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Working or Not: Supervising Virtual Assistants - Asia Telecom - ContactCenterWorld.com Blog

Working or Not: Supervising Virtual Assistants

Hiring someone to help you with the usual day-to-day function in your office is indeed a good decision. In the promise of efficiency, a virtual assistant in your professional career still doesn’t mean that everything will go smoothly. Just like in the usual office scenario, problems may still occur among the employees present.

Lack of physical presence can make you wonder if he/she is really doing the job. But thanks to technology, there are tools and ways to assure if they are really working or just watching a YouTube tutorial video. Here are ways of supervising virtual assistants.

1. Direct Communication

Direct communication would be the easiest way to do so. You can just contact your virtual assistant through messaging apps like Skype, Messenger or Outlook.

If you want to hear their voice, there’d be no harm in calling them so you’d know if he/she is lying. Remember that not all people are good liars.

Checking on them from time to time is not as bad as you pay them for their service. Just ask them what are they on, request a progress report, demand real-time information on the project or task you handed down.

2. Time-Track

If you find communicating directly time-consuming and unnecessary and you’re quite unsure of the accuracy of the information they gave, you can use several tools to track what they are doing.

There are useful platforms like Hubstaff, Velocity, and Tracklabor.com created to time track virtual assistants. Hubstaff can show the mouse clicks and keyboard strokes and also random screenshots so you can view what your virtual assistant is working on or what movie is playing.

The dashboard feature allows you to have an overview of the projects the team is on, who’s online and what they are on.

Velocity works like a speedometer measuring and predicting how fast a task can be done. Lastly, tracklabor.com works like Hubstaff. It tracks apps, web pages your virtual assistant has visited so you’ll know if they are really working.

3. Changing of Passwords

Now, this is quite tricky but is proven to be effective. Change the password every day or any random day of every site, mail or application you require your virtual assistant to work on. Through that, he/she will be forced to ask you every day what’s the password. If there’s a day they did not ask for it, then it is easy to conclude that the virtual assistant did not work. Tricky, right?

To have a productive employer-employee relationship, trust and honesty are required. Now, if you’re still on the lookout for a virtual assistant in the Philippines you can rely and trust, we got you! Did you know that ATHL can provide you the best virtual assistant that is not only deserving of your trust but also best suited to your needs? Yes! Interested? If you want to know more, you can write to us at bd@athl.com.hk. We are excited to talk about your corporate needs!

Source: https://www.asiateloutsourcing.com/working-or-not-supervising-virtual-assistants/

Publish Date: February 3, 2020 5:00 AM


2020 Buyers Guide Recruitment Products/Services

 
1.) 
MainTrax

HireTrax
HireTrax, MainTrax's standalone pre-hire virtual interviewing solution, automatically analyzes the behavioral characteristics found in each candidate's VOICE to help you select reps better suited for the specific job at hand. After all, agents speak with your customers for hours each day so it's vital they possess the behavioral characteristics and personality traits necessary to be successful. By picking those with tendencies of empathy and positive behavioral traits, you'll have a higher caliber of candidates who will perform better on the job and stay.
PH: 612-817-4090

2.) 
Orion Learning Services Inc.

Assessments for Recruitment, Talent Management, Succession Planning
Looking for assessment tools to help you recruit faster, better and more accurately?

Orion Learning offers a full suite of assessment tools designed to target and report on candidate potential. Our tools are used for recruitment, talent management, succession planning and coaching/mentoring. All of the tools are delivered online and the reports are available online and will provide you with an amazing view of the candidate/individual's potential, interview questions, coaching/mentoring steps and much more.

If you're looking to find the candidate/individual with the highest potential, call Orion today!
PH: 1-416-992-5158

3.) 
TactiCall Recruitment Services

TactiCall Recruitment Services
Permanent Placement
Temporary / Labour Hire / Contingent and Contract Hire
Recruitment Consulting Services
Assessment Centre Design and Facilitation
PH: 07 3831 6333
 



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