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Being away from your team is a real challenge for productivity. This physical absence might affect your efficiency as a team if not handled perfectly. Thankfully, there are tools made to effectively and closely monitor your whole team. These are innovations for managing a remote team in the Philippines.
Worry no more, if your member is not working, you may now see what he’s on and monitor everyone’s work progress.
1. Google Drive and Platforms
Google Drive is one of the most popular tools out there, especially for file management. It allows dispersed employees across the globe to access the files whenever colleagues are cannot be reached.
Also, platforms like Google Drive and Google Sheets are user-friendly for light and not so complex tasks. It can allow you to work on the same project in real-time.
2. Zoom
Zoom is considered as one of the best video conferencing app. Its rapid growth and popularity prove its functionality among the professionals. We all hate those instances where the screen freezes with no sound or a lagging appearance of our co-workers in a video conference.
3. Slack
This is a team communication app that is most widely used by remote teams. Companies like Zapier, Buffer, and Help Scout even consider Slack as their virtual office. Through Slack, remote workers can immediately give feedback and inputs on a specific project. One special feature of this is that the team will be notified if there’s a new email subscriber or a product review.
4. Trello
Its simplicity is its unique selling point as it will not require a lot of information (that overwhelms users) and just gets the job done. This is a project management software that is fast-paced and flexible for the team to be more productive. Bonus, it’s visual approach on tracking progress and work makes it more appealing and easy to use.
5. 10,000 ft.
Using 10,000 ft. is like being 10,000 ft above the sky and seeing the ground. (Oops, that’s a terrible comparison.) Seriously though, it allows everyone to look at the bigger picture while working on your own and being on the same page. It can show everyone who’s working on a specific project and give you detailed analytics on the profitability of workers and projects. Sounds about right, eh?
Nope, this blog is not sponsored by those apps. Those are what we and others have been using and proven to be effective.
One secret in managing a remote team in the Philippines is to just treat them like how you treat your workers who are present in your office. They are not robots, as there is a human being behind that monitor working, so treat them like one. They are also capable of friendships and they can feel exhaustion and as well.
Retention Outsource Services Ec3 is an recognized boutique outsourcer based in Durban, South Africa. Focusing on client retentions, reactivations and cross-sales Ec3 has set the standard in outsourcingwith emphasis on guarding client data through rigorous systems and checks and balances. Neutral English accents and only GMT+2 time zone means campaigns can be easily implemented worldwide. For quality standards, highest conversions and data integrity Ec3 has become the de facto standard for customer retentions through outbound voice, AVM and webchat.
2.)
Premium Listing
Omnie Integrated Services
Omnie is driven by a mission to make premier customer service and leading technologies available to organizations of all sizes. Omnie’s North American-based brand ambassadors support voice, SMS, email, contact form, live chat and social media. For digital communications, Omnie offers both live chat and automated customer support, 24 hours/day. With clients in the United States, Canada, and Europe, Omnie provides customer service to brands all verticals including eCommerce, health & wellness and hospitality, tech, and travel.
3.)
ABSI, LLC
ABSI is a Global Outsourced Contact Center Provider. We are headquartered in Nashville, TN where we maintain a network of 1000 Work-at-Home Agents. Our Brick and Mortar Corporate center can seat another 200 agents upon demand. We also offer Contact Center Services in Mexico (2 locations) and Nairobi, Kenya. Our agents are all fluent in English and we can also support Spanish, French and Arabic languages. Whether your need is Inbound/Outbound Voice, Text, Chat, Email or Social Media Management we can provide the customized solution you need. Lets discuss your unique needs and let you show you what we can do.
4.)
AssisTT
Contact Center Services End to end Contact Center Services provided in Turkey, including call center infrastructure and experience solutions.
5.)
Bespoke International Group
Business Process Outsourcing Bespoke International Group specialise in delivering Global Business Solutions that consistently create an outstanding customer experience
6.)
Comvendo
Inbound, Outbound, Backoffice
7.)
Connecta Center
- Prospecting, commercial appointments - Collection - Surveys - Customer Care - Technical Support
8.)
ContactWorks
We specialize in all aspects of customer contact services: • Customer Service • Technical Support • Employee Help Desk • Customer Acquisition / Retention • Order Processing / Administration • Quality Monitoring • Consulting
9.)
Eckoh
Contact Centre Services Our agents can supplement your existing contact centre by providing help with taking Secure Payment, donation requests, overflow and out-of-hours calls, IVR support, Web Chat and Social Media responses. We ensure your customer card data is completely secure, thanks to our PCI DSS compliant environment.
Unified Agent Desktop solution brings together disparate solutions into one user-friendly interface. It improves efficiency and enhances both the agent and customer experience.
10.)
EMS
EMS provides a complete offering of customer support services: Inbound/Outbound Abilities Email/Text Solutions Interactive Voice Response (IVR) FAQ/Knowledge Base Maintenance Live Chat Preemptive Chat Web Call Back/Co-Browsing Services Social Networking Forum Monitoring Foreign Languages
Methods of communication and support can vary widely for each unique program. Different goals need to be addressed with different customer support strategies. Many of our clients take advantage of multiple support strategies to provide superior service for their end-users.
11.)
Gatestone & Co.
Customer Contact Center and Business Process Outsourcing (BPO) Solutions. Since 1978, Gatestone & Co. has been providing Customer Contact Center and Business Process Outsourcing (BPO) solutions to a variety of markets globally.
We offer fully-integrated multilingual Contact Center facilities operating 24/7 x 365, located in North America, Latin America and Asia. We have made tremendous investment in our technologies and process innovations to ensure all the right business outcomes while elevating customer satisfaction and brand loyalty.
12.)
InfoCision
Over nearly 4 decades, InfoCision’s passion for performance and proven results have driven an evolution to become much more than a contact center. Leverage our contact center resources, or we can help your internal center become more efficient and effective.
We are interaction experts committed to delivering superior customer experience and KPIs, while simultaneously reducing overhead, increasing return on investment, saving time, and minimizing risk. Our people and technology help your brand thrive with 24-7-365 support (phone, chat, email, text, social media monitoring etc.), Level 1 PCI compliance, and a complete, customizable suite of enhancements for internal customer care organizat... (read more)Over nearly 4 decades, InfoCision’s passion for performance and proven results have driven an evolution to become much more than a contact center. Leverage our contact center resources, or we can help your internal center become more efficient and effective.
We are interaction experts committed to delivering superior customer experience and KPIs, while simultaneously reducing overhead, increasing return on investment, saving time, and minimizing risk. Our people and technology help your brand thrive with 24-7-365 support (phone, chat, email, text, social media monitoring etc.), Level 1 PCI compliance, and a complete, customizable suite of enhancements for internal customer care organizations.
The female-owned company is a U.S. contact center provider with an expert workforce combining secure Work at Home agent team with domestic brick and mortar campuses in the U.S. and Puerto Rico. InfoCision is PCI Level 1 compliant, HIPAA ready, and maintains highest compliance standards. InfoCision is a long standing member of PACE and the Better Business Bureau.
13.)
Invensis
Finance and Accounting Outsourcing Services
14.)
Liveware Labs
Liveware Labs is an outsourcing company that builds outsourced teams in the Philippines to reduce operational costs and increase efficiency for companies.
We help you build your full-time, dedicated team in the Philippines, taking care of everything on the ground, while you retain full control of your team, including KPIs, quality, workflow and productivity. So not only do you enjoy significant cost savings (up to 70%), but you still get employees who work just for you, in your business, working towards your business-specific goals.
Further to this, we specialise in the travel industry. We have a deep passion for travel as our people are experienced, travel enthusiasts. That is why we... (read more)Liveware Labs is an outsourcing company that builds outsourced teams in the Philippines to reduce operational costs and increase efficiency for companies.
We help you build your full-time, dedicated team in the Philippines, taking care of everything on the ground, while you retain full control of your team, including KPIs, quality, workflow and productivity. So not only do you enjoy significant cost savings (up to 70%), but you still get employees who work just for you, in your business, working towards your business-specific goals.
Further to this, we specialise in the travel industry. We have a deep passion for travel as our people are experienced, travel enthusiasts. That is why we offer so many services to the travel industry. We know first-hand what it is to manage flights, hotel bookings, cruising, activities, transfers, travel insurance and much more.
15.)
MetroCall
MetroCall is a Contact Center located in Uruguay, with international presence, providing customized solutions and following the trends and needs of users
16.)
OpsTalent
Multilingual Customer Support 24/7/365 Award-winning BPO providing multilingual customer service and technical support solutions.
With our people-first culture, we provide the teams your company needs to succeed and grow. Let OpsTalent do the hard work for you.
Our mission is your happy customer.
17.)
Outcess
CONTACT CENTER OUTSOURCING OUTCESS SOLUTIONS NIGERIA LIMITED is an integrated customer engagement and business process outsourcing company. We deliver innovative digital and cloud solutions that empower and optimize the performance of people, teams, and organizations. We are a 100% wholly Nigerian owned venture and believe in the talent of our people in our over 17 years of operations serving the likes of MTN, Airtel, 9Mobile, Multichoice, Total, Mantrac, Nigeria Immigration Service, Nigeria Communications Commission, Guaranty Trust Bank, Fidelity Bank, Sterling Bank, Branch, Avon Medical Centre, AIICO Multishield insurance, Custodian and Allied Insurance, NTEL, Smile etc. We currently operate a 1200-seat, 24/7, 365... (read more)OUTCESS SOLUTIONS NIGERIA LIMITED is an integrated customer engagement and business process outsourcing company. We deliver innovative digital and cloud solutions that empower and optimize the performance of people, teams, and organizations. We are a 100% wholly Nigerian owned venture and believe in the talent of our people in our over 17 years of operations serving the likes of MTN, Airtel, 9Mobile, Multichoice, Total, Mantrac, Nigeria Immigration Service, Nigeria Communications Commission, Guaranty Trust Bank, Fidelity Bank, Sterling Bank, Branch, Avon Medical Centre, AIICO Multishield insurance, Custodian and Allied Insurance, NTEL, Smile etc. We currently operate a 1200-seat, 24/7, 365 days a year BPO centre in Opebi, Ikeja Lagos, Nigeria. In addition, we have successfully moved over 450 agents to our work from home (WFH) platform due to the recent Pandemic.
18.)
Peak Support
Customer Service That Scales With You
We take customer service, technical support, and back office tasks off your hands so you can avoid the expensive and unnecessary costs of hiring a full-time support team. With Peak Support, new agents can be added in as little as one week! Your customers will get the exceptional service they deserve, while you get to focus on what you do best
19.)
Vads
One Stop Solutions for Contact Center VADS Indonesia provides a contact center as a whole, both fully outsourced and managed services with various channels according to client needs. Provide inbound and outbound contact centers. - Inbound contact centers such as Customer Service, Walk-In Center, and Service Desk - Outbound contact centers such as Telesales, Telemarketing, Telesurvey, Teleretention, Telereminder, and Telecollection.
20.)
Pusula Call Center
Pusula CC is a professional communication center that started its journey in 2011 with the vision of offering uninterrupted service, managerial efficiency, creating a unique customer experience. With its experienced human resources, up-to-date technological infrastructure and innovative business models, it provides services to its customers and business partners beyond expectations. Pusula CC, whose foundations were laid in 2009, has been operating in the human resource and communication sector since 2011 with its experience, know-how, tailor-made solution suggestions and professional management staff, and takes care to keep the quality of employment at the highest level. It is among the l... (read more)Pusula CC is a professional communication center that started its journey in 2011 with the vision of offering uninterrupted service, managerial efficiency, creating a unique customer experience. With its experienced human resources, up-to-date technological infrastructure and innovative business models, it provides services to its customers and business partners beyond expectations. Pusula CC, whose foundations were laid in 2009, has been operating in the human resource and communication sector since 2011 with its experience, know-how, tailor-made solution suggestions and professional management staff, and takes care to keep the quality of employment at the highest level. It is among the leading companies of the sector with the employment of +3500 personnel in 21 different locations. With its +3500 employees at 21 different locations, Pusula CC strives to bring quality workforce together with the right employer just in time, thereby increasing the quality of employment in all the sectors it operates in and to harmonize its workforce and workforce strategies.
As Pusula CC for all our projects;
Our vision; To contribute to the sector with its innovative solutions and current service understanding that it provides worldwide, especially in our country, to become a preferred brand in international media by increasing its service quality.
Our mission is; In the light of our strong organizational structure and experiences, to understand the needs and expectations of our customers in the best way, to offer the most appropriate solution suggestions from the right channel and to provide a complete customer experience.
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