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6 Reasons to Use a Property Management Answering Service - Ambs Call Center - ContactCenterWorld.com Blog

6 Reasons to Use a Property Management Answering Service

Property management companies handle the day-to-day real estate issues for landlords and absentee property owners. Property managers generally charge a percentage of the rents collected, so their goals are to keep tenants happy, occupancy high, and rents paid up. 

To remain a viable business, they must do all this in a cost-effective manner. That’s the astute managers hire property management answering services to handle their critical phone communications so they can stay on top of their business.

Telephone answering services can help property managers by providing these six critical services:

#1 Back-up for Your Staff

Property managers can answer phone calls when they’re in the office. But what about when they’re out showing a vacancy, meeting with a vendor, or investigating a problem?

While some property managers may decide to let the phone ring or trust their voice mail to handle important messages, the smart play is to let the personal staff at their answering service handle these calls for them. 

# 2 After Hours Coverage

Property managers don’t work around the clock, but tenants and prospects often call outside of regular business hours. An answering service effectively extends office hours to 24/7 coverage. They can work for you when you’re not.

#3 Capture New Leads

When someone calls about availability or rates, they want an immediate answer. If you treat them to a garbled answering machine message or don’t answer your phone at all, they will go on to the next name on their list.

The odds of them calling back are slim. Let your answering service give out this critical information to impatient callers right away. In fact, they can even …

#4 Schedule Showings

Let your answering service know what times you are available for showings. Then, once they pre-screen your prospect, they can schedule a showing aligned with your availability – during that first call.

Eliminating the need to call back and the frustration of playing telephone tag. With this approach, it’s likely you’ll be showing prospects a property before your competition has a chance to actually talk with them.

#5 Dispatch Emergency Maintenance Calls

Getting tenants is part one of the challenge of property management. Keeping tenants is the next part. This means you must respond fast when emergencies arise. Don’t make a tenant suffer with a clogged toilet, no heat, or broken shower until the next morning.

Your answering service can take these calls, assess the problem – according to your protocols, and contact your on-call staff or emergency vendors without any direct involvement on your part or interruption to your personal time.

#6 Make Rent Reminder Calls

Good renters pay their rent on time, but some need prodding. While your answering service may not become your complete collection solution, they can take part, such as making reminder phone calls or sending out email notices and texts to late paying renters.

Just give your answering service a list of past due renters and let them make those initial contacts for you. Some tenants may just need a reminder and others need to know you’re serious and won’t tolerate late payments. 

Your answering service can accomplish all these things and more. The best part is their low monthly cost, which is a small fraction of what you would pay to hire another employee to handle these items. Plus your answering service never sleeps, calls in sick, or takes days off. They have your back 24/7.

Source: http://blog.ambscallcenter.com/6-reasons-using-property-management-answering-service-is-a-great-idea

Publish Date: October 20, 2016 5:00 AM


2021 Buyers Guide Payment Services

 
1.) 
Branch

Branch Employer Payments Platform - Earned Wage Access
Give employees instant access to a portion of their earned wages before payday! Branch helps businesses modernize their payment methods to empower working Americans. Earned wage access—with no-fee banking and access to a digital wallet and free debit card—are just some of the tools in our fast, free, and flexible platform. With Branch, businesses streamline existing payroll processes, save money, and provide faster payments and free digital banking to their employees—no pre-funding or capital required.

2.) 
Eckoh

CallGuard, ChatGuard,
Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot.

A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.

CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.

ChatGuard makes payments in Chat PCI DSS compliant and...
(read more)

3.) 
PayGuard

PayGuard®
Award-winning PCI compliance phone and multi-channel payment application.

PayGuard® is easy to deploy, very easy for agent to use from the office/contact centre or from home and is affordable.
 



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