Hiring someone to help you with the usual day-to-day function in your office is indeed a good decision. In the promise of efficiency, a virtual assistant in your professional career still doesn’t mean that everything will go smoothly. Just like in the usual office scenario, problems may still occur among the employees present.
Lack of physical presence can make you wonder if he/she is really doing the job. But thanks to technology, there are tools and ways to assure if they are really working or just watching a YouTube tutorial video. Here are ways of supervising virtual assistants.
Direct communication would be the easiest way to do so. You can just contact your virtual assistant through messaging apps like Skype, Messenger or Outlook.
If you want to hear their voice, there’d be no harm in calling them so you’d know if he/she is lying. Remember that not all people are good liars.
Checking on them from time to time is not as bad as you pay them for their service. Just ask them what are they on, request a progress report, demand real-time information on the project or task you handed down.
If you find communicating directly time-consuming and unnecessary and you’re quite unsure of the accuracy of the information they gave, you can use several tools to track what they are doing.
There are useful platforms like Hubstaff, Velocity, and Tracklabor.com created to time track virtual assistants. Hubstaff can show the mouse clicks and keyboard strokes and also random screenshots so you can view what your virtual assistant is working on or what movie is playing.
The dashboard feature allows you to have an overview of the projects the team is on, who’s online and what they are on.
Velocity works like a speedometer measuring and predicting how fast a task can be done. Lastly, tracklabor.com works like Hubstaff. It tracks apps, web pages your virtual assistant has visited so you’ll know if they are really working.
Now, this is quite tricky but is proven to be effective. Change the password every day or any random day of every site, mail or application you require your virtual assistant to work on. Through that, he/she will be forced to ask you every day what’s the password. If there’s a day they did not ask for it, then it is easy to conclude that the virtual assistant did not work. Tricky, right?
To have a productive employer-employee relationship, trust and honesty are required. Now, if you’re still on the lookout for a virtual assistant in the Philippines you can rely and trust, we got you! Did you know that ATHL can provide you the best virtual assistant that is not only deserving of your trust but also best suited to your needs? Yes! Interested? If you want to know more, you can write to us at email@example.com. We are excited to talk about your corporate needs!
Publish Date: February 3, 2020
Charlotte Purvis is a speaker and communication consultant who has influenced an average of one million customer interactions each year for over 20 years. She consults, trains, and speaks on customer service, business communication, and leadership development for global companies, universities, and community organizations. She practices what she teaches as evidenced by nearly 100% of her engagements coming from repeat or referral business.
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