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4 Reasons to Use an Answering Service for Electricians - Ambs Call Center - ContactCenterWorld.com Blog

4 Reasons to Use an Answering Service for Electricians

Whether you are a single electrician working to make a living, a small-sized firm bidding for more work, or a growing contractor set to lead your market, you must constantly balance three things: do the work, respond to existing accounts, and secure new business.But you can only do one at a time, so you need help. Regardless of the size of your staff or if you have no staff, an answering service for electricians can help you juggle these various needs while you’re out making things happen.

Get Information and Pricing >>

1. Dispatch Emergencies

Providing service coverage for contract customers, large accounts, and emergency needs is an essential part of your electrical contracting business.

However, it doesn’t make sense to staff your office around the clock just to answer phone calls. Yet automated technology falls short of their promise of a no-hassle solution.

Your answering service can take these calls for you. They can screen calls, separating true emergencies from issues that can wait until normal business hours from non-service requests.

The results are satisfied customers, happier staff, and less harried management.

2. Handle Routine Calls

No one wants to answer a routine phone call in the middle of a job or while trying to complete an important quote or respond to a bid request. Yet routine calls do come in, and for the long-term sake of your business you can’t ignore them.

Your answering service can handle many of these calls for you. They can answer commonly asked questions so that you don’t need to call people back.

Examples might include your service rates, availability, hiring status, mailing address, email, and so forth. While these calls are important to the caller, they usually aren’t worth you being interrupted.

Your answering service can handle this burden for you.

3. Provide Fast Response to Contract Accounts

Large businesses have contracts with you to handle their ongoing electrical needs on an expedited basis.

They pay for a fast response, and you strive to provide it.

An answering service for electricians is the critical link that allows you to do so.

Don’t let a call from your largest customer be displaced by a much less important service need or routine phone call.

Your answering service can rush your response for your premium accounts to keep them happy and served well.

4. Help Turn Prospects into Customers

Prospective customers represent new business. Ignoring them now puts your future at risk, so you must handle them appropriately.

Even so, it’s hard to respond in a timely manner along with attending to all of the other demands on your packed schedule.

Your answering service can provide prospects with basic rates, gather essential information, and even schedule appointments for your salesperson.

With an answering service, you can be well on your way to winning a new account before your competition even responds.

Source: http://blog.ambscallcenter.com/4-ways-answering-service-for-electricians

Publish Date: November 28, 2016 5:00 AM


2021 Buyers Guide Recording

 
1.) 
ASC

ASC Recording Insights and neo
ASC Recording Insights guarantees legally compliant recording and analysis of all communication channels in Microsoft Teams - including audio calls (internal and external calls), chat conversations and video meetings.

neo Recording, QM & Analytics address all enterprises with recording needs, especially contact centers. The content of communication becomes accessible and critical information and trends are revealed, providing real-time business intelligence for immediate management action.

2.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.

3.) 
Geomant

Microsoft Teams Cloud Recording Service
Geomant offers a fully managed recording service for those organisations who need to address compliance or quality management while working on Teams. The Service utilises Verint’s market leading recording technology and is hosted by Geomant in Microsoft Azure. Our managed service approach is unique in that it allows organisations to benefit from advanced recording features, all while being free from any technical infrastructure or maintenance requirements that come with a traditional on-premises set up.

4.) 
Lieber & Associates

Recording System Consulting
L&A provides vendor-independent consulting services to select, contract for, test, and implement contact center recording systems. The firm's consultants specialize in contact center I.T. and have several decades of experience each with all major and many smaller makers of phone and call recording systems.

5.) 
Numonix

IXCloud
Numonix's IXCloud is one of the first fully managed compliance recording solutions for Microsoft Teams. IXCloud securely records, stores and analyzes interactions in the cloud without physical or virtual servers. As a fully managed Azure-based, Software-as-a-Service cloud interaction recording solution, IXCloud takes interaction capture into the future. It enables instant and elastic scalability to support business growth and provides the necessary tools to enhance business performance while maintaining compliance. IXCloud redefines versatility with its OpenAPI framework that enables application development. Companies and third-party developers benefit from IXCloud native capture technology, whether it be integrating with internal systems or building a third-party application.

6.) 
Nuxiba Technologies

CenterWare
Enterprise recording management for storage, retrieval, playback, and monitoring communications throughout your contact center.

Record screen activity and calls across agent workstations, measure and monitor quality levels across all campaigns and analyze recordings to capture first-hand customer data and requirements.

Easly access all recordings and critical information to provide improved customer experience, sales, and productivity!

7.) 
OrecX

Oreka TR
Oreka TR total recorder includes all of the call recording capabilities you will need, at about half the cost of competing for call recorder solutions, including screen recording, mobile phone recording, live monitoring, on-demand recording, multi-tenancy, multi-site recording, audit trail, call exporting, retention management, auto-tagging (for speech analytics and phrase spotting) and so much more.

8.) 
PCS Software

PCS GD
Call recording solution fully integrate to all main pbx solutions.

9.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS enables organizations to adhere to all compliances with its inbuilt call recording software and also has an option for screen recording. With centralized repository of all voice logs, its easy to maintain & retrieve all voice files and have a central control in case of multiple branches set up.
 



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