to stay loyal to your business.
  • Gather just the information that you need to handle the call. Many customers, especially those without heat or air, are frustrated when asked too many questions. A good example of this would be asking for an email address or billing address. 
  • If a first time caller, ask the person “how did you hear about us?”. If they were referred by another customer send the customers a thank you for referring business your way.
  • Offering a reassuring ending to the call. Making sure the customer understands what will happen next puts them at ease. Example: “Mr. Smith, I will be dispatching our maintenance technician Tom who will be in touch with you in the next few minutes. Thank you for using ACME Air.”

4. Make Sure Your Team Is up to Speed

The answering service and your staff need to be in sync. Make sure that your front office staff and technicians know how work with the service that you select. They should know how to update on-call schedules and how to check-in to clear service calls. Most services offer online options for both of these.

Pro Tip: Create a contact for the HVAC Answering Service that has their check-in line. Text it to your service technicians so they will know who is calling or can easily reach the service if needed.


Publish Date: September 29, 2016 5:00 AM

2021 Buyers Guide Headsets

All Ears Ltd

Freemate headsets, and sanitary solutions for headsets
Freemate headsets available, corded and wireless for telephony and USB. 3 year warranty compatible with all model phones. We supply accessories from downleads, USB leads, ear cushions, leatherettes and we service call centre headsets, these are sanitised and repaired or serviced as required.

We supply the corporate environment, Government departments, security, medical and professional offices and meet the needs of many of New Zealand's SOHO market.

We can even develop and create one-off solutions for those with mobility or disability limitations opening up a world of freedom in communications. And we like to have fun on the journey.

Comfort Telecommunications

Smith Corona Headsets
3 year warranty compatible with all model phones. Accessories also available. Cords, earpads, etc all factory direct pricing




Since 1998 Headsets123 has been supplying Call Center Grade corded phone headsets, wireless headsets, headset telephones and a wide range of headset accessories to accommodate Medical, Insurance, Financial offices and large Call Centers environments offering you value, comfort, flexibility and increased productivity in your day to day business.

Our offices are located just outside of Seattle, WA. We hope you enjoy our wide range of headsets and accessories.


Jabra is a leader in engineering communications and sound solutions – innovating to empower both consumers and businesses. We are committed to letting people hear more, do more, and be more than they ever thought possible. Through sound and video, we help transform lives. Jabra engineering excellence leads the way, building on 150 years of pioneering work. This allows us to create integrated headsets and communications tools that help professionals work more productively; wireless headphones and earbuds that let consumers better enjoy calls, music, and media; and pioneering video conferencing solutions, enabling seamless collaboration between distributed teams. Jabra employs approx. 1,400 people worldwide

JPL Telecom

Based in Dorset, England, JPL designs and manufactures innovative professional telecom headsets. We have a wide range of professional telecom and call centre use headsets in wired, wireless DECT and Bluetooth styles.

Making sure that your customer’s voice can be heard is vital. JPL Telecom ensures that your customer’s experience is first-class. All headsets have our Surround Shield™ noise cancellation to make certain your customer only hears what you want them to hear. Comfortable and attractively designed headsets are built to withstand the constant use in any call centre environment.

Our aim is to continuously improve customer choice, offering a fair price and value to our resellers and end users.

Unicom Services Ltd.

Contact center headsets and conference solutions
Unicom Services Ltd. is a distributor of professional headsets and communication solutions for all possible applications.

Products and Services:
* Headsets for contact center, office, small office and home, mobile phones, computer headsets and adapters.

* Conference systems - audio video terminals, personal and group multipoint conferences.

* Telecom Products - office wired and wireless phones, dect systems, softphones.

* Video conference software for contact centers and offices.

* Unified Communication Solution.

Xiamen Mairdi Electronic Technology Co., Ltd

Call Center Headsets
Mairdi is a professional call center headsets maker in China. We've designed, produced and exported professional communication headsets for 16 years. Our headsets were exported to over 120 countires in the world.
Our headsets are widely compatible with nearly all IP Phones, desk phones, PC and mobiles. They are all noise cancelling and with built-in hearing protection technology. Our headset accessories are Plantronics or Jabra compatible. All the headsets and accessories are CE,FCC, RoHS certificated.

View more from Ambs Call Center

Recent Blog Posts:
Can Your Answering Service Provide These Medical Call Center Services?December 11, 2016 5:00 AM
4 Reasons to Use an Answering Service for ElectriciansNovember 28, 2016 5:00 AM
What Does a Virtual Receptionist Do?November 15, 2016 5:00 AM
Call Recording Essentials You Should KnowOctober 29, 2016 5:00 AM
6 Reasons to Use a Property Management Answering ServiceOctober 20, 2016 5:00 AM
What is a Virtual Receptionist?October 11, 2016 5:00 AM
4 Tips for Setting up a HVAC Answering ServiceSeptember 29, 2016 5:00 AM
6 Technology Tools Your Medical Answering Service Should ProvideSeptember 20, 2016 5:00 AM
Four Key Traits to Look for in a Telephone Answering ServiceSeptember 15, 2016 5:00 AM
Established vs. Start-Up, Which Answering Service is Right for You?September 12, 2016 5:00 AM

New 2021 Membership

About us - in 60 seconds!

Submit Event

Upcoming Events

The place where the world's best meet and share their best practices!

A place for professionals to learn the latest and greatest strategies and ideas and to connect with the elite in the industry. 

This is the highest rated industry event with ... Read More...

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed = True
session blnCompletedAwardInterestPopup = False
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =