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Phone Facts: Dazzle your Friends and Impress your Neighbours - Answer-4u - ContactCenterWorld.com Blog

Phone Facts: Dazzle your Friends and Impress your Neighbours

We know, that’s a strong title, but allow us to explain. Unsurprisingly, for a business like ours, the phone is a central, yet unnoticed piece of equipment. We use it, but very rarely do we consider how much the humble telephone has adapted over the years to become the sleek, handheld, mini-computer that they have become today.

Well, that all stops now.

We have compiled a list of some of the most interesting little facts about the telephone for you, in a hope you will eye your own little touch screen device with the awe and respect it deserves.


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We also hope it comes in handy at the next pub-quiz.

1: 10th March 1876

Does that date ring a Bell? An Alexander Graham Bell perhaps? We hope so because this was the date the very first phone call occurred, between Mr. Bell and his colleague Thomas Watson. It was at this critical juncture of the phones birth that the famous line by Bell to Watson was said: “Mr. Watson-come here-I want to see you.”

Nowadays this seems almost trivial, barely worth a raised eyebrow, but at the time, in a world that would scoff at the notion of a smart phone, this was momentous. Were it not for the ingenuity of Alexander Graham Bell, the phones of today may never have come into existence.

Yes, the thought makes us break out into a cold sweat too.

2: Greetings

With the telephone successfully created, the next thorny issue was how to open the conversations themselves. Bell, possibly harboring a secret desire to be a pirate, suggested ‘Ahoy’ as the best way to begin correspondence. In our opinion, that was an excellent suggestion, alas, it was overthrown by the modern day greeting, ‘Hello’, as put forward by Thomas Edison.

Sigh. How different life might have been…

3: Attack of The Phones

In 2014, it was estimated that there were, for the first time, more phones than people. Kevin Kimberlin, Chairman of Spencer Trask & Co made the eloquent point that: “No other technology has impacted us like the mobile phone. It’s the fastest growing manmade phenomenon ever — from zero to 7.2 billion in three decades,”.  The general estimate was that phones were multiplying five times faster than people.

Scary, right?

4: Dots and Dashes

Remember the Nokia 3310? The Indestructible phone that we can guarantee would keep the cockroaches company if the world ended? Sure, you do, and no doubt you also remember the classic ringtone that accompanied it? Well, the story is that the classic tone is Morse code for ‘SMS’ and that their ‘Ascending’ tone is Morse code for ‘Connecting People’.

Of course, the real wow factor with Nokia was playing Snake.

So, there we have it, turns out that man’s best friend is not in fact dogs, but phones. Almost everyone has a mobile in arms reach and the landline is still great for talking to an old friend over a cup of tea.

The conception of phones has led to a better-connected world and here at Answer4u, we thought it was time we appreciated just how incredible these gadgets are.

Source: http://www.answer-4u.com/news/phone-facts-dazzle-your-friends-and-impress-your-neighbours/

Publish Date: May 9, 2017 5:00 AM


2021 Buyers Guide Inbound Call Handling Services

 
1.) 
2Ring

2Ring Gadgets for Cisco Finesse
2Ring Gadgets for Cisco Finesse, offered in three bundles (standard, enhanced, premium), empowers supervisors and enables agents to become more efficient.

Supervisors are able to handle everyday tasks on their own from within Cisco Finesse: reskill agents, view detailed information about agents and customer interactions in real-time, receive alerts about important call center events (RONA, Calls in Queue, ..), send messages to agents, or even change wallboards on the fly. Be flexible to provide help when needed.

Agents gain all the features that they need to serve customers faster - repetitive tasks are automated, alerts about important call center events pop-up on top of all the appli...
(read more)

2.) 
3Fiftynine

Branches
Calls are received by the right person or department. The right corresponding information is shown to the agent which makes that appointments are handled quicker and more secure.

3.) 
Agara

Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls.

Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. Powered by advanced Real-time Voice AI that understands speech in real-time, automatically determines the right process to follow and guides the caller along in the process with natural conversation.

4.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.

5.) 
Connect Assist

Contact Centre Services
We’re a specialist Contact Centre business and market leaders helping socially focused organisations deliver quality support to their clients and service users. We do this by providing 24/7 helplines, software solutions and consultancy services.

Since launching in 2006, we’ve operated at the sharp end of customer service, supporting some of society’s most vulnerable people. We’ve pioneered in our space to become a specialist in helplines, whilst using the most advanced communication and database technologies available.

Our social mission has remained a constant throughout, providing many meaningful career prospects and growth opportunities to people within our local communities and fur...
(read more)

6.) 
Jointly International Inc.

Front Office Solutions
Front office is your Company’s first line of customer interaction and serves as the mirror of your business. Focus on your core business and let our competent staff handle your various front office needs such as:

* Customer Service via chat, email or phone
* Technical Support via chat, email or phone
* Helpdesk
* Virtual Assistant/Receptionist
* Answering Service
* Lead Generation
* Appointment Setting
* Verification
* Surveys
* Debt Recover, Collections

7.) 
MattsenKumar LLC

Contact Center Outsourcing
By catering valuable, usable and enjoyable customer service, businesses can increase their CSAT Score and Customer Retention Rate. We help organizations to provide quality customer service through varied channels like email, phone and live chat. Ensuring quality after-sales support is our USP and we rely on proven approaches to ensure quality customer service.

8.) 
OpsTel Services

SPEED
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring

9.) 
Vads

VADS Inbound Contact Center
VADS Inbound Contact Center Services provide live operators who answer incoming calls as you would yourself. A team of professional script writers is available to help you script a greeting and experience programmers will set up a time and money saving program. Our unique approach to call center services is client-focused, and takes each project’s unique needs into account to our client’s satisfaction. We offer solution as part of our service to keep you in touch with your client and drive sales.

- Customer Service
- Walk In Center
- Service Desk

10.) 
Technosys IT Management

Customer Support
Technosys IT Management Bpo, the business process Outsourcing, gives end-to-end transformative administrations for its customers over the globe. The organization's coordinated IT and BPO arrangements approach empowers it to open business esteem crosswise over ventures and administration lines, and address business challenges for its customers. Using inventive business perfection structures, progressing profitability changes, process reengineering, mechanization, and front line innovation stages, Technosys IT Management empowers its customers to accomplish their cost diminishment goals, enhance process efficiencies, upgrade viability, and convey unrivaled client encounter

11.) 
Tru29 Outsource Solutions Inc.

Front Office Solutions
Any part of your business operations that requires constant end-customer facing task is an essential part of your business.

This task requires a good customer experience results for every customer interaction. Our extensive experience in handling Front Office related tasks can help you focus on your core business while being cost-efficient at the same time.
 



View more from Answer-4u

Recent Blog Posts:
If You Think The Telephone Is Outdated, Think AgainNovember 21, 2017 5:00 AM
Our Call Centre ManifestoNovember 7, 2017 5:00 AM
Choosing The Support That Best Suits Your BusinessOctober 17, 2017 5:00 AM
Speech Analytics and How It Benefits Your BusinessSeptember 12, 2017 5:00 AM
What Makes Our Call Centre Different?August 29, 2017 5:00 AM
The Big Changes We Expect in The Call Centre IndustryAugust 1, 2017 5:00 AM
The Weird & Wonderful: Mobile Phones of The Future.July 25, 2017 5:00 AM
Phone Facts: Dazzle your Friends and Impress your NeighboursMay 9, 2017 5:00 AM
How To Handle Any CallMarch 28, 2017 5:00 AM
Call Answering Services: The MythsFebruary 7, 2017 5:00 AM

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