Ambs Call Center was just awarded the 2016 ATSI Award of Excellence for answering service quality. It marks the 6th consecutive year that our team has earned the award. We couldn't prouder of the team of dedicated people that made it happen!
“Winning the ATSI Award of Excellence for a sixth consecutive year demonstrates the true commitment to excellence that AMBS has. I am proud of the entire staff for our continued dedication to providing the highest level of service to our clients.”
-Cedric Roney, Quality Evaluator for Ambs Call Center
The Award is presented annually by the Association of TeleServices International (ATSI). ATSI is the industry trade association for call centers across North America and the United Kingdom. This year, the award was presented at the 2016 ATSI annual conference in Tampa, Florida.
The ATSI award of excellence program is a secret shopper program for call centers. Independent ATSI judges evaluate telephone answering services and call centers over a six-month period.
The scoring criteria includes courtesy, response time, accuracy and service to their clients.
If a company scores 80% or better in all categories, they are presented with the coveted Award of Excellence. The program is now in its 26th year.
Ambs Call Center was established in 1934 and has grown to become a provider of the latest telecommunications technologies to a wide range of industries throughout the nation. With locations in Jackson, MI Grand Rapids, MI, and Tampa, FL, Ambs Call Center helps businesses become more efficient and profitable with its 24-hour call center services.
Publish Date: June 27, 2016 5:00 AM
Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot.
A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.
CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.
ChatGuard makes payments in Chat PCI DSS compliant and...
PH: 01442 458300
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