There are a lot of business functions and roles needed to be fulfilled in order for a business to operate. For start-ups, filling up these roles up to the smallest function would be somehow impractical. Most startups in the Philippines only fill core roles focused on the business function, and the rest will be outsourced. This is a strategic and practical option proven to be healthy for their economic health.
Listed below are the top roles/business functions most outsourced in the Philippines.
1. IT Support
As the business successfully adapted technology to its core, IT support is an essential function for the business to operate efficiently. Problems may still arise from using computers, the Internet, network and such, that is why IT support personnel also plays on the productivity of the company. Technology makes everything easier and we need IT Support’s help.
2. Programming / Web Design
Adapting to technological advancement also means businesses integrating to have their own website. Companies believe that through websites, they will be reached easily by their target audience. These contain crucial information about the company like information about their services/products, its history, and how to reach them. Programming and web design skills is an unusual skill so companies really have to look out for it.
3. Content Writing and SEO
Not all smart employees can brave the blank page and a blinking cursor. The need for content actually depends on the company. Marketing copies, blogs, flyers, and digital content are the usual jobs of content writers and SEO experts. This is also an unusual skill that requires years of experience and education that is why most companies choose to outsource this function.
4. Payroll and Human Resources
This function may sound easy for others, but payroll service requires understanding and compliance with the tax withholding practices in accordance with the payroll laws of the country. Also, some businesses also outsource the function of looking for the right candidate for they believe that this third party partner knows better on what to look out for the potential candidates.
5. Virtual Assistants
Usually, business executives outsource virtual assistants in the Philippines. They are tasked to assist and run the usual errands of a business executive. Sometimes, they would handle specific tasks like accounting, content creation but mostly, admin work like travel management, payroll, data entry, etc. They are supposed to lessen the burden of the professionals in terms of tasks and work.
6. Call Center and Customer Support
This is probably the most common or outsourced in the Philippines. The country is one of the nations that have built a reputation for trustworthy call center personnel. They are in charge of customers’ queries, questions, and such. This is helpful for companies, as they will not worry about handling their customers’ concerns.
7. Financial Services
Like programming and web design, financial services require a specific set of skills. There are a lot of companies offering accounting services and everything that includes money management and finance.
8. Marketing and Advertising
No business succeeded without the help of marketing and advertising. It is all about gaining a presence in the market and reaching the right audience. Companies need experts who will strategize for them. It is not just about putting a Facebook post, but marketers and advertisers study the market, build brands, deal with platforms and media. Sadly, a lot of companies still neglect this function and don’t realize its importance.
Outsourcing is a cost-cutting tool. For start-ups, outsourcing is a viable option. Also, even big companies consider outsourcing as it helps them cut costs and be strategic. The said functions above play an important role in making the business run smoothly and thus are equally important.
Publish Date: February 18, 2020 5:00 AM
This real-time walldisplay is able to show every form of contact in a clear wallboard, with the necessary KPI’s per channel; like phone, chat, etc.
|2.)||Call Center Studio|
Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565
|3.)||Call Tracking Metrics|
Today’s customers aren’t always willing to pick up the phone to talk to a business, which is why an omnichannel communications strategy is essential. Because our software tracks chats, texts, and form submissions in addition to calls, we make it easy for you to interact with customers in their preferred method of communication. Take your strategy to the next level by utilizing our automated tools which can generate instant communications back to your customers as soon as they contact you.
ContactPro empowers agents to efficiently serve customers in today's demanding world of Omni-Channel communication. The state-of-the-art technology solution helps contact centers to leverage their existing Avaya infrastructure while decreasing contact center costs and increasing customer satisfaction.
With a strong focus on Omni-Channel functionality ContactPro defines a new method for integrated traditional voice contacts, emails, fax and documents with modern web and smartphone communication for any WebRTC, chat, assistant browsing and file sharing, online presence, SMS/IM (text) and social media activities. Additionally, the web supervisor functions provide simple reporting and full me...
PH: +1 305 766 3264
|5.)||Comm100 Network Corporation|
The Comm100 omnichannel customer experience platform powers real-time interactions via web, mobile, and messaging. We make it easy for organizations to answer questions, solve problems, and keep customers happy.
From front-line marketing and sales to ongoing service and support, Comm100 enables great digital experiences that drive revenue without increasing costs.
CFront for Digital Communication Channels
CFront by Comsys is a state-of-the-art application that enriches contact centers with digital communication and collaboration capabilities. CFront is natively compatible with Aspect Unified IP and Cisco Unified Contact Center (UCCE/UCCX) platforms and connects them with all the major communication channels.
Comsys is a provider of οmnichannel customer engagement solutions that assist companies around the world in delivering unique customer experiences. For the last 15 years, Comsys designs and implements complex projects for clients from the outsourcing, financial services, telecommunications, and retail sectors. Comsys enjoys strategic partnerships with technology vendors like Cisco®, Aspe...
Eckoh Experience Portal
Cloud-based portal that delivers Eckoh's complete Secure Payment and Customer Engagement solutions. Simply take the solutions you need today and add additional ones as you need them. All from one supplier.
PH: 01442 458300
eGain omnichannel customer engagement solutions power digital transformation for leading brands.
Guided by AI, knowledge, and connected analytics, eGain’s customer engagement suite enables excellence in digital-first, omnichannel customer engagement across digital self-service, including virtual assistance, messaging, chat, social, and email, seamlessly integrated with voice.
Based on a unified platform, the solution is trusted by blue-chip brands for customer engagement at scale that is effective, efficient, and consistent, while being compliant with best practices and industry regulations.
Customer Engagement Platform
The Customer Engagment Platform (CEP) collects multichannel interaction and application data from all channels, across multiple systems, providing a single, complete data source for ethosAnalytics to access and display information in useful, usable ways. CEP provides companies with scalable and repeatable software for big data solutions.
Directly engage customers through an effortless Video chat via your web page or mobile APP with a secure platform. Escalate from an existing chat or create a brand new video conversation, use desktop sharing and co browsing, record and track every step of the customer journey
|12.)||Fusion E-Solutions LLC|
omnichannel support service, BPO services
We help businesses in their administrative and repetitive jobs as a be-fitting virtual assistant service provider. With an objective to reduce in-house burden, save time & money, and regain focus, we show flexibility in working 24/7 for clients with dynamic needs.
|13.)||Hodusoft Pvt. Ltd.|
Omnichannel Contact Center Software
"HoduCC" is a comprehensive and consolidated contact center software. It guarantees to provide the best call center software that suits best for all types of call centers. Being one of the top Voice over Internet Protocol (VoIP) solutions providers across the globe, HoduSoft ensures that this contact center software offers intelligence, security, and advanced features.
HoduCC has been designed in a way to make sure that user loyalty is built and the customers’ expectations are accomplished. Doesn’t matter what your business size is, HoduCC is most affordable Contact Center Software for small businesses as well.
HoduCC allows customer support teams to provide personal, productive phone...
|14.)||Lieber & Associates|
Omichannel Migration Consulting Services
Lieber & Associates provides technology, management, and operations consulting services to transform departments into omnichannel contact centers. After assessing current operations, the firm delivers a roadmap for testing and implementing technology, metrics, training, and any staffing required to meet omnichannel goals. The firm also advises on programs to migrate customers to the new channels.
A premier yet affordable VoIP phone system, working from home—or anywhere—has never been easier than with MightyCall, a no-hardware, no-nonsense solution for SMB.
PH: +1 (888) 256-8312
Noble Contact Center
Truly unified omnichannel operations. Your customers have growing expectations about how and when they want to interact with you. The noble contact centre suite helps you seamlessly communicate with your customers, no matter which channel(s) they prefer. Noble helps you optimise agent activity and improve the efficiency of customer interactions with our unified omnichannel solutions. Seamlessly manage communications over a variety of voice and non-voice channels including voice, email, sms text, web chat and social media. Simultaneously manage inbound and outbound communications without having to log in and out of programs. And combine all channels on a single platform to improve contact centre efficiency and profitability.
PH: +61 (0) 3.9008.1700
70,000 health-related searches are made on Google every minute. The digital front door as a channel is more important than ever for helping consumers access care. OrbitaENGAGE, leverages powerful conversational tools such as chatbots, voice search, and voice SEO, which guide consumers as they search for and navigate care. Capabilities focus on call deflection and include: Find a doctor or location , Appointment scheduling , Healthcare FAQs, Virtual triage
Virtual visits (via telehealth integration,) andV oice Search and Voice SEO ,
|5 Reasons Why WordPress is a Good CMS for Startups||March 9, 2020 5:00 AM|
|Top 8 Outsourced Roles in the Philippines||February 18, 2020 5:00 AM|
|Tools for Managing a Remote Team in the Philippines||February 6, 2020 5:00 AM|
|Working or Not: Supervising Virtual Assistants||February 3, 2020 5:00 AM|
|Virtual Assistant in the Philippines: What They Can Do For You||January 19, 2020 5:00 AM|
|Freelancer or Outsourcing Firms – Pros and Cons||August 12, 2019 5:00 AM|
|Staff Leasing and Staff Augmentation in Philippines||August 8, 2019 5:00 AM|
|Seat Leasing as a Quick Start to your Contact Center in Philippines||August 7, 2019 5:00 AM|
|SME’s changing Outlook Towards Outsourcing||February 23, 2019 5:00 AM|
|Why SMEs need Telesales & Appointment Setting?||February 22, 2019 5:00 AM|