Business communication systems are complex, yet many companies select one communications method, secure messaging, in the hopes that a texting solution or an app is going to be their panacea.
When companies research products and businesses for a solution, they may not realize that, while many secure messaging businesses do offer texting products, that is all the vendor can offer. Having just that one part of a vast communication system will not support what their company needs.
Using a secure messaging app is important, but it is only part of an effective communication protocol. It is paramount for businesses to have a holistic communication platform so that a secure messaging app can integrate with other communication systems, and take advantage of known data to provide reports.
A stand-alone secure messaging app, or messaging app company, will not be able to address all of the communication pain points experienced by a business. However, used in combination with communications solutions that offer scripting, directories, on-call scheduling, emergency notifications, and other web-based applications, a mobile app backed by 24/7 support, provides companies with a complete communications suite they need to succeed.
- Tom Curtin is the president of Amtelco, a leading provider of innovative communication applications, and its 1Call Healthcare Division.
Publish Date: September 15, 2020 8:37 AM
Branch Employer Payments Platform - Earned Wage Access
Give employees instant access to a portion of their earned wages before payday! Branch helps businesses modernize their payment methods to empower working Americans. Earned wage access—with no-fee banking and access to a digital wallet and free debit card—are just some of the tools in our fast, free, and flexible platform. With Branch, businesses streamline existing payroll processes, save money, and provide faster payments and free digital banking to their employees—no pre-funding or capital required.
Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot.
A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.
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ChatGuard makes payments in Chat PCI DSS compliant and...
Award-winning PCI compliance phone and multi-channel payment application.
PayGuard® is easy to deploy, very easy for agent to use from the office/contact centre or from home and is affordable.
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