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4 Reasons to Use an Answering Service for Electricians - Ambs Call Center - ContactCenterWorld.com Blog

4 Reasons to Use an Answering Service for Electricians

Whether you are a single electrician working to make a living, a small-sized firm bidding for more work, or a growing contractor set to lead your market, you must constantly balance three things: do the work, respond to existing accounts, and secure new business.But you can only do one at a time, so you need help. Regardless of the size of your staff or if you have no staff, an answering service for electricians can help you juggle these various needs while you’re out making things happen.

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1. Dispatch Emergencies

Providing service coverage for contract customers, large accounts, and emergency needs is an essential part of your electrical contracting business.

However, it doesn’t make sense to staff your office around the clock just to answer phone calls. Yet automated technology falls short of their promise of a no-hassle solution.

Your answering service can take these calls for you. They can screen calls, separating true emergencies from issues that can wait until normal business hours from non-service requests.

The results are satisfied customers, happier staff, and less harried management.

2. Handle Routine Calls

No one wants to answer a routine phone call in the middle of a job or while trying to complete an important quote or respond to a bid request. Yet routine calls do come in, and for the long-term sake of your business you can’t ignore them.

Your answering service can handle many of these calls for you. They can answer commonly asked questions so that you don’t need to call people back.

Examples might include your service rates, availability, hiring status, mailing address, email, and so forth. While these calls are important to the caller, they usually aren’t worth you being interrupted.

Your answering service can handle this burden for you.

3. Provide Fast Response to Contract Accounts

Large businesses have contracts with you to handle their ongoing electrical needs on an expedited basis.

They pay for a fast response, and you strive to provide it.

An answering service for electricians is the critical link that allows you to do so.

Don’t let a call from your largest customer be displaced by a much less important service need or routine phone call.

Your answering service can rush your response for your premium accounts to keep them happy and served well.

4. Help Turn Prospects into Customers

Prospective customers represent new business. Ignoring them now puts your future at risk, so you must handle them appropriately.

Even so, it’s hard to respond in a timely manner along with attending to all of the other demands on your packed schedule.

Your answering service can provide prospects with basic rates, gather essential information, and even schedule appointments for your salesperson.

With an answering service, you can be well on your way to winning a new account before your competition even responds.

Source: http://blog.ambscallcenter.com/4-ways-answering-service-for-electricians

Publish Date: November 28, 2016 5:00 AM


2020 Buyers Guide Business Continuity

 
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CallGuard Remote
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.

CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS.

This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.
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The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
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VADS provides a business continuity plan by providing full outsource services and manage services. we've provided this to several clients. You can contact us for a detailed study case.
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