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Freelancer or Outsourcing Firms – Pros and Cons - Asia Telecom - ContactCenterWorld.com Blog

Freelancer or Outsourcing Firms – Pros and Cons

Which is better - to outsource or hire a freelancer?  This is the most common question many companies ask when needing additional human resource in the picture with their company solidity and growth at stake. It is a major decision that must align and serve the organizations primary goals and growth-centered values. Cost, security and long-term feasibility must be carefully assessed to ensure arriving at the best possible option available. None of them must be compromised. Each should be factored carefully to ensure demands and needs are met on a timely and orchestrated business strategy.

BPO companies in the Philippines had long solved this mind-boggling task most company decision maker take time to dwell upon. They have in their roster of manpower skilled talents capable of rendering efficient and cost effective virtual assistant services on demand that possess and match the skills you require. From as simple as call taking to as complex as project or program development, professionals are readily available to jumpstart the work.

Managed Services Philippines does not simply manage people for you but act as a business partner that guarantees win-win scenarios in every angle of the business. Your success is equally their success. This reason alone is the pillar your business can lean on for the processes your in-house staff may not effectively execute.   Asiatel Outsourcing is not just a BPO company. It is the silent partner focused on growing your business.

Unlike other BPOs in the Philippines, Asiatel Outsourcing serves as the heart, the strongest muscle that directs opportunities to your companies in all directions both vertically and horizontally with recognized strong presence in the Philippines and Indonesia. Years of experience and the seasoned management backs your business up with world class industry leaders who will ensure that key functions are done; deadlines are met, and profits pour in.

Freelancers flock the market. They offer various skills and cost less which add to their market appeal. They can be hired simultaneously with others and have their own software and hardware capable of delivering the service you need. However, not all turn out to be the professionals they advertise themselves to be. Some turn out to be unprofessional. Others are revealed as mediocre or lacking when it comes to skill or talent. Many just last the drive or commitment you need. There are also a few social engineers who tap and leak confidential information of your company out in the open that harm businesses exponentially. All these affect your production and profitability.

With Asiatel Outsourcing our standards and quality control ensures that the scenarios mentioned above are non-issues. Every detail is reviewed, assessed and maintained. You can expect the best results on time and on demand exactly when you need it.

Further, rest assured that strict compliance to confidentiality is also mandated in all levels in Philippine BPOs. This ensures that your proprietary right is given maximum security as an internal ethics code. Protecting your business interest is integrated when you enter into contract thus, ensuring that any breach is highly unlikely.

Want to know more? For inquiries, you can write to bd@athl.com.hk

Source: https://www.asiateloutsourcing.com/freelancer-or-outsourcing-firms-pros-and-cons/

Publish Date: August 12, 2019 5:00 AM


2020 Buyers Guide Computer Telephony Integration

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

2.) 
ComSys S.A.

CLink for CRM and Call Center Integration
CLink by Comsys is a middleware that connects in real-time the CRM and the contact center applications. CLink enhances the CRM with interaction management capabilities from the contact center that allow agents to work more productively across all communication channels.
Comsys is a provider of οmnichannel customer engagement solutions that assist companies around the world in delivering unique customer experiences. For the last 15 years, Comsys designs and implements complex projects for clients from the outsourcing, financial services, telecommunications, and retail sectors. Comsys enjoys strategic partnerships with technology vendors like Cisco®, Aspect Software®, and Microsoft® for the delivery of innovative interaction management and contact center optimization solutions.
PH: +302109241486

3.) 
IntraNext Systems

IntraNext Systems develops agent efficiency tools and data security software solutions for medium-to-large contact centers. Our Event Intelligence® Platform solutions include SmartCTI™, iGuard®, and SmartSIP™. SmartSIP is based on our patented SIP layer technology and provides a DTMF masking solution for VoIP environments.
PH: 888.638.6398

4.) 
Megacall

CRM integration
CRM
We know how important it is for a business to obtain data from its customers and to manage them effectively, so we help small to large companies by integrating their CRM with the Virtual Switchboard.

This type of integration will simplify the work of your team and improve the management performance of the contact list and its information.
PH: +34 952 667 511

5.) 
NovelVox

NovelVox CTI Connector
NextGen Cisco Finesse, Genesys & Avaya Embedded CTI Connectors for Salesforce, Microsoft Dynamics, ServiceNow, Zendesk & more.
PH: (+1) 301 202 3672
 



View more from Asia Telecom

Recent Blog Posts:
5 Reasons Why WordPress is a Good CMS for StartupsMarch 9, 2020 5:00 AM
Top 8 Outsourced Roles in the PhilippinesFebruary 18, 2020 5:00 AM
Tools for Managing a Remote Team in the PhilippinesFebruary 6, 2020 5:00 AM
Working or Not: Supervising Virtual AssistantsFebruary 3, 2020 5:00 AM
Virtual Assistant in the Philippines: What They Can Do For YouJanuary 19, 2020 5:00 AM
Freelancer or Outsourcing Firms – Pros and ConsAugust 12, 2019 5:00 AM
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