The remote work trend has officially kicked in and has become a popular choice for different industries today, including the outsourcing and call center industry. Thanks to technology and cloud connectivity, the transition from a typical office set up to a virtual, work from home call center is made possible in just a quick snap.
Perhaps we are all aware of the savings and other substantial benefits working from home has for both companies and employees. But with all the known convenience it brings, remote work also comes with a downside. If you have a team of remote call center staff, managing and supervising them may be a lot more strenuous. Engaging with them may become more difficult and agent efficiency may not be monitored well compared to handling members that are all based in one office environment.
Whether you are already in the precipice or just worried about the possibilities, consider the below information to help you manage and improve your team’s remote work structure.
Provide better equipment
Though working remotely may save your company from equipment expenses like printers, ink, air conditioning systems and offer furniture, it is still an obligation for organizations to provide better and updated office tools and equipment for its employees, even though they are at home. Better equipment increases productivity and better work results. It will also make your employees more engaged with their work.
Create your own communication structure
Effective communication increases the speed of problem resolution. While it can easily be done in the office since employees can ask and raise questions face to face, communication can be difficult during a work from home set up. Therefore, it is necessary for managers to establish a communication structure where employees are guided with the type of communication medium to use, the virtual team communication process and ways it works.
Organize virtual events
Distance has led many workers to feel isolated and detached to the team. With the lack of sense of belongingness, an employee might experience:
To prevent this from happening, most companies are organizing ice breakers and fun virtual events to help employees release stress and ignite work enthusiasm. Online events also help combat loneliness and nurture strong bonds between employees.
Focus on results
Result-driven managers trust their employees, allow them to creatively accomplish their goals and aren’t looking after the process it takes to get there. Set a reasonable goal, use the power of technology and let them be flexible to accomplish their tasks in their own way, on the agreed timeframe.
Use quality assurance tools
There are quality assurance tools and software used to efficiently manage and monitor work from home call center employees. With these tools, managers are able to track areas that need guidance and those that deserve recognition.
Publish Date: May 9, 2021 5:00 AM
CMS or content management system is defined as “a software that facilitates creating, editing, organizing, and publishing content. WordPress is a Content Management System. It allows you to create and publish your content on the web. Although it is mostly used for web publishing, it can be used to manage content on an intranet, or in a single computer.” (medium.com)
For startups who wish to integrate their business in a more modern way, building a website should be their first option. But how, you might ask. It should be through WordPress and here are the reasons why web designers and programmers are swearing on it.
1. Availability and Accessibility
First off, it’s free. From the words of WordPress themselves; “WordPress is an open source software. It is free in the sense of freedom not in the sense of free beer. You may ask what is the difference between these two? Open Source software comes with freedom for you to use, modify, build upon, and redistribute the software in any way you like.”
And it’s accessible anytime and anywhere. Just Google it and a few clicks, you’ll have WordPress on your desktop.
2. Safe and Stable
Of course, everyone wants a stable, and safe-from-threats website. WordPress has security plugins that assure stability and ease of use. And unlike other CMS that you have to pay for a little upgrade in features, WordPress has a lot of user-friendly features for free!
3. SEO Benefits
What’s the sense of your website and its content if Google will not recognize it, right? WordPress also contributes to the website’s race towards the top of the Google Rank as you can use permalinks that consist of keywords, add RSS (Really Simple Syndication) feeds, create categories, optimize images, pin new posts or articles, create tags and install Google Maps.
4. There is a Community Support
This is ideal, especially for startups. It is indeed exhausting if you’re out there alone setting up your website and no one to ask for help.
WordPress has a global community where you can meet and talk with people who encounter the same difficulties and ask for a solution. It serves as a big support system that aims on creating an efficient website.
Options. There are over 30,000 unique and free plugins available for everyone to use. Imagine the options, there is little chance that you and your competitors will use the same, right?
According to the W3Tech survey, WordPress’s market share is at 59%. This makes it the largest CMS. There is no doubt that WordPress is being widely used on the website and it is all because of its features. Thanks to its developers, the content management system has been easier to achieve and accessible for every starting business person.
Publish Date: March 9, 2020 5:00 AM
There are a lot of business functions and roles needed to be fulfilled in order for a business to operate. For start-ups, filling up these roles up to the smallest function would be somehow impractical. Most startups in the Philippines only fill core roles focused on the business function, and the rest will be outsourced. This is a strategic and practical option proven to be healthy for their economic health.
Listed below are the top roles/business functions most outsourced in the Philippines.
1. IT Support
As the business successfully adapted technology to its core, IT support is an essential function for the business to operate efficiently. Problems may still arise from using computers, the Internet, network and such, that is why IT support personnel also plays on the productivity of the company. Technology makes everything easier and we need IT Support’s help.
2. Programming / Web Design
Adapting to technological advancement also means businesses integrating to have their own website. Companies believe that through websites, they will be reached easily by their target audience. These contain crucial information about the company like information about their services/products, its history, and how to reach them. Programming and web design skills is an unusual skill so companies really have to look out for it.
3. Content Writing and SEO
Not all smart employees can brave the blank page and a blinking cursor. The need for content actually depends on the company. Marketing copies, blogs, flyers, and digital content are the usual jobs of content writers and SEO experts. This is also an unusual skill that requires years of experience and education that is why most companies choose to outsource this function.
4. Payroll and Human Resources
This function may sound easy for others, but payroll service requires understanding and compliance with the tax withholding practices in accordance with the payroll laws of the country. Also, some businesses also outsource the function of looking for the right candidate for they believe that this third party partner knows better on what to look out for the potential candidates.
5. Virtual Assistants
Usually, business executives outsource virtual assistants in the Philippines. They are tasked to assist and run the usual errands of a business executive. Sometimes, they would handle specific tasks like accounting, content creation but mostly, admin work like travel management, payroll, data entry, etc. They are supposed to lessen the burden of the professionals in terms of tasks and work.
6. Call Center and Customer Support
This is probably the most common or outsourced in the Philippines. The country is one of the nations that have built a reputation for trustworthy call center personnel. They are in charge of customers’ queries, questions, and such. This is helpful for companies, as they will not worry about handling their customers’ concerns.
7. Financial Services
Like programming and web design, financial services require a specific set of skills. There are a lot of companies offering accounting services and everything that includes money management and finance.
8. Marketing and Advertising
No business succeeded without the help of marketing and advertising. It is all about gaining a presence in the market and reaching the right audience. Companies need experts who will strategize for them. It is not just about putting a Facebook post, but marketers and advertisers study the market, build brands, deal with platforms and media. Sadly, a lot of companies still neglect this function and don’t realize its importance.
Outsourcing is a cost-cutting tool. For start-ups, outsourcing is a viable option. Also, even big companies consider outsourcing as it helps them cut costs and be strategic. The said functions above play an important role in making the business run smoothly and thus are equally important.
Publish Date: February 18, 2020 5:00 AM
Being away from your team is a real challenge for productivity. This physical absence might affect your efficiency as a team if not handled perfectly. Thankfully, there are tools made to effectively and closely monitor your whole team. These are innovations for managing a remote team in the Philippines.
Worry no more, if your member is not working, you may now see what he’s on and monitor everyone’s work progress.
1. Google Drive and Platforms
Google Drive is one of the most popular tools out there, especially for file management. It allows dispersed employees across the globe to access the files whenever colleagues are cannot be reached.
Also, platforms like Google Drive and Google Sheets are user-friendly for light and not so complex tasks. It can allow you to work on the same project in real-time.
Zoom is considered as one of the best video conferencing app. Its rapid growth and popularity prove its functionality among the professionals. We all hate those instances where the screen freezes with no sound or a lagging appearance of our co-workers in a video conference.
This is a team communication app that is most widely used by remote teams. Companies like Zapier, Buffer, and Help Scout even consider Slack as their virtual office. Through Slack, remote workers can immediately give feedback and inputs on a specific project. One special feature of this is that the team will be notified if there’s a new email subscriber or a product review.
Its simplicity is its unique selling point as it will not require a lot of information (that overwhelms users) and just gets the job done. This is a project management software that is fast-paced and flexible for the team to be more productive. Bonus, it’s visual approach on tracking progress and work makes it more appealing and easy to use.
5. 10,000 ft.
Using 10,000 ft. is like being 10,000 ft above the sky and seeing the ground. (Oops, that’s a terrible comparison.) Seriously though, it allows everyone to look at the bigger picture while working on your own and being on the same page. It can show everyone who’s working on a specific project and give you detailed analytics on the profitability of workers and projects. Sounds about right, eh?
Nope, this blog is not sponsored by those apps. Those are what we and others have been using and proven to be effective.
One secret in managing a remote team in the Philippines is to just treat them like how you treat your workers who are present in your office. They are not robots, as there is a human being behind that monitor working, so treat them like one. They are also capable of friendships and they can feel exhaustion and as well.
Publish Date: February 6, 2020 5:00 AM
Hiring someone to help you with the usual day-to-day function in your office is indeed a good decision. In the promise of efficiency, a virtual assistant in your professional career still doesn’t mean that everything will go smoothly. Just like in the usual office scenario, problems may still occur among the employees present.
Lack of physical presence can make you wonder if he/she is really doing the job. But thanks to technology, there are tools and ways to assure if they are really working or just watching a YouTube tutorial video. Here are ways of supervising virtual assistants.
Direct communication would be the easiest way to do so. You can just contact your virtual assistant through messaging apps like Skype, Messenger or Outlook.
If you want to hear their voice, there’d be no harm in calling them so you’d know if he/she is lying. Remember that not all people are good liars.
Checking on them from time to time is not as bad as you pay them for their service. Just ask them what are they on, request a progress report, demand real-time information on the project or task you handed down.
If you find communicating directly time-consuming and unnecessary and you’re quite unsure of the accuracy of the information they gave, you can use several tools to track what they are doing.
There are useful platforms like Hubstaff, Velocity, and Tracklabor.com created to time track virtual assistants. Hubstaff can show the mouse clicks and keyboard strokes and also random screenshots so you can view what your virtual assistant is working on or what movie is playing.
The dashboard feature allows you to have an overview of the projects the team is on, who’s online and what they are on.
Velocity works like a speedometer measuring and predicting how fast a task can be done. Lastly, tracklabor.com works like Hubstaff. It tracks apps, web pages your virtual assistant has visited so you’ll know if they are really working.
Now, this is quite tricky but is proven to be effective. Change the password every day or any random day of every site, mail or application you require your virtual assistant to work on. Through that, he/she will be forced to ask you every day what’s the password. If there’s a day they did not ask for it, then it is easy to conclude that the virtual assistant did not work. Tricky, right?
To have a productive employer-employee relationship, trust and honesty are required. Now, if you’re still on the lookout for a virtual assistant in the Philippines you can rely and trust, we got you! Did you know that ATHL can provide you the best virtual assistant that is not only deserving of your trust but also best suited to your needs? Yes! Interested? If you want to know more, you can write to us at email@example.com. We are excited to talk about your corporate needs!
Publish Date: February 3, 2020 5:00 AM
Every Virtual Assistant is different. Some handle specific work as a virtual assistant solely for bookkeeping tasks and some are versatile like general virtual assistants. Now that you’ve sought help for your tasks and functions because you realized you were wearing too many hats, the question will now be what tasks can you usually hand down to your Virtual Assistant in the Philippines?
It’s normal to ask yourself if this particular task is too heavy or too light for the VA. Should you be the one handling task? Or maybe just let the Virtual Assistant handle that for you?
Here are the common types of virtual assistants and what they can do for you.
Publish Date: January 19, 2020 5:00 AM
Which is better - to outsource or hire a freelancer? This is the most common question many companies ask when needing additional human resource in the picture with their company solidity and growth at stake. It is a major decision that must align and serve the organizations primary goals and growth-centered values. Cost, security and long-term feasibility must be carefully assessed to ensure arriving at the best possible option available. None of them must be compromised. Each should be factored carefully to ensure demands and needs are met on a timely and orchestrated business strategy.
BPO companies in the Philippines had long solved this mind-boggling task most company decision maker take time to dwell upon. They have in their roster of manpower skilled talents capable of rendering efficient and cost effective virtual assistant services on demand that possess and match the skills you require. From as simple as call taking to as complex as project or program development, professionals are readily available to jumpstart the work.
Managed Services Philippines does not simply manage people for you but act as a business partner that guarantees win-win scenarios in every angle of the business. Your success is equally their success. This reason alone is the pillar your business can lean on for the processes your in-house staff may not effectively execute. Asiatel Outsourcing is not just a BPO company. It is the silent partner focused on growing your business.
Unlike other BPOs in the Philippines, Asiatel Outsourcing serves as the heart, the strongest muscle that directs opportunities to your companies in all directions both vertically and horizontally with recognized strong presence in the Philippines and Indonesia. Years of experience and the seasoned management backs your business up with world class industry leaders who will ensure that key functions are done; deadlines are met, and profits pour in.
Freelancers flock the market. They offer various skills and cost less which add to their market appeal. They can be hired simultaneously with others and have their own software and hardware capable of delivering the service you need. However, not all turn out to be the professionals they advertise themselves to be. Some turn out to be unprofessional. Others are revealed as mediocre or lacking when it comes to skill or talent. Many just last the drive or commitment you need. There are also a few social engineers who tap and leak confidential information of your company out in the open that harm businesses exponentially. All these affect your production and profitability.
With Asiatel Outsourcing our standards and quality control ensures that the scenarios mentioned above are non-issues. Every detail is reviewed, assessed and maintained. You can expect the best results on time and on demand exactly when you need it.
Further, rest assured that strict compliance to confidentiality is also mandated in all levels in Philippine BPOs. This ensures that your proprietary right is given maximum security as an internal ethics code. Protecting your business interest is integrated when you enter into contract thus, ensuring that any breach is highly unlikely.
Want to know more? For inquiries, you can write to firstname.lastname@example.org
Publish Date: August 12, 2019 5:00 AM
The BPO industry in the Philippines solved the concern of many businesses globally about directly hiring a staff into their organization. Employing workers is a vital necessity in any business. However, keeping workers long term is truly very costly. As an employee gains tenure, keeping him and in many cases, them, becomes very expensive over time. Government-mandated wage increases, benefits, company-promised perks and employee demands eat a chunk off the profits. In the long run, capital becomes insufficient or limited for expansion and growth purposes.
For typical and career-oriented worker, compensation and benefits are the key elements they base their energies and dedication upon. Companies in all parts of the world offer different packages to attract desirable workers. However, the pay scale in different world economies vary. Why hire an employee in your country when you can outsource someone with the same skillset elsewhere for a fraction on the price and with no fringe benefits attached when offshore staff leasing does not tie you up at all. Outsource to Philippines’ outsourcing industry resolves and innovates your organizational chart with the most skilled workers there are.
Staff Leasing Philippines offer you the flexibility when it comes to your people resource. You don’t need extra effort and invest hefty sums in recruitment, training, monitoring and payroll.
Recruiting people is strenuous work. Philippine BPOs have topnotch recruiters who see the recruitment process from start to finish. They source out through rigorous advertising campaigns, referrals and job fairs to gain access to the manpower resource from new graduates, starters and shifters. They interview and screen out applicants and make them readily available for you to maximize.
Professional trainers and coaches readily start prepping new recruits for your job specifications. Various test and metrics are set for applicants to meet and excel in to ensure that you get the best of the pack. Recruits that do not meet your standard are screened out so you are assured that the quality work you deserve is delivered on the dot.
Industry veteran managers monitor the progress and production of your workforce. They ensure that the staff keeps up with their task whether it is in sales, customer service or back office work. BPO Philippines also ensure the retention of your most productive workers for the purposes of continuity, stability and growth of your business.
Keeping a bank account and payroll you are also handled by your Philippine BPO partner. No longer do you need to have your in-house financial department scrutinize over individual payrolls. Your trusted BPO will handle payroll and all bank related employee concerns on your behalf.
Payroll Outsourcing Philippines has recently been the innovative offering of the industry. Not only does it save your company time and money, but it opens opportunities for your financial department to focus on its’ key functions to service your core goals.
Want to know more? For inquiries, you can write to email@example.com
Publish Date: August 8, 2019 5:00 AM
All businessmen know that starting a business requires space whether it is for a start-up or expansion. This vital area is a major consideration in growing an enterprise. To intelligently do so, all factors are carefully studied to arrive to the perfect business location. This task is highly essential to attract potential desirable employees and other stakeholders that’ll help you grow your business. Cost for such has hindered multiple businesses from outsourcing in the past. It is a roadblock which BPO Philippines have solved to meet the demand of many companies in various global regions. One solution is seat leasing services in the Philippines.
This service is catered to businesses on a limited budget or conservative financial outlay limit. Leasing an office space ties you down to a long-term financial commitment of five to ten years. This involves a huge lump sum for advance rental payment and security deposit even before you start earning from your venture. Failure to commit to the contract also involve legal burden which most business analysts would advise you to try to stay clear from.
Aside from this, you will be responsible for furnishing and refurbishing the rented space. This adds up to your expenditure. It will eat up more of from your capital which you can use in production. These furniture and fixtures also depreciate in value, are subject to wear and tear and damage; a foreseen long-term loss. IT installations and wiring entail a lot cost both seen and unseen which is by far very pricy.
Further, maintenance will be an issue such as business permits, plumbing and upkeep of the facility’s electrical and overall physical structure. Most contracts stipulate that these responsibilities fall on the shoulder of the lessee.
BPO companies in the Philippines offer both co-working and shared services to multiple clients on both long term and seasonal contract solutions. How does each differ from each other?
Different businesses share portions of an office space with people in the same environment sharing the same facility and equipment.
This involves a parent company with different departments performing different functions to meet the need of the company and its customers.
Seat leasing allows you to rent seats that come with a complete workstation and a fully furnished facility that comes with rest and recreational areas that will keep your workforce happy. The work environment not only meets government standards but gives your employees extra which reflects highly on the standard set by your company. It is important to note that happy and healthy staff produces the best results.
The burden of long-term financial commitment, maintenance, furnishing and strenuous budget restrictions are taken off your plate as well. Call centers in the Philippines like the shared services in Ortigas offer seat leasing for as many workstations your business demands.
Want to know more? For inquiries, you can write to firstname.lastname@example.org
Publish Date: August 7, 2019 5:00 AM
Cost reduction and foreign exchange rate are key selling points outsourcing vendors use in closing deals with outsourcers. SMEs like big businesses see the promising possibilities that come with outsourcing. Who wouldn’t take advantage of opportunities that not only minimizes overall cost but also helps in reaping the benefits of growth and globalization?
Small companies and startups want to take a piece of the pie which years ago was exclusive to big corporations. The day to day operations of small business are challenging. The acute number of staff performing multiple functions slowed down growth and hampered expansion possibilities. They either succumb to competition or content themselves with limited options.
Now, SMEs refused to have their backs pressed against the wall. SMEs aspire to expand their business by penetrating new markets in wider territories or go global. They want their growth potential realized. They target for brand recognition in the marketplace. They aim to explore marketing channels and enter niche markets. They turned to outsourcing as their means to achieve these.
The task needed to operate and run a business independently limits the execution of vital tasks that pave way to innovation and growth. SMEs usually do more than they can handle thus, clouding the company vision and stunts horizontal growth. Outsourcing takes care of the non-essential loads that keep SME owners on the horizontal track.
To stay competitive SMEs need to stay up to date with what is going on in the market. Changes like new competitor schemes or products, software, payment systems or government policies disrupt operations. These are costly and would entail a lot of catching up. Outsourcing assists with transition or takes some of the load away.
Outsourcing vendors remodel the SME’s business model to lower down operational cost. They give SME owners a “Fixed Menu Pricing” that covers cost-cutting strategies on wages, rental, utilities, sales and marketing campaigns while giving the business market visibility and a better position.
Outsourcing vendors rely on marketing metrics and key performance indicators (KPI) to monitor the effectiveness of their marketing efforts and campaigns. Fluctuations allow them to spot the competition and threats that will be relayed to the client for counter measure formulation.
Outsourcing companies are able to scale the amount of job needed in a quick and timely manner. They manpower backup so SMEs may consider this operations factor, a negligible part of the business as the vendor is charged with handling it.
All companies keep trade secrets that give them an edge over competitors. Outsourcing companies execute security protocols that keep sensitive information like trade secrets, financial and client information safe and secure from both internal and external influences.
Outsourcing companies stay on top of legislation issues and amendment. They ensure that they and the clients comply with regulatory standards and take care of all documentary requirements needed by statutory agencies. They keep businesses compliant and free from fines or sanctions.
Outsourcing vendors have competent financial analysts and advisors that provide SME owners sound financial information to help them make informed business decisions that aligns with their objectives.
Outsourcing companies serve multi-industries. Their vast experience gives them knowledge to vital information that SME outsourcers gain access to along with a team of experts and specialists that will help innovate and improve their business internally and externally.
SMEs have one to three people handling the financials. Having to cover the cost of multitudes of task can be taxing and reflected by poor or inaccurate reports, damaging to the company. Outsourcing solves that issue as bulk of the accounting workload is taken away from the SMEs each month. SMEs only need to analyze and consolidate this detailed report with their overall financials. For inquiries, you can write to email@example.com
Publish Date: February 23, 2019 5:00 AM
In recent years, the BPO business model appealed not only to startup companies and conglomerates but also to small and medium scale enterprises (SME). Having few employees doing in-house call center functions limit the company growth. It overworks the staff which usually leads to burnout or loss of motivation as productively innovative workers.
Outsourcing lets SME business owners define the scope of work assigned to each core employee who can then perform their prime duties effectively without any distractions in achieving the company’s goals, vision and mission.
Outsource vendors handle all the telecalling, monitoring and reporting required by SMEs. Here are some reasons SMEs should resort to outsource their various telemarketing’s functions like appointment-setting, telesales and telecalling to experts:
Outsourcing companies handle the intensive recruitment process from interviews, hiring and training. They have a team of recruiters who recruit qualified skilled professionals without disrupting the core operations of the outsourcer.
BPO telemarketers have been trained not only in the telesales, appointment setting and other telecalling activities but also in speech modification exercises to develop a neutral tone that customers will find audibly coherent.
English language proficiency is carefully scrutinized along with culture adaptability that prevents miscommunications with customers. Aside from a specialized script, agents have a rich word bank which enables them to effectively communicate, set appointments and achieve sales targets for outsourcers. This is a huge advantage. Speedy transactions with minimal agent slip ups mean more lead coverage and potential sale. Language is a non-issue.
Agents are also capable of servicing their clients effectively. Their training and office culture cultivates their ability to blend into different cultures. Outsourcing companies ensure that agents are able to deliver a brand’s vision out in the market during the sales process. They are flexible to receive feedbacks from customers which will be later reported to the outsourcer who can apply innovations to better serve the public and discover new perspectives that will aid in product development in achieving continued growth.
Workwise, absenteeism will never be a work disruption issue. Outsourcing companies have sufficient manpower to handle the demands and workload. Aside from supervision and management, skills and product update trainings are conducted by qualified trainers to keep each agent up-to-date with client requirements and market trends.
Agents are also capable mediators. They can relate to clients easily and offer the best allowable pre-designed solutions allowed by SMEs to its customers. The outsourcer, then, wouldn’t have to endure the stress of pacifying unhappy customers. From surveys, outsourcers reported savings of 50-60% on operational cost, customer retention along with above-average marginal growth rate resulting to improved market and KPI metrics results.
Minimum wage is cheaper for entry level positions ranging between US$300 to 400 dollars. This is 40-60% cheaper when compared to the pay rate in industrialized countries. The low labor and cheap rental cost incentives are among the main reasons for outsourcing. For businesses, this is a win-win opportunity. Savings will always mean increased profit margin. For inquiries, you can write to firstname.lastname@example.org
Publish Date: February 22, 2019 5:00 AM
Through the many call centers and outsourcing hubs situated within and outside Metro Manila, the Philippine Outsourcing Industry was able to showcase Filipino professionalism and talent globally. In 2018, Goldman Sachs, the leading investment banking, management and financial firm named it as among the Next Eleven Economies. The firm projected the country to be the 14th largest economy in the world by 2050. Currently an emerging market economy, it is exponentially drawing investors in. Multinational firms like Toyota, IBM and Intel had been mainstays in the Philippines for several years. Investors use them as markers in their feasibility studies before venturing. From them, economic and business analysts are able to quantify investment profitability in the country.
Kittleson & Carpo Consulting recorded that 3 new BPO companies were registered weekly in the Philippines in 2018. The country is still the desired location of many western-based firms for inbound offshore outsourcing operations shown by the $14B in earnings and 1.9M jobs produced last year.
The allure of lower operational costs, low domestic wages and a proficient English-speaking workforce tighten the country’s pull. The Philippine peso’s foreign exchange rate value and wage inflation restrictions also stimulate the influx of foreign investments. A single US dollar investment is multiplied fifty two times as of 2018. Further, the Philippine focus shift from agriculture to service industry in the past decade made Metro Manila the business process outsourcing (BPO) leader and outsourcing capital worldwide; selling quality services and products to developed markets.
According to the 2018 report of the Texan global consulting firm, The Everest Group, the Philippines takes 16 to 18% of the global outsourcing market share. Six of its cities made the 2018 Tholons Top 100 Global Outsourcing Destinations. Manila ranked second place. This ranking is based on business catalyst, operational efficiency, digital adaptability, financial infrastructure, scale and talent availability, cost effectiveness, quality, functional capabilities and sustainability. The country’s top universities offering multiple disciplines are found in the city so there is abundant availability of highly skilled workers. This attracted the first BPOs to set office in the city.
BPOs in Manila are already mature and well-established. From pioneering, outsource vendors here have developed deep expertise in servicing global corporate functions for over a decade. This maturity led to the expansion of these Manila-based BPOs to other logistically and financially advantageous neighboring cities and provincial metro locations. Multiple outsourcing hubs are currently operating in Makati, Pasay, Muntinlupa, Ortigas Center, Pasig, Mandaluyong, Quezon City, Cebu, Davao, IloIlo, Bacolod, Sta. Rosa and Baguio.
The robust and lucrative information technology and business process outsourcing sector in these major areas ensure horizontal business growth to buyers as the BPOs goal is to meet their deliverables for mutual benefit. Outsourcing companies see to it that the service they provide level, if not, exceed world standards. This mission concisely serves the outsourcer’s vision.
Out of the 851 registered BPOs in the country 65% of the outsourcers are US firms. Others from Europe, Australia and New Zealand are also growing in number. Half of these companies purchase medical transcription, data entry, IT-related and animation production services while the other half are call centers. The well-organized and collaborative effort of the government and industry players who coordinate closely in keeping the country’s spot in the global scene made this possible. For inquiries, you can write to email@example.com
Publish Date: February 21, 2019 5:00 AM
Globally, the BPO industry is referred as an economic pillar, lifeline and powerhouse. Offshore outsourcing companies became an integral contributor to world economies. Oxford Business Group (OBG) even described it as “one of the largest white-collar employers” in many countries. The Philippines ranks third in the BPO industry. There are countless hubs in and around Metro Manila; economic zones and provincial metropolitan districts catering and garnering high satisfaction ratings from serviced offices. More so, voice-work here has the highest position in the outsourcing industry, evidenced by the top 16 offshore call center projects the country secured in 2016 and registry of 3 new outsourcing companies weekly.
The 2017 A.T. Kearney Global Services Location Index reported that the Philippines steadily remain a leader in the service industry. This is a very good indicator that the Philippine BPO industry has a strong foothold in the global outsourcing market.
The Philippine macroeconomic model pays close focus, gives leeway and incentives to promote the expansion of global in-house call centers in the country. Initiatives have been undertaken in high-value fields like engineering and legal BPO to design mechanisms that will hinder the threat of automation. It is also proactive in giving the sector all the necessary support including tax shields or incentives.
The country aims to maintain its position in the global market and gain advantage over worldwide competition. Today, BPOs significantly improved their services by merging human and artificial intelligence in their service protocols. This further lure new investments; ensuring millions of jobs and other employment opportunities to citizens while having the success of investors in mind.
Visa, a leader in the Banking and Finance Industry, opened a number of centers in the country to service millions of their clients. Investments like these from major industry players reflect highly on the viability and profitability of setting up inbound offices and having offshore teams here. The country even doubled the World Bank’s estimated lifetime BPO revenue of $50B to more than a $100B.
Aside from language skills, Filipinos are highly educated with strong customer service orientation. They are capable not only in handling diverse customers, knowledge-intensive IT and business services but also research and project development. Filipino workers have proven themselves to be easily and highly trainable. This is a big save on training cost specially, in the IT field.
IT training, for the average Filipino, starts in secondary school. Continuous IT education is later given in college. It is integrated in university curriculums in all fields of learning; making Filipinos computer-literate, even proficient, at the time of employment. This is an advantage investor appreciate.
These factors make Filipinos desirable employees to foreign employers. Many skilled graduates and workers are funneled out of the country by multinational corporations. They have seen and experienced the promising potential Filipino talents contribute to business growth. Philippine GDP Report shows that overseas remittances from migrant Filipino workers account for the 10% of the country’s GDP over the past decade while BPO income contributes 5%.
Further, the Philippine IT-BPM alliance had given the industry a voice. They collaboratively seek to further improve the country’s service quality to secure 15% global outsourcing market share as stated in its Roadmap 2016-2022.
Roadmap22 aims to further improve the skills of BPO agents to become globally competitive. It will arm Filipino talents with multi-industrial expertise, keep up with technological innovations in AI, software, analytics, big data and use them to the benefit of the emerging sectors serviced worldwide. This assures growth and profitability to the country and to all inbound offshore operations. They project that this will further boost the country’s market standing globally. For inquiries, you can write to firstname.lastname@example.org
Publish Date: February 19, 2019 5:00 AM
Managing your facilities is not just about having a group of people maintain your work area or do maintenance activities on your AC. It is a huge responsibility which, if not done right, can have a significant impact on your day to day operations.
But why should you outsource your facilities services to a vendor, and what is it?
Facilities outsourcing is a process in which you hire a contractor to take accountability of your facilities management arm. It includes maintenance services and ensures that the work environment is safe.
Facilities outsourcing in the Philippines is a growing industry because the vendors know what they are supposed to do. The mechanics and facilities experts are not just those who know how to fix your plumbing system; they are also trained to comply with the expectations laid out by the law in relation to environmental hazards.
Depending on your city and industry, the government may require you to comply with L.E.E.D standards, which includes legal expectations when there is a repair or renovation needed.
If you hire your facilities team internally, chances are one is going to be out sick one day. Or there could be an emergency. Whatever happens, one absence can impact your sanitation or the safety of the work environment, let alone making sure that all the equipment is in the proper working order.
This will not happen with outsourcing facilities teams. If someone is out, they have a healthy roster of employees who can serve as a temp to replace the absent employee assigned to servicing you. Because of this back-up system, you can expect an uninterrupted service.
Facilities management require skill. The employees who belong to this organization need training. If you hire your own, chances are you do not have the expertise to keep these employees up to date with trends and legal expectations.
But if you outsource, you can expect that the services are at par with your standards. If you manage your own facilities group, there may also be non-performing employees that you cannot remove immediately for fear of the impact on your daily activities.
But with an outsourced group, you simply have to report the erring employee, and he may be replaced immediately.
Managing your facilities team can take you away from more important matters—the business operations and your customers. You have to meet your facilities team, deploy them to their specific tasks, check their work, compare it with the standards, manage their sick days, rotate their schedules, determine costs of repair, and so much more.
A facilities team is like any other team. They need guidance. And if you have an in-house facilities department, you will not be able to fulfill you’re your other duties.
You are better off hiring a facilities manager and having him work with an outsourced group.
An outsourced facilities group has several benefits. You can reduce the work of your staff, save on the costs of paying for employee benefits, and decrease legal risks if there is an injury. For inquiries, write to email@example.com.
Publish Date: February 19, 2019 5:00 AM
A business incubator works in a similar manner with a baby incubator. When a baby is born, you need to put him in an incubator as he adjusts to his environment after birth. In business, an incubation set up is a place where a new entrepreneurial can receive management training and office space.
You can set up your offshore business and seek the help of business incubators in the Philippines.
But why should you do this and what are the services that you can get?
When you start a business in the Philippines, you need people on the ground. And this is where an outsourcing company comes in. First off, you need serviced offices to provide you with seat leasing options.
The outsourcing companies have offices fully set-up for your use. As a business, you need:
All of these are ready for deployment and are fully functional.
When you open a business or center with outsourcing companies in the Philippines, you will be leveraging the talent of thousands of experts who have been in the industry for decades. This includes shared services like the following:
After the set-up, the outsourcing vendor in the Philippines can also provide you with a dedicated managed operations. These are management-level employees who will oversee your daily operations, ensuring that every cog in the operations is working.
You can also expect senior managers to provide support to the operations group. These leaders will be hired in accordance with their tenure as managers, and in relation to your industry.
Every business needs all the help it can get, especially if it is an offshore team. To do it right, you need the support of experts who have been setting up and operating offshore programs.
The Philippines is the go-to country in the world when it comes to outsourced services, including business incubation projects. The country is the global capital of the BPO industry and has been at the forefront of market leadership in the last two decades. For inquiries, write to firstname.lastname@example.org.
Publish Date: February 19, 2019 5:00 AM