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Tools for Managing a Remote Team in the Philippines - Asia Telecom - ContactCenterWorld.com Blog

Tools for Managing a Remote Team in the Philippines

Being away from your team is a real challenge for productivity. This physical absence might affect your efficiency as a team if not handled perfectly. Thankfully, there are tools made to effectively and closely monitor your whole team. These are innovations for managing a remote team in the Philippines.

Worry no more, if your member is not working, you may now see what he’s on and monitor everyone’s work progress.

1. Google Drive and Platforms

Google Drive is one of the most popular tools out there, especially for file management. It allows dispersed employees across the globe to access the files whenever colleagues are cannot be reached.

Also, platforms like Google Drive and Google Sheets are user-friendly for light and not so complex tasks. It can allow you to work on the same project in real-time.

2. Zoom

Zoom is considered as one of the best video conferencing app. Its rapid growth and popularity prove its functionality among the professionals. We all hate those instances where the screen freezes with no sound or a lagging appearance of our co-workers in a video conference.

3. Slack

This is a team communication app that is most widely used by remote teams. Companies like Zapier, Buffer, and Help Scout even consider Slack as their virtual office. Through Slack, remote workers can immediately give feedback and inputs on a specific project. One special feature of this is that the team will be notified if there’s a new email subscriber or a product review.

4. Trello

Its simplicity is its unique selling point as it will not require a lot of information (that overwhelms users) and just gets the job done. This is a project management software that is fast-paced and flexible for the team to be more productive. Bonus, it’s visual approach on tracking progress and work makes it more appealing and easy to use.

5. 10,000 ft.

Using 10,000 ft. is like being 10,000 ft above the sky and seeing the ground. (Oops, that’s a terrible comparison.) Seriously though, it allows everyone to look at the bigger picture while working on your own and being on the same page. It can show everyone who’s working on a specific project and give you detailed analytics on the profitability of workers and projects. Sounds about right, eh?

Nope, this blog is not sponsored by those apps. Those are what we and others have been using and proven to be effective.

One secret in managing a remote team in the Philippines is to just treat them like how you treat your workers who are present in your office. They are not robots, as there is a human being behind that monitor working, so treat them like one. They are also capable of friendships and they can feel exhaustion and as well.

Source: https://www.asiateloutsourcing.com/tools-for-managing-a-remote-team-in-the-philippines/

Publish Date: February 6, 2020


2024 Buyers Guide Consultancies

 
1.) 
Mpathy Plus

Mpathy Plus transform service, improve performance and provide operational support. We work in all areas of customer service and contact centres from initial strategy, feasibility studies, business cases, project management through to operational reviews, resource planning etc. We are independent and have vast experience of implementing, managing and changing contact centres and the customer experience.

2.) 
PCA Advisors Ltd

Contact Center Sales - growth and marketing strategies
I work with contact centers to position their companies to take advantage of opportunities that exist for them. We also work with their existing sales team to improve their communication and hunting skills. 'Growth' is our greatest ability.

3.) 
Vads

PT VADS Indonesia provides consultancies with trainers, modules, a development programs for individuals and/or teams. Types of consultancies provided by PT VADS: Knowledge Process, Transformation Consultancy, Customer Services, Contact Center, Leadership, Interpersonal Development, Motivation, Training for Trainers and Digital Marketing.

4.) 
SCC Services Group

Contact Center Operations Performance Management
In today’s competitive business environment, contact center and marketing professionals are constantly challenged to manage a growing business, achieve superior performance levels and at times are asked to support services and products that are becoming more complex.

Faced with this reality, the consulting disciplines that SCC Services Group focuses on are operations management and service delivery excellence in the customer service, contact center and brand marketing arenas.

Our consulting practice puts emphasis on:

- Contact Center Operational Assessments
- Human Capital Management
- Organizational Structure
- Brand Marketing
- Strategic Planning
- Sales and Customer Care Tra...
(read more)

5.) 
The Taylor Reach Group

Established in 2003, The Taylor Reach Group is an award winning, call, contact centre and customer experience consulting and advisory firm. The company is based in Toronto and has offices in New York, Atlanta, Washington, Ottawa, London, Bangalore, Hong Kong and Beijing. We are vendor agnostic and do not partner with technology or outsource agencies. The only one who pays us are our clients. Each of our consultants possess a minimum of 20 years of ‘hands-on’ call/contact center operational management experience. We do not sell the pyramid, the seasoned experts you deal with through the sales process are the same people who will complete your project.
Taylor Reach has worked with contact cen...
(read more)
 



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