Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK

THE NEXT EVENT STARTS IN: 13 DAYS - REGISTER NOW -

Upcoming Events

CUSTOMER EXPERIENCE BEST PRACTICES

CUSTOMER LOYALTY

ARTIFICIAL INTELLIGENCE AND TECH SOLUTIONS

WORKFORCE MANAGEMENT

TRAINING IN CONTACT CENTERS

Seat Leasing as a Quick Start to your Contact Center in Philippines - Asia Telecom - ContactCenterWorld.com Blog

Seat Leasing as a Quick Start to your Contact Center in Philippines

All businessmen know that starting a business requires space whether it is for a start-up or expansion. This vital area is a major consideration in growing an enterprise. To intelligently do so, all factors are carefully studied to arrive to the perfect business location. This task is highly essential to attract potential desirable employees and other stakeholders that’ll help you grow your business. Cost for such has hindered multiple businesses from outsourcing in the past. It is a roadblock which BPO Philippines have solved to meet the demand of many companies in various global regions. One solution is seat leasing services in the Philippines.

This service is catered to businesses on a limited budget or conservative financial outlay limit. Leasing an office space ties you down to a long-term financial commitment of five to ten years. This involves a huge lump sum for advance rental payment and security deposit even before you start earning from your venture. Failure to commit to the contract also involve legal burden which most business analysts would advise you to try to stay clear from.

Aside from this, you will be responsible for furnishing and refurbishing the rented space. This adds up to your expenditure. It will eat up more of from your capital which you can use in production. These furniture and fixtures also depreciate in value, are subject to wear and tear and damage; a foreseen long-term loss. IT installations and wiring entail a lot cost both seen and unseen which is by far very pricy.

Further, maintenance will be an issue such as business permits, plumbing and upkeep of the facility’s electrical and overall physical structure. Most contracts stipulate that these responsibilities fall on the shoulder of the lessee. 

BPO companies in the Philippines offer both co-working and shared services to multiple clients on both long term and seasonal contract solutions. How does each differ from each other?

Co-working

Different businesses share portions of an office space with people in the same environment sharing the same facility and equipment.

Shared Services

This involves a parent company with different departments performing different functions to meet the need of the company and its customers.

 Seat leasing allows you to rent seats that come with a complete workstation and a fully furnished facility that comes with rest and recreational areas that will keep your workforce happy. The work environment not only meets government standards but gives your employees extra which reflects highly on the standard set by your company. It is important to note that happy and healthy staff produces the best results. 

The burden of long-term financial commitment, maintenance, furnishing and strenuous budget restrictions are taken off your plate as well.  Call centers in the Philippines like the shared services in Ortigas offer seat leasing for as many workstations your business demands.

 Want to know more? For inquiries, you can write to bd@athl.com.hk

Source: https://www.asiateloutsourcing.com/seat-leasing-as-quick-start-your-contact-center-in-philippines/

Publish Date: August 7, 2019 5:00 AM


2020 Buyers Guide Consultancies

 
1.) 
Call Center Masters

Giving consulting services to call centers

2.) 
CC-CMM Certification Institute

CC-CMM Certification

3.) 
COPC

Service Journey Thinking
Service Journey Thinking is a comprehensive approach for improving the experience customers have along the service journey. It considers the service journey not only from the customer’s perspective, but it also examines the components that support the experience, including people, technology, processes and policies. By applying Service Journey Thinking, COPC Inc. helps brands promote greater efficiency, improved performance and reduced cost within their operations. For customers, this means reduced effort, improved satisfaction and enhanced loyalty.
PH: 1.407.304.9032

4.) 
CTCOMM

Genesys PureConnect
Call Centers, Contact Centers and Cloud Solutions Consultancies

5.) 
Customer Support Asia

Offshoring
Customer Support Asia assures the success of service offshoring initiatives in the Philippines. Our consultancy serves both:
- clients that have service partners in the Philippines, and need to implement a major service initiative (performance/CX improvement, service change, site expansion, etc); and
- clients that desire to outsource services to the Philippines for the first time, and need expert help to qualify an an "ideal fit" partner, and manage an end-to-end service transition

We support both contact center services and "back office" BPO projects, limiting our practice to sites in the Philippines
PH: +1 919 446 5114

6.) 
CX Central

Contact Centre Specialist Consulting
CX Consult provides specialist contact centre consulting with decades of experience across Australia and Asia/Pacific lead by industry expert Justin Tippett. Services include health checks, optimisation, outsourcing (local and offshore), technology upgrades, strategy and more.

Whether you have a 5 seat contact centre or a large multi-site operation we'll provide you with expert advice to ensure you can achieve your business objectives.
PH: +61 3 9008 7287

7.) 
Lieber & Associates

Contact Center Consulting
Lieber & Associates assists organizations with contact center issues.This includes management, processes, training, and technology. The firm's assessments evaluate and make recommendations for 15 call center areas ranging from call seasonalities to staffing to better use of the telephone systems. Contact center technology services range from new technology selection and implementation to problem-solving and optimization to technical trouble-shooting. Senior consultants have more than 20 years of experience each and are leaders in their discipline. Clients span most business sectors.
PH: +1-773-325-0608

8.) 
Mpathy Plus

Mpathy Plus transform service, improve performance and provide operational support. We work in all areas of customer service and contact centres from initial strategy, feasibility studies, business cases, project management through to operational reviews, resource planning etc. We are independent and have vast experience of implementing, managing and changing contact centres and the customer experience.
PH: 08450 569800

9.) 
Outsourcing Solutions Europe

Outsourcing Solutions Europe is an advisory firm that helps companies to find the right contact center/BPO partner to serve European customers

10.) 
proceo.consulting

We can help You boost Your business results by:

- Building or developing high performing multi-channel customer care operations

- Improving metrics like Customer Satisfaction, Net Promoter Score (NPS), Customer Effort Score (CES), First Contact Resolution (FCR), Customer Retention rate, Inbound conversions

- Developing Your teams' skills to excel front and back-office operations and Customer relations

- Preparing and executing efficient Voice of the Customer and Customer Advocacy approach

- We will help You manage challenges and risks when changes affect people, operations and technology.

11.) 
The Taylor Reach Group

Established in 2003, The Taylor Reach Group is an award winning, call, contact centre and customer experience consulting and advisory firm. The company is based in Toronto and has offices in New York, Atlanta, Washington, Ottawa, London, Bangalore, Hong Kong and Beijing. We are vendor agnostic and do not partner with technology or outsource agencies. The only one who pays us are our clients. Each of our consultants possess a minimum of 20 years of ‘hands-on’ call/contact center operational management experience. We do not sell the pyramid, the seasoned experts you deal with through the sales process are the same people who will complete your project.
Taylor Reach has worked with contact cen...
(read more)
PH: 8663343739

12.) 
Triad Services

Services Triad is a consulting firm with experience in the field of customer relations. He will celebrate his 25th professional anniversary in 2021. His facilitation skills and creativity allow him to work on many transformations related to the operational management challenges of customer contact centers.
With the support of his consulting team, he collaborates to many projects in Canada and abroad for public and private sector organizations. More than 275 consulting assignments and 150 benchmarking studies are part of his curriculum.
PH: 514-738-2197
 



View more from Asia Telecom

Recent Blog Posts:
5 Reasons Why WordPress is a Good CMS for StartupsMarch 9, 2020 5:00 AM
Top 8 Outsourced Roles in the PhilippinesFebruary 18, 2020 5:00 AM
Tools for Managing a Remote Team in the PhilippinesFebruary 6, 2020 5:00 AM
Working or Not: Supervising Virtual AssistantsFebruary 3, 2020 5:00 AM
Virtual Assistant in the Philippines: What They Can Do For YouJanuary 19, 2020 5:00 AM
Freelancer or Outsourcing Firms – Pros and ConsAugust 12, 2019 5:00 AM
Staff Leasing and Staff Augmentation in PhilippinesAugust 8, 2019 5:00 AM
Seat Leasing as a Quick Start to your Contact Center in PhilippinesAugust 7, 2019 5:00 AM
SME’s changing Outlook Towards OutsourcingFebruary 23, 2019 5:00 AM
Why SMEs need Telesales & Appointment Setting?February 22, 2019 5:00 AM

Survey - Online Event

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =