Being away from your team is a real challenge for productivity. This physical absence might affect your efficiency as a team if not handled perfectly. Thankfully, there are tools made to effectively and closely monitor your whole team. These are innovations for managing a remote team in the Philippines.
Worry no more, if your member is not working, you may now see what he’s on and monitor everyone’s work progress.
1. Google Drive and Platforms
Google Drive is one of the most popular tools out there, especially for file management. It allows dispersed employees across the globe to access the files whenever colleagues are cannot be reached.
Also, platforms like Google Drive and Google Sheets are user-friendly for light and not so complex tasks. It can allow you to work on the same project in real-time.
Zoom is considered as one of the best video conferencing app. Its rapid growth and popularity prove its functionality among the professionals. We all hate those instances where the screen freezes with no sound or a lagging appearance of our co-workers in a video conference.
This is a team communication app that is most widely used by remote teams. Companies like Zapier, Buffer, and Help Scout even consider Slack as their virtual office. Through Slack, remote workers can immediately give feedback and inputs on a specific project. One special feature of this is that the team will be notified if there’s a new email subscriber or a product review.
Its simplicity is its unique selling point as it will not require a lot of information (that overwhelms users) and just gets the job done. This is a project management software that is fast-paced and flexible for the team to be more productive. Bonus, it’s visual approach on tracking progress and work makes it more appealing and easy to use.
5. 10,000 ft.
Using 10,000 ft. is like being 10,000 ft above the sky and seeing the ground. (Oops, that’s a terrible comparison.) Seriously though, it allows everyone to look at the bigger picture while working on your own and being on the same page. It can show everyone who’s working on a specific project and give you detailed analytics on the profitability of workers and projects. Sounds about right, eh?
Nope, this blog is not sponsored by those apps. Those are what we and others have been using and proven to be effective.
One secret in managing a remote team in the Philippines is to just treat them like how you treat your workers who are present in your office. They are not robots, as there is a human being behind that monitor working, so treat them like one. They are also capable of friendships and they can feel exhaustion and as well.
Publish Date: February 6, 2020 5:00 AM
ethosIQ’s Business Process Outsourcer (BPO) Optimizer allows clients to manage their vendor contact center resources without requiring manual intervention through our manufacture-agnostic data collector processes. ethosIQ collects schedule and exception data, based on your desired parameters. Collection of data is transparent and doesn’t require intervention from either you or your vendor resource. You know your needs, and now you can manage those needs effectively, efficiently and effortlessly, using ethosIQ’s BPO Optimizer!
|2.)||Lieber & Associates|
Technology Consulting Services
Lieber & Associates provides consulting services to select, contract for, test, implement, and optimize workforce management systems. It's technology consultants have worked with all major systems and many smaller ones. Counsel is informed by several decades of WFM experience.
Agyletime Cloud Workforce Management
Agyletime is an enterprise grade true Cloud WFM and t is channel agnostic .
Its ease to Use , easier onboarding, forecasting and better scheduling.
You can integrate to CRMs such as SFDC, Zendesk, ServiceNow and others and to telephony systems such as AVAYA, CISCO, Genesys and other cloud telephony systems ; to independent Chat systems to aggregate data for WFM omnichannel forecasting, scheduling, optimisation and reporting.
Noble ShiftTrack WFM
Maximize the efficiency of your contact center and meet/exceed customer expectations with workforce engagement tools that help you accurately forecast workloads, match the right resources to your needs and keep agents motivated. More than just scheduling agents and tracking shifts, Noble’s ShiftTrack WEM solutions optimize labor costs, manage capacity more effectively and improve service levels.
PH: +61 (0) 3.9008.1700
Track staff performance, capture meaningful feedback and deliver quality customer experiences using Phonestat. Our cloud based solution allows you to create simple scorecards to provide instant feedback and training to your staff.
There are powerful integrations to source interactions from anywhere and an open API to allow you to build your own.
QPC WFM - Calabrio/Teleopti Specialism
QPC has a long and successful history of delivering tried and tested innovative workforce management systems, and the training and consultancy needed to ensure organisations can leverage the customer service and operational efficiency benefits workforce management principles and automated workforce management systems can deliver.
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