As call centers transition to remote, work from home, environments, one challenge they may face are keeping their remote agents engaged. While there are many benefits that working from home offers, one aspect that agents may miss about not being in the office each day is the social aspect. It may be an adjustment at first learning how to best keep your employees engaged in the remote environment.
The following tips include ideas to keep your remote call center agents engaged:
Making employee engagement a focus has many benefits for your call center. Engaged employees are more likely to stay with your organization, decreasing turnover and costs of hiring and onboarding new employees. According to Hubspot, 69% of employees say they would work harder if they felt their efforts were being better recognized. Engaged employees are more productive and want to help the business succeed.
Publish Date: December 14, 2020 9:01 AM |
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| Tips to Engaging Remote Call Center Agents | December 14, 2020 9:01 AM |
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