Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used




Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used


This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties



Upcoming Events







Here are some suggested Connections for you! - Log in to start networking.

6 Reasons to Use a Property Management Answering Service - Ambs Call Center - Blog

6 Reasons to Use a Property Management Answering Service

Property management companies handle the day-to-day real estate issues for landlords and absentee property owners. Property managers generally charge a percentage of the rents collected, so their goals are to keep tenants happy, occupancy high, and rents paid up. 

To remain a viable business, they must do all this in a cost-effective manner. That’s the astute managers hire property management answering services to handle their critical phone communications so they can stay on top of their business.

Telephone answering services can help property managers by providing these six critical services:

#1 Back-up for Your Staff

Property managers can answer phone calls when they’re in the office. But what about when they’re out showing a vacancy, meeting with a vendor, or investigating a problem?

While some property managers may decide to let the phone ring or trust their voice mail to handle important messages, the smart play is to let the personal staff at their answering service handle these calls for them. 

# 2 After Hours Coverage

Property managers don’t work around the clock, but tenants and prospects often call outside of regular business hours. An answering service effectively extends office hours to 24/7 coverage. They can work for you when you’re not.

#3 Capture New Leads

When someone calls about availability or rates, they want an immediate answer. If you treat them to a garbled answering machine message or don’t answer your phone at all, they will go on to the next name on their list.

The odds of them calling back are slim. Let your answering service give out this critical information to impatient callers right away. In fact, they can even …

#4 Schedule Showings

Let your answering service know what times you are available for showings. Then, once they pre-screen your prospect, they can schedule a showing aligned with your availability – during that first call.

Eliminating the need to call back and the frustration of playing telephone tag. With this approach, it’s likely you’ll be showing prospects a property before your competition has a chance to actually talk with them.

#5 Dispatch Emergency Maintenance Calls

Getting tenants is part one of the challenge of property management. Keeping tenants is the next part. This means you must respond fast when emergencies arise. Don’t make a tenant suffer with a clogged toilet, no heat, or broken shower until the next morning.

Your answering service can take these calls, assess the problem – according to your protocols, and contact your on-call staff or emergency vendors without any direct involvement on your part or interruption to your personal time.

#6 Make Rent Reminder Calls

Good renters pay their rent on time, but some need prodding. While your answering service may not become your complete collection solution, they can take part, such as making reminder phone calls or sending out email notices and texts to late paying renters.

Just give your answering service a list of past due renters and let them make those initial contacts for you. Some tenants may just need a reminder and others need to know you’re serious and won’t tolerate late payments. 

Your answering service can accomplish all these things and more. The best part is their low monthly cost, which is a small fraction of what you would pay to hire another employee to handle these items. Plus your answering service never sleeps, calls in sick, or takes days off. They have your back 24/7.


Publish Date: October 20, 2016 5:00 AM

2021 Buyers Guide Payment Services


Branch Employer Payments Platform - Earned Wage Access
Give employees instant access to a portion of their earned wages before payday! Branch helps businesses modernize their payment methods to empower working Americans. Earned wage access—with no-fee banking and access to a digital wallet and free debit card—are just some of the tools in our fast, free, and flexible platform. With Branch, businesses streamline existing payroll processes, save money, and provide faster payments and free digital banking to their employees—no pre-funding or capital required.


CallGuard, ChatGuard,
Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot.

A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.

CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.

ChatGuard makes payments in Chat PCI DSS compliant and...
(read more)


Award-winning PCI compliance phone and multi-channel payment application.

PayGuard® is easy to deploy, very easy for agent to use from the office/contact centre or from home and is affordable.

View more from Ambs Call Center

Recent Blog Posts:
Can Your Answering Service Provide These Medical Call Center Services?December 11, 2016 5:00 AM
4 Reasons to Use an Answering Service for ElectriciansNovember 28, 2016 5:00 AM
What Does a Virtual Receptionist Do?November 15, 2016 5:00 AM
Call Recording Essentials You Should KnowOctober 29, 2016 5:00 AM
6 Reasons to Use a Property Management Answering ServiceOctober 20, 2016 5:00 AM
What is a Virtual Receptionist?October 11, 2016 5:00 AM
4 Tips for Setting up a HVAC Answering ServiceSeptember 29, 2016 5:00 AM
6 Technology Tools Your Medical Answering Service Should ProvideSeptember 20, 2016 5:00 AM
Four Key Traits to Look for in a Telephone Answering ServiceSeptember 15, 2016 5:00 AM
Established vs. Start-Up, Which Answering Service is Right for You?September 12, 2016 5:00 AM

New 2021 Membership

About us - in 60 seconds!

Submit Event

Upcoming Events

The place where the world's best meet and share their best practices!

A place for professionals to learn the latest and greatest strategies and ideas and to connect with the elite in the industry. 

This is the highest rated industry event with ... Read More...

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed = True
session blnCompletedAwardInterestPopup = False
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =