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What is Outsourcing and how does it Actually Work? - Asia Telecom - ContactCenterWorld.com Blog

What is Outsourcing and how does it Actually Work?

Outsourcing is simply the process of obtaining a third-party institution to perform partial business functions instead of hiring an in-house employee or department.

Outsourcing companies operate to domestically or internationally assist a corporate entity in its activities. Provide support in accomplishing business activities usually of Small-Medium Enterprises (SMEs) and individuals with financial and/or manpower restrictions. But today, more companies regardless of the size are now turning to outsourcing as it is an absolute way for business entities to focus more on its competencies, choosing outsourcing as a way of reducing costs as there will be no need to provide benefits to employees and less expenses are to be worried about.

The progress of Business Outsourcing in Asia

            Asia has dominated the world with its Outsourcing expertise. Countries such as India, Indonesia, Malaysia and Philippines are few of the most favored destinations for Outsourcing in Asia as Asia cradles a great population of highly-skilled, educated individuals to perform their expertise. These language-proficient individuals offer their specializations as English-Speaking Customer Service providers, Collections specialists, Outbound Sales Agents and Telemarketing agents.

Top Countries for Outsourcing in Asia

            India, one of the world’s preferred Outsourcing destinations, lies in its huge talent pool of resources which has a population of over 1.2 billion people and approximately 3.1 million graduates are added to their workforce every year. This, together with flexible pricing options and high-quality infrastructure and technology are positive considerations for any offshore countries to choose India for Outsourcing.

            Indonesia and Malaysia, with enormous government focus in upgrading incentives for investments as well as the strength of English-fluency of both country’s population are only few of their outsourcing advantages.

            Cost is the number one reason companies are benefiting from outsourcing in the Philippines. The cost of labor is typically half of the cost in developed countries. The client doesn’t have to pay for office space, taxes and equipment which adds up to more than 60% budget savings. English is one of the top spoken language in the Philippines thus, companies can acquire workforce with guaranteed language competency. These talents are flexible to diversified outsourcing positions- Telemarketing and Collections agents, English-Speaking Customer Service specialists, Outbound Sales Agents and desk support.

            Outsourcing in the Philippines opens opportunities for a stronger global corporate market while enabling possibilities to showcase skills and empower capabilities of Filipino experts.

Choose the Right Outsourcing Partner

Established to be the top expert of Outsourcing in the Philippines, Asiatel Outsourcing, handles a complete scope of outsourcing services striving to help clients experience exceptional solutions from across the globe. With extensive knowledge in handling Inbound and Outbound business processes from Web Chat, Outbound Sales to Tagalog, Bahasa, Cantonese and English-Speaking Customer Service through its voice call offerings. For inquiries, you can send us an email to bd@athl.com.hk

Source: https://www.asiateloutsourcing.com/what-is-outsourcing-and-how-does-it-actually-work/

Publish Date: May 25, 2018 5:00 AM


2021 Buyers Guide Computer Telephony Integration

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

2.) 
ComSys S.A.

CLink for CRM and Call Center Integration
CLink by Comsys is a middleware that connects in real-time the CRM and the contact center applications. CLink enhances the CRM with interaction management capabilities from the contact center that allow agents to work more productively across all communication channels.
Comsys is a provider of οmnichannel customer engagement solutions that assist companies around the world in delivering unique customer experiences. For the last 15 years, Comsys designs and implements complex projects for clients from the outsourcing, financial services, telecommunications, and retail sectors. Comsys enjoys strategic partnerships with technology vendors like Cisco®, Aspect Software®, and Microsoft® for the delivery of innovative interaction management and contact center optimization solutions.
PH: +302109241486

3.) 
Consilium Software

Consilium UniAgent™
Today’s call centers need their agents to work more naturally, and respond better and faster. Here, we talk about the innovations Consilium has made with the latest desktop and mobile agent releases of the UniAgent™ CRM connector. From small enterprises to Fortune 500 companies and governments across 110 countries, UniAgent™ comes into action right at the moment of reckoning, making every contact center experience engaging and personalized, powered by simplified customer identification and anticipating customer needs.
UniAgent™ provides CRM integrations between all the Cisco contact center solutions (UCCX, PCCE, UCCE and HCS-CC) and over 20 CRMs, such as Salesforce, Microsoft Dynamics 365...
(read more)
PH: (+61) 406 501 368

4.) 
IntraNext Systems

IntraNext Systems develops agent efficiency tools and data security software solutions for medium-to-large contact centers. Our Event Intelligence® Platform solutions include SmartCTI™, iGuard®, and SmartSIP™. SmartSIP is based on our patented SIP layer technology and provides a DTMF masking solution for VoIP environments.
PH: 888.638.6398

5.) 
Megacall

CRM integration
CRM
We know how important it is for a business to obtain data from its customers and to manage them effectively, so we help small to large companies by integrating their CRM with the Virtual Switchboard.

This type of integration will simplify the work of your team and improve the management performance of the contact list and its information.
PH: +34 952 667 511

6.) 
NovelVox

NovelVox CTI Connector
NextGen Cisco Finesse, Genesys & Avaya Embedded CTI Connectors for Salesforce, Microsoft Dynamics, ServiceNow, Zendesk & more.
PH: (+1) 301 202 3672

7.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS - a robust contact/ call center software that helps organizations provide a seamless customer experience across all channels in the customer service journey. All interactions from various channels come to a single unified queue on the InterDialog platform. With unified view agents get to see all historical interactions , enabling him to give a resolution quickly. InterDialog UCCS is a comprehensive Contact/Call Center Software with robust CTI, Unified Q ( ACD), Reporting, Unified Agent Management, Administrator, Supervisor - Monitoring (Pmonitor)
 



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