Pick The Right Holiday Answering Service For You - AnswerPlus - ContactCenterWorld.com Blog
Finding a Reliable Holiday Answering Service Can Be Simple!
I know what you're thinking. You're thinking of the cottage, the Putting Green and/or time with family and friends. What you're probably not thinking about is which Answering Service you should use while you're on your well deserved holiday. Luckily, if you follow these simple steps, finding the Answering Service for you should be quick and painless.
1. Don't wait to begin your search.
Most inbound call centers can get new accounts up and going pretty quickly. But you really don't want to push your luck. Waiting until the last moment can be the difference between going with the service you really want, and the service you don't really trust.
Rule of Thumb: Call around at two weeks before you're supposed to leave.
2. What are their service levels?
One of the best questions you can ask an Answering Service is what their service levels are. Most services will give you a percentage of calls answered on the first ring, or in a specific time. If for some reason a company is unwilling or unable to give you this number, that is a red flag and I would recommend you move on. Any reputable answering service should know their numbers and be more than happy to brag discuss their service levels.
3. Do they have experience in your industry?
A lot of Canadian call centers have been around for many, many years. For example, AnswerPlus has been in business since 1961. So chances are pretty good that whoever you call will have experience in your industry. It's always good to ask. In some cases, you may discover that they specialize in exactly what you do, which is always a benefit.
At the end of the day, choosing an Answering Service is all about your own comfort levels. If you're having trouble deciding which service to go with, go with your gut. The last thing you need is to be worrying about your business while you're supposed to be enjoying yourself.
Publish Date: May 26, 2016 5:00 AM
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