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Staff Leasing and Staff Augmentation in Philippines - Asia Telecom - ContactCenterWorld.com Blog

Staff Leasing and Staff Augmentation in Philippines

The BPO industry in the Philippines solved the concern of many businesses globally about directly hiring a staff into their organization. Employing workers is a vital necessity in any business. However, keeping workers long term is truly very costly. As an employee gains tenure, keeping him and in many cases, them, becomes very expensive over time. Government-mandated wage increases, benefits, company-promised perks and employee demands eat a chunk off the profits. In the long run, capital becomes insufficient or limited for expansion and growth purposes.

For typical and career-oriented worker, compensation and benefits are the key elements they base their energies and dedication upon. Companies in all parts of the world offer different packages to attract desirable workers. However, the pay scale in different world economies vary. Why hire an employee in your country when you can outsource someone with the same skillset elsewhere for a fraction on the price and with no fringe benefits attached when offshore staff leasing does not tie you up at all. Outsource to Philippines’ outsourcing industry resolves and innovates your organizational chart with the most skilled workers there are.

Staff Leasing Philippines offer you the flexibility when it comes to your people resource. You don’t need extra effort and invest hefty sums in recruitment, training, monitoring and payroll.

RECRUITMENT

Recruiting people is strenuous work. Philippine BPOs have topnotch recruiters who see the recruitment process from start to finish. They source out through rigorous advertising campaigns, referrals and job fairs to gain access to the manpower resource from new graduates, starters and shifters. They interview and screen out applicants and make them readily available for you to maximize.

TRAINING

Professional trainers and coaches readily start prepping new recruits for your job specifications. Various test and metrics are set for applicants to meet and excel in to ensure that you get the best of the pack. Recruits that do not meet your standard are screened out so you are assured that the quality work you deserve is delivered on the dot.

MONITORING

Industry veteran managers monitor the progress and production of your workforce. They ensure that the staff keeps up with their task whether it is in sales, customer service or back office work. BPO Philippines also ensure the retention of your most productive workers for the purposes of continuity, stability and growth of your business. 

PAYROLL

Keeping a bank account and payroll you are also handled by your Philippine BPO partner. No longer do you need to have your in-house financial department scrutinize over individual payrolls. Your trusted BPO will handle payroll and all bank related employee concerns on your behalf.

Payroll Outsourcing Philippines has recently been the innovative offering of the industry. Not only does it save your company time and money, but it opens opportunities for your financial department to focus on its’ key functions to service your core goals.

Want to know more? For inquiries, you can write to bd@athl.com.hk

Source: https://www.asiateloutsourcing.com/staff-leasing-and-staff-augmentation-in-philippines/

Publish Date: August 8, 2019


2022 Buyers Guide Automation

 
1.) Agara

Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls.

Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. Powered by advanced Real-time Voice AI that understands speech in real-time, automatically determines the right process to follow and guides the caller along in the process with natural conversation.

2.) 
Auraya

EVA Voice Biometrics
Powered by Auraya's patented ArmorVox engine, EVA is a voice biometric extension that provides secure and seamless identification & verification capabilities for Amazon Connect. EVA provides delightful customer experience by removing the friction of providing PINs, passwords or secret information in order to prove caller identity. EVA comes standard with active and passive modes and a simple yet powerful agent interface. This allows for personalised self-service and a more friendly and efficient experience when interacting with an agent.

Outdated security methods such as PINs, passwords and security questions have become insecure and unreliable. Forgetting passwords and security answers o...
(read more)

3.) 
Call Adapt

Soundboard Software
Call Adapt is a cloud-based digital soundboard application designed for contact centers. It works with any type of call and integrates with your existing dialer system. Powered by smart audio technology, Call Adapt gives your agents the ability to converse with customers in real time using programmed keyboard shortcuts. The result is perfect pitch delivery and less time spent on repetitive tasks.

4.) 
Cognigy

Cognigy is a global leader in Conversational AI Automation. Its platform, Cognigy.AI, enables enterprises to automate customer and employee communications using intelligent voice and chatbots

5.) 
Consilium Software

Consilium UniCloud™
UniCloud™ is an intuitive platform that allows Enterprises to deploy and manage their Unified Communication (UC) and Contact Center (CC) services with ease and entire provisioning can be completed in seconds using this comprehensive tool supporting digital transformation. The latest release 7.0 of UniCloud™ is a multi-tenant platform that transforms the delivery, management, and integration of collaboration and contact center solutions, for both Cloud and On-Premise deployment models.
With its single-pane-of-glass views and quick provisioning tool, UniCloud™ is instrumental in reducing the time to provision an entire multi-cluster Cisco collaboration platform, including contact centers (C...
(read more)

6.) 
eGain Corporation

eGain Solve
Proven, Easy, and Guided Journey to Automate Customer Engagement in a Digital+AI World

7.) 
Emmersion

Automated Language Testing
Emmersion offers automated assessments to quickly and accurately test speaking, writing, and grammar fluency in 9 languages and counting. We help contact centers improve CSAT scores by screening for top talent and retaining top performers.

8.) 
OpsTel Services

SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)
 



View more from Asia Telecom

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