The rise of eCommerce:
To say that online shopping has exploded throughout the epidemic is an understatement. According to the United Nations, the worldwide eCommerce market increased to $26.7 trillion as a result of COVID-19, with consumers in emerging nations leading the way. As stated in UNCTAD’s COVID-19 and E-Commerce: A Global Review reports, as well as eTrade:
While such growth has no doubt been welcomed by individual operators, it has also presented them with fresh challenges. Cybersecurity demands, the need for more bandwidth, and supply chain disruptions are among issues that have reared their heads, not to mention the intense pressure such demand has put on one of the most crucial facets of any eCommerce operation – customer support.
Customer service is important.
The finest eCommerce firms have a specific plan for giving their consumers the care and support they deserve, whether through contact centers, live chat, or other means. A devoted customer base is the backbone of every successful business and necessitates more than just providing a high-quality product. Organizations who invest in customer service put themselves ahead of their competition, and in a world of limited resources, it has never been more critical to be strategic in how that investment is made.
More consumers imply more customer service — and more personnel to provide it. The expense of recruiting such staff domestically is proving to be a hardship for both large and small eCommerce operators, which is why a growing number are turning to customer support outsourcing companies. Hiring a third party to manage inquiries, respond to concerns, and establish positive ongoing connections may relieve a lot of stress, especially for new eCommerce businesses on a tight budget.
Why does customer service outsourcing work?
Unfortunately, many eCommerce businesses put off outsourcing their customer support needs until it is too late. Having attempted to preserve the status quo despite increased order numbers, they are now trying to keep up with questions, requests, and follow-ups, and are soon dealing with an increasing number of dissatisfied clients. Smart business owners understand that taking a proactive approach to outsourcing may provide various benefits, including:
eCommerce solutions that are outsourced
One of the reasons eCommerce outsourcing succeeds is that there is no one-size-fits-all policy. When it comes to customer service, suppliers can either enable complete units that operate under the supervision of a Team Leader or find specific positions that would assist a business to achieve its own needs. From Helpdesk and Technical Support personnel to Inbound (customer inquiries, feedback, and complaints) and Outbound Services (contacting customers with promotions, bill reminders, and satisfaction surveys), outsourced eCommerce solution providers are playing an important role in putting more smiles on the faces of customers – and, by extension, those of business owners.
Discover the eCommerce trends that are emerging as millions of people adopt new online purchasing behaviors and habits as COVID-19 becomes an ongoing part of our life.
Publish Date: July 12, 2022
Accordia Solution CIS
Accordia Solution is an innovative developer of seamlessly integrated cost-effective omnichannel Contact Center Solutions specifically targeted at the micro, small and medium operations.Our core business model involves the development and marketing of IP Telephony and IP Contact Center Solutions. We also strive to develop customer interaction solutions which include contact center and customer relationship management (CRM) that enhances Customer Experience Of The Future (CEOTF) and optimizes agent productivity.
Our flagship product, the Accordia Customer Interaction Suites (CIS), offers comprehensive functionality by helping your business meet and exceed the level of service in line with...
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Omnichannel contact center platform which can be deployed on-premise, private cloud or public cloud subscription. Our contact center provides all of the modern features expected in a full contact center solution. Includes voice, SMS, chat, email, and social media integration. Built-in integrations for all major CRM's (Plus a built-in CRM). Survey module and QA module are also available.
Contact Center is a powerful tool that you can add to your unified communications (UC) solution to ensure you've always got the right resources available to both customers and employees, no matter the communication channel they're using — voice, email, web, chat or social.
Contact Center’s enhanced call routing and workforce management tools can help increase employee productivity. And with the advanced reporting and forecasting tools, you’ll be able to properly staff your contact center and enhance your customer experience.
It has everything you need to deliver superior customer and employee experience.
Alvaria Cloud is the only enterprise cloud contact center solution that allows you to adopt best-of-breed Customer Experience (CX) and Workforce Engagement Management (WEM) applications modularly. Start with one or more applications and then add applications with ease when ready for additional capabilities, as your needs change. With the Alvaria Cloud Platform, you have the advantage of knowing that all provisioning, security, user management and other administrative tasks are already configured and in place.
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The Arise Platform
Arise is a pioneer of on-demand customer management business process outsourcing solutions, headquartered in Florida. Through the cloud-based Arise Platform, Fortune 50 and other companies connect to Service Partners who deliver authentic, loyalty-building interactions with their customers. Delivering radical flexibility to meet even extreme contact volume fluctuations, the award-winning Arise Platform is an innovative alternative to the traditional contact center.
Astute Agent gives your agents everything they need to work cases confidently and efficiently. This modern case management CRM is the preferred choice for Consumer Relations and Customer Care teams who support some of the world’s most prestigious brands.
Astute Agent balances agent efficiency with customer experience. Here’s how:
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AI capabilities automatically suggest reason codes, product codes, and other case information, saving agents minutes per case.
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CCaaS, SIP Trunking, SD WAN, Interconnectivity
Brook Trout Solutions provides Technology Guide services to help Contact Centers find the best possible solution for their business.
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We solve problems and give our customers time back to run their business. Give us a call we have world class expertise and resources that can help you build an exceptional customer experience.
Voice & Video Services at the Speed of Business
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Thanks to CallShaper’s flexibility, call center directors who are managing multiple vendors from multiple locations can have everything they need on one platform that offers 99.999% reliability. And when it comes to reporting, CallShaper has no equal in providing real-time transparency.
With CallShaper, clients quickly find that they are better able to manage efficiencies at the sales rep level – and make more money!
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From AI - WFO and everything in between!
Cloud Call Center Search has spent hundreds of hours evaluating and vetting leading cloud software applications (Omni-Channel, Artificial Intelligence, Business Intelligence, Workforce Management and many others) and their actual use in the trenches with real-world clients. As a result, we understand the strengths and weaknesses of cloud-based call center software solutions. At NO charge, Cloud Call Center Search will match your organization with the cloud software providers that are the best fit to drive positive ROI in your customer experience, sales, and back-office operations.
Contact Center solutions; that is what we do! So we know, like no other, that integrating natively with Microsoft, making our solution available on the same screen is what your customer contact team needs. CC4Teams enhances Microsoft Teams with features and adds additional functionality to use Microsoft Teams as a complete Omni-ChannelContact Center solution.
For example, CC4Teams adds our proprietary drag and drop IVR (no code needed), ad-hoc or scheduled call recording, operator attendant, historical and real-time reporting (integrates with Microsoft PowerBi), wallboards, home workers, supervisor functionalities, and skilled based routing directly to Microsoft Teams.
The intuitive CC4...
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Europe’s largest Customer Engagement and Experience platform, 𝘀𝘁𝗼𝗿𝗺, brings together intelligent automation, third-party systems integration, and on-demand scalability to enhance all customer communication functions. With true omni-channel engagement capabilities, 𝘀𝘁𝗼𝗿𝗺 gives organisations the power to create consistent and seamless experiences for customers, inspiring loyalty and powering success.
Convoso is the #1 dialer software for outbound lead gen/sales-related contact centers. Our cloud-based omnichannel solution solves the biggest frustrations call centers have with their dialer, including:
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