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Blue Ocean Specialty Team Named as Finalist in 2019 Stevie® Awards for Customer Service - Blue Ocean Contact Centers - ContactCenterWorld.com Blog

Blue Ocean Specialty Team Named as Finalist in 2019 Stevie® Awards for Customer Service

 

Blue Ocean, a world leader in customer care solutions, was named a finalist in the “Customer Service Team of the Year – Recovery Situation” category in the 13th Annual Stevie® Awards for Sales & Customer Service. Achieving finalist status ensures Blue Ocean will be presented with either a Gold, Silver, or Bronze Stevie when results are announced on February 22 at Caesars Palace in Las Vegas, Nevada.

The awards are presented by the Stevie Awards, which organizes several of the world’s leading business awards shows including the prestigious International Business Awards® and the Stevie Awards for Great Employers.

More than 2,700 nominations from organizations of all sizes and in virtually every industry were evaluated in this year’s competition. Finalists were determined by the average scores of specialized judging committees which included more than 150 professionals worldwide.

Blue Ocean’s Stevie Award entry featured the extraordinary work of a highly specialized team that was developed for a single mission: help their client achieve on-time delivery targets for their largest enterprise-level financial industry customer. Since the launch of this remarkable team, on-time delivery rates for this critical customer soared from a monthly average of 71% to today’s 96% on-time delivery rate.

“Our Professional Operations Team has already made raving fans out of our client and their customers. We are so pleased to have the work of this particular team, and the high-stakes work they do every day, recognized on the international stage,” said Blue Ocean president, Andrew O’Brien.

This is Blue Ocean’s second time being recognized by the Stevie Awards. The company received a Bronze Stevie in the same category in 2017.

“The 2019 judges were very impressed by the caliber of this year’s nominations, which set another record for this competition.  The quality of the accomplishments outlined in every Finalist nomination was remarkable,” said Michael Gallagher, president and founder of the Stevie Awards.  “We look forward to announcing the Gold, Silver, and Bronze Stevie Award placements in Las Vegas next month.”

Details about the Stevie Awards for Sales & Customer Service and the list of Finalists in all categories are available at www.StevieAwards.com/Sales.

About Blue Ocean
Blue Ocean is an award-winning provider of innovative customer care solutions. They are creators of practical solutions to real problems that enhance the relationships clients have with their customers. Headquartered in Atlantic Canada, the company has been supporting brands that are leaders in their categories from education to insurance, from CPG to technology since 1994.

Source: https://blueocean.ca/blue-ocean-specialty-team-named-finalist-international-business-competition/

Publish Date: January 21, 2019


2024 Buyers Guide Business Continuity

 
1.) 
Eckoh

CallGuard Remote
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.

CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS.

This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.

2.) 
Pointel

CCaaSSync – Contact Center Disaster Recovery Solution
CCaaSSync is a comprehensive solution to help businesses prepare for unforeseen disasters that may impact their Genesys cloud contact center infrastructure. Our disaster recovery solution ensures that your business remains operational and continues to provide seamless customer service even in the event of catastrophic failure of your primary infrastructure.

Our disaster recovery solution is a cloud-based service that allows you to synchronize your primary Genesys cloud contact center infrastructure with your disaster recovery Genesys cloud contact center infrastructure, allowing you to quickly and easily switch over to the backup infrastructure in the event of a disaster. This ensures tha...
(read more)

3.) 
Vads

VADS Business Continuity Plan
VADS provides a business continuity plan by providing full outsource services and manage services. we've provided this to several clients. You can contact us for a detailed study case.

4.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
Adapting to the new normal contact center industry has to be ready for work from anywhere agents to maintain business continuity. Even when working from remote locations, the work from home agents or remote agents need to be monitored for smooth customer service operations or effective tele sales.

InterDialog UCCS with its work from home agent ready call center software helps you to have complete control over your contact center operations. Agents can log in from any where , home, office or any other place where they are through their mobile phone or desktop , or even through our ID mobile app . With centralized recording & reporting , you gain visibility of all contact center metrics , and you can manage your center the same way as you were doing when working from office.
 



View more from Blue Ocean Contact Centers

Recent Blog Posts:
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Up Where Expectations Soar: Customer Care in the Age of EntitlementApril 15, 2019
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