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Working or Not: Supervising Virtual Assistants - Asia Telecom - ContactCenterWorld.com Blog

Working or Not: Supervising Virtual Assistants

Hiring someone to help you with the usual day-to-day function in your office is indeed a good decision. In the promise of efficiency, a virtual assistant in your professional career still doesn’t mean that everything will go smoothly. Just like in the usual office scenario, problems may still occur among the employees present.

Lack of physical presence can make you wonder if he/she is really doing the job. But thanks to technology, there are tools and ways to assure if they are really working or just watching a YouTube tutorial video. Here are ways of supervising virtual assistants.


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1. Direct Communication

Direct communication would be the easiest way to do so. You can just contact your virtual assistant through messaging apps like Skype, Messenger or Outlook.

If you want to hear their voice, there’d be no harm in calling them so you’d know if he/she is lying. Remember that not all people are good liars.

Checking on them from time to time is not as bad as you pay them for their service. Just ask them what are they on, request a progress report, demand real-time information on the project or task you handed down.

2. Time-Track

If you find communicating directly time-consuming and unnecessary and you’re quite unsure of the accuracy of the information they gave, you can use several tools to track what they are doing.

There are useful platforms like Hubstaff, Velocity, and Tracklabor.com created to time track virtual assistants. Hubstaff can show the mouse clicks and keyboard strokes and also random screenshots so you can view what your virtual assistant is working on or what movie is playing.

The dashboard feature allows you to have an overview of the projects the team is on, who’s online and what they are on.

Velocity works like a speedometer measuring and predicting how fast a task can be done. Lastly, tracklabor.com works like Hubstaff. It tracks apps, web pages your virtual assistant has visited so you’ll know if they are really working.

3. Changing of Passwords

Now, this is quite tricky but is proven to be effective. Change the password every day or any random day of every site, mail or application you require your virtual assistant to work on. Through that, he/she will be forced to ask you every day what’s the password. If there’s a day they did not ask for it, then it is easy to conclude that the virtual assistant did not work. Tricky, right?

To have a productive employer-employee relationship, trust and honesty are required. Now, if you’re still on the lookout for a virtual assistant in the Philippines you can rely and trust, we got you! Did you know that ATHL can provide you the best virtual assistant that is not only deserving of your trust but also best suited to your needs? Yes! Interested? If you want to know more, you can write to us at bd@athl.com.hk. We are excited to talk about your corporate needs!

Source: https://www.asiateloutsourcing.com/working-or-not-supervising-virtual-assistants/

Publish Date: February 3, 2020 5:00 AM


2021 Buyers Guide Help Desk Software

 
1.) 
eGain Corporation

eGain CallTrack™
eGain CallTrack™ is a dynamic call tracking and case management solution that helps companies provide quick, high-quality, and cost-efficient resolution of customer issues across traditional and emerging interaction channels. It is one of the many innovative customer interaction products in eGain Solve™ suite, the unified customer engagement and knowledge management software suite, which helps businesses transform their traditional call centers into omnichannel customer engagement hubs. eGain CallTrack will enable you to track, manage and resolve cases and maintain service level agreements (SLA), across channels.

2.) 
Happitu

Happitu is your customer support team’s personal coach. It guides your team through every interaction with custom workflows, responsive scripting, and dynamic help topics.

Documentation in Happitu is automated, detailed, and consistent. Go beyond handle times and service levels with the rich insights of Happitu – from granular interaction data to aggregate data and trends – you get the complete CX journey!

We intentionally built the Happitu Workflow Designer with your customer support team in mind. Using our intuitive tools that provide quick and safe iteration, you eliminate the need to involve IT or Development. Yes, you will no longer have to dread submitting a change request to Devin from IT!

Try it free for 45 days!

3.) 
Knowmax

Knowmax
Knowmax is an omnichannel knowledge management platform. Our mission is to transform contact centers into resolution centers and drive customer self service.
The platform is an industry-agnostic enterprise-grade knowledge platform with components helping in easy findability of actionable information at the right time across the desired touchpoint.

4.) 
Nuxiba Technologies

CenterWare
Nuxiba's Help Desk Software is ideal for delivering top-level contact help desk services. It not only tailors to your existing technology resources but also allows you to set staff priorities that forward clients to the most knowledgeable agents.

Give personalized assistance, and analyze performance with our real-time monitoring, recording, and reports. Integrate Salesforce or VTiger CRM systems, be TCPA compliant, protect your cardholder's data during calls, and more!

Request a quote or demo today and start the journey to increase your first-contact resolution percentages in less than three months!

5.) 
OneDesk

OneDesk's software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place. Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows.

6.) 
Teckinfo Solutions Pvt. Ltd.

ActivDesk Help Desk Software
ActivDesk Help Desk Software is an intelligent ticketing software for multi- channel customer interaction & engagement. It streamlines the entire ticket management process. With its SLA & escalation management, it enables your help desk to deliver enriching customer experience.
 



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