Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK

Upcoming Events

HOW TO CELEBRATE INTERNATIONAL CONTACT CENTER WEEK

EMPLOYEE ENGAGEMENT

HOME AGENT TECH & ENVIRONMENTS

What is a Virtual Receptionist? - Ambs Call Center - ContactCenterWorld.com Blog

What is a Virtual Receptionist?

Are you familiar with virtual receptionists? If you own or manage a business, you’ll want to know what they are and how they function. While some people think a virtual receptionist is a piece of automated technology that answers phone calls, this is not a true virtual receptionist.

A virtual receptionist is a real person, professionally trained in phone etiquette and customer service skills, who answers your phone for you. They answer calls in your company’s name, give out information, transfer callers, assess emergencies in accordance with your protocols, and take messages per your instructions. They function as a real, living telephone receptionist.

The virtual part means they aren’t actually in your office. Though your callers will perceive it, the virtual receptionists aren’t actually there. Their presence is virtual, but the professional phone services they provide are very real. And your callers won’t know the difference.

A virtual receptionist is ideal for many business situations:

One Person Businesses

In a sole proprietorship, you are the only employee. It’s up to you to make things happen. This often takes you away from the office or makes you unable to answer the ringing phone. Your virtual receptionist can handle these calls for you. Plus you have the added benefit that your virtual receptionist makes your company seem twice as big.

Small Businesses

Small businesses usually can’t afford to hire a full time receptionist, yet someone needs to answer the phone. This seems easy enough to do, but what happens when everyone is focused on a moneymaking project or out of the office working with customers? Your virtual reception stands ready to answer those calls whenever you can’t.

Medium Sized Businesses

A medium sized business often has a receptionist on their payroll, but what happens when your receptionist is on break, out to lunch, on vacation, or sick? What happens when calls come in so fast that your receptionist can’t keep up? Well, you could hire a second person, but this is seldom a practical solution. The cost-effective approach is to tap the on-demand services of a virtual receptionist to handle these infrequent, yet critical, situations.

Large Businesses

While large businesses usually have a central switchboard to handle incoming phone calls, there are often department-level receptionists scattered around the company, too. In each of these situations, the department receptionist faces the same scenario as the main receptionist at a medium sized business. Plus the central switchboard receptionists can probably benefit from the backup capabilities of a virtual receptionist, too.

All Businesses

A virtual receptionist works for a fraction of the cost as a person on your payroll. And once you factor in benefits, vacations, sick days, and breaks, your virtual receptionist becomes an even more cost-effective solution.

Don’t let your phone ring, and don’t hire another employee to answer those calls. Just use a virtual receptionist from your telephone answering service. It’s quick to set up and easy to use. Be sure to check out our tips for what to avoid when hiring a virtual receptionist.

Source: http://blog.ambscallcenter.com/what-is-a-virtual-receptionist

Publish Date: October 11, 2016 5:00 AM


2020 Buyers Guide Recruitment Products/Services

 
1.) 
MainTrax

HireTrax
HireTrax, MainTrax's standalone pre-hire virtual interviewing solution, automatically analyzes the behavioral characteristics found in each candidate's VOICE to help you select reps better suited for the specific job at hand. After all, agents speak with your customers for hours each day so it's vital they possess the behavioral characteristics and personality traits necessary to be successful. By picking those with tendencies of empathy and positive behavioral traits, you'll have a higher caliber of candidates who will perform better on the job and stay.
PH: 612-817-4090

2.) 
Orion Learning Services Inc.

Assessments for Recruitment, Talent Management, Succession Planning
Looking for assessment tools to help you recruit faster, better and more accurately?

Orion Learning offers a full suite of assessment tools designed to target and report on candidate potential. Our tools are used for recruitment, talent management, succession planning and coaching/mentoring. All of the tools are delivered online and the reports are available online and will provide you with an amazing view of the candidate/individual's potential, interview questions, coaching/mentoring steps and much more.

If you're looking to find the candidate/individual with the highest potential, call Orion today!
PH: 1-416-992-5158

3.) 
TactiCall Recruitment Services

TactiCall Recruitment Services
Permanent Placement
Temporary / Labour Hire / Contingent and Contract Hire
Recruitment Consulting Services
Assessment Centre Design and Facilitation
PH: 07 3831 6333
 



View more from Ambs Call Center

Recent Blog Posts:
Can Your Answering Service Provide These Medical Call Center Services?December 11, 2016 5:00 AM
4 Reasons to Use an Answering Service for ElectriciansNovember 28, 2016 5:00 AM
What Does a Virtual Receptionist Do?November 15, 2016 5:00 AM
Call Recording Essentials You Should KnowOctober 29, 2016 5:00 AM
6 Reasons to Use a Property Management Answering ServiceOctober 20, 2016 5:00 AM
What is a Virtual Receptionist?October 11, 2016 5:00 AM
4 Tips for Setting up a HVAC Answering ServiceSeptember 29, 2016 5:00 AM
6 Technology Tools Your Medical Answering Service Should ProvideSeptember 20, 2016 5:00 AM
Four Key Traits to Look for in a Telephone Answering ServiceSeptember 15, 2016 5:00 AM
Established vs. Start-Up, Which Answering Service is Right for You?September 12, 2016 5:00 AM
Submit Event

Upcoming Events

15th annual Best Practice Conference - this is the contact center world's most highly rated event - a whopping 100% of delegates say they would recommend it!

100's of best practice tips and ideas from contact center professionals Read More...
 7
 14024 
Share

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =