Top 5 Affordable and Time Saving Telemarketing Maintenance Tips - Asia Telecom - ContactCenterWorld.com Blog
Telemarketing services have been proven to be an extremely efficient and effective tool for enhancing sales numbers, upgrading customer services, cross selling, implementing new promotions, providing good customer care and highlighting customer relationships. Top telemarketing techniques provide an informative, packed resource for all sales professionals. Telemarketing services offer better expert insight and proven strategies by using the telephone as a powerful and advanced sales tool. Let us get a brief idea about the telemarketing techniques required by any organization.
Top 5 Telemarketing Maintenance Tips
Telemarketing is a highly affordable and time saving factor for most forms of sales and marketing sectors for any organization. These 5 telemarketing techniques offer efficient solutions for utilizing the resource that is the telephone to close more sales and generate higher revenues.
1. Collect Useful Business Intelligence
Your decisions have a big impact on your business growth. Every call cannot produce the desired results. But every call is quick opportunity to grab valuable data in terms of target market and geographical mapping. A good telemarketing unit must have the ability to map the potential market through business intelligence and telemarketing analytics. The focus can then be put on the geographies or industries that show better traction for the product in case.
2. Decide Outsourcing Versus In-sourcing
Remember that in-house telemarketing can be expensive and time consuming as it requires a dedicated team and an added source of management to oversee their consistent efforts. But an outsourced call center employs intelligent, business savvy, highly trained business development specialists for dealing with the calls.
3. Integrate with Multi-channel Marketing Blend
Nowadays, marketing blends include email and internet marketing, direct mail, trade shows, webinars, seminars, telephone and field sales. Integrating telemarketing with your blend of multiple media helps you get better lead quality and enhances closed deals. Nurturing programs and marketing automation make the marketers more efficient and effective, but there comes a time where the online interaction comes to an end and the only thing to do is get on a telephone call. It is no longer about a monotone but a well-defined multi engagement strategy.
4. Create Ongoing Refinements
Each and every call or customer touch point in a multi-channel marketing strategy provides the opportunity to gather good data and feedback. Usually, ongoing adjustments or refinements can immediately enhance program performance and should be ongoing throughout the entire life of the program.
Setting top goals and establishing practical expectations are paramount for the success of outbound telemarketing programs. Moreover, telemarketing is a numbers game. It is all about multiple bases touched with decision makers to build up and maintain relationships on a long-term basis and across multiple sales phases.
5. Focus on People
Telemarketing is a people intensive business. The motivation and right kind of sales incentive create a strong basis for outperformance. The enablers have to be put in place to ensure success in form of qualitative control, right database and refresher training’s to give the human capital edge to the telemarketing enterprise. Other than the work, it is now getting increasingly important to have right retention strategies to hold on to productive employees. The organizations are now coming up with non-traditional incentives to ensure a long run with the employees.
Image Credit: dma.org.uk
Publish Date: November 17, 2015 5:00 AM
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